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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1932 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use and brightness of the Cync A19 Smart LED Bulb, and find that it offers good overall performance, especially when used with Alexa. The price is also seen as a major advantage. However, some customers have experienced connectivity issues, and have noted that the app could be improved and the response time could be faster.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 1,932 reviews
  • Rated 4 out of 5 stars

    A little difficulty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having a little difficulty setting these up. I also have some of the same bulbs already connected to my wifi. However the ones I already use had to have a Hub. Don't know if thats my problem or not, maybe there is a conflict somewhere? I love these bulbs and I hope that I can use them with the ones I already have.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear that! Our direct connect lights require a 2.4ghz wifi network to connect and use. These devices will not connect to 5g networks and if you have a mesh blended network then you will need to disable 5g momentarily to connect and then re-enable 5g. Feel free to reach out at 1-844-302-2943 if you need assistance with this. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom to set up with her Google home devices and she loves it. Very convenient for her.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing the gift of Smart Home lighting with your mother, we are thrilled to hear she is loving them! -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good lights with intermittent connection ossie

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lights work well but occasionally one stops responding and I have to reset and reconnect to my Google home which is a pain in the butt since all 4 are connected to my fan (reset and reconnect 4). Bottom line when they work they work well. When theyose connection it's a pain.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Greg thanks for reaching out to us with your review and for sharing your experiences. A lesser invasive step to try if that occurs again is just to power off all lights at the switch for 30 seconds then back on, followed by an app refresh. If the issue is persistent please reach out to us at 1-844-302-2943

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Music Producer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart bulbs. Love that you don't have to have a hub and that they are direct connect. Works great with Alexa. Lights up the room brightly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review Derrick. Glad to hear you are enjoying your new smart lighting! Thanks for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great buy and works like a charm and it was easy to setup.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Stephen, we are thrilled to hear that you had a seamless experience getting your Cync Direct Connect Light Bulbs set up. We hope you continue to enjoy the benefits of smart home lighting. Thank you for taking the time to leave a positive review! -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy to connect to Alexa!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs were so much easier to connect to Alexa than a previous brand I worked with. The C by GE and Alexa apps work great toether.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Deecee, thank you for the kind review! We appreciate you allowing us to be your choice for making your home a smart home with our products. -C by GE Support

  • Rated 5 out of 5 stars

    Nice replacement for hands free lights on/off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these so we could turn the kitchen lights on/off by voice. Works really wonderful for that, if a bit slow to turn on/off at times

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Dope Bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These light bulbs are great. They were on sale at a good price & they work well with my Echo Dot & Echo Show. I’m happy with this purchase.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you were able to get these at a deal! Thank you for the review. If there is anything you need us to look at you can reach us at 1-844-302-2943. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for a small smart home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that these work without a hub one less thing to monitor. And set up is a breeze. I have them on every room.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We appreciate you sharing your experience with our Direct Connect Smart Bulbs! Thank you for allowing us to make your home a little brighter. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good. it is working so far hoping no future issues

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Carey thanks for taking the time to leave a review. We really appreciate it. If you need any help don't hesitate to reach out to us at 1-844-302-2943

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lightbulbs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so useful to me and have had them a very while now they are very convenient

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear that our devices have had a positive impact on your smart home experience. Thank you for taking the time to leave a positive review for others to consider! -Cync Support

  • Rated 5 out of 5 stars

    Works great with Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs were a major improvement over the Blue Tooth bulbs I had for the past two years. Easily connects to your homes WiFi network and connects to Alexa with no problem. Can't say that about the Google Assistant. I dumped Google for Alexa for ease of connectivity and got rid of the annoying Google voice which did not work half of the time. Very pleased with the new bulbs and Alexa integration to control all my smart bulbs.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Rich for sharing your experience. Here at Cync we are grateful for your business and hope that we can continue to earn your trust for years to come. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Nice bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs are pretty good. Most of the times they synced without issue, only like 2-3 bulbs had issues which were fixed by resetting them

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These smart bulbs were a piece of cake to set up and they make my life so much more convenient. No complaints.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to come back and review your new lights! We are ecstatic to hear they are making a positive difference in your space. -Cync Support Team

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, takes a bit longer to get everything setup

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yes Please!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best invention since slicing bread! I thought google nest was the greatest addition to our home but these take the cake. Bravo GE.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to be a smart home solution for your smart home ecosystem! Thank you for taking the time to leave a review! We hope you enjoy your new direct connect lights. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great deal. Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on a special Best Buy deal and they are great smart dimmable bulbs. Easy to set up very easy to control via the C app or Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you were able to get these at a deal! Thank you for the review. If there is anything you need us to look at you can reach us at 1-844-302-2943. -C by GE Support

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good Smart Bulbs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bulbs at the 50% off price I paid for them on sale

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you were able to get these at a deal! Thank you for the review. If there is anything you need us to look at you can reach us at 1-844-302-2943. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wish I got these sooner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, connect and normal looking lighting. Nice to be able to turn on and off at various times when not home.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you had a seamless experience getting your lights setup with our new app. Thank you for your review! -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Connection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these bulbs so much, their easy to connect and to use.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share this review of your experience. We are glad to hear that you are enjoying our Direct Connect Smart Bulbs and all that they have to offer. -Cync Support