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Customer reviews

Rating 4.3 out of 5 stars with 1931 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the A19 Smart LED Light Bulbs' ease of use and adjustable brightness. Many find the price excellent and appreciate the compatibility with Google Home and Alexa, as well as the simple setup. However, some customers have expressed concerns about connectivity issues and the quality of the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,931 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These seem to lose their connection often. I've swapped them out for another brand, and no problems, so it must be the bulbs. If you buy them, they might work for you, just don't work with me and Alexa.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Michael, we appreciate you sharing this review of your experience. We are very sorry to hear this and apologize for the inconvenience. Should we earn your business back in the future, a member of our Support Team would be more than happy to assist at 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Good lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT LIGHT BULBS EASY TO USE AND SETUP GOOD LIGHTING

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to leave us this positive feedback! We appreciate you sharing your experience with others, and hope that we can continue to impress you. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to connect to phone. Love that I can use even when I am not home.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are glad you are enjoying the out of home control benefits of your new devices. Thanks for being the best part of GE. -C by GE Support

  • Rated 5 out of 5 stars

    Remotely controlled

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to control remotely via app. Can turn off or on from my bed or before I enter my home!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Evelyn - Thank you for sharing your thoughts. We are thrilled to hear that you have been enjoying your experience with our Cync Direct Connect Soft White A19 Bulbs. We appreciate you for taking time out of your busy day to leave us this review! -Cync Support

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    I saw the light

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can finally see inside the house! Awesome product!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thats great to hear Kikemendez! Thank you for allowing Cync to light up your home. -Cync Support Team

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart bulbs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart bulbs. Easy to use. Great color. Would buy again.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear! Thank you for taking the time to leave a review. We hope you enjoy your new lights. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Functinality between Apps needs Improvement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work but the functionality with Google Home is buggy, they need to be setup with GE’s C app to update and work more efficiently.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for choosing Cync! We consider your feedback to be a tremendous asset to us. Your experience regarding out device integration with Google voice assistants has been shared with our Development Team for further review and future improvements. If you are experiencing connectivity issues, this is not standard and we would like to speak with you to resolve this. One of our qualified technicians can be reached by calling 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    bright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great value on LED lights. Anice long warranty to.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We appreciate you leaving us this review! Thank you for allowing us to be a part of your smart home venture. - Cync Support Team

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good economical product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good economical product, though it is not ghost white but it's still good

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for trying our lights! We do also carry lights that change to different gradients of white called tunable white light bulbs if that ever interests you. -C by GE Support

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Light bulbs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great light bulbs well worth the price recommend to everyone very warm light

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      The only thing brighter than our bulbs is this glowing review! Thank you for your feedback!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, you can easy manage your light bulbs from your smart phone

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support

  • Rated 5 out of 5 stars

    Planning to Have My Entire Home Hooked up to These

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, LOVE these light bulbs. The first one I had ever used I received as a promotional gift from Best Buy and I am so happy I did. They are so convenient! Get up for a snack and forget to turn your light off while watching a movie? No worries. If paired with Alexa you just tell her to turn the lights off and she does it! I recommend these to everyone.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love having you as a valued customer! Thank you for taking the time to leave us a review we hope you enjoy your new smart home products. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to connect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found these bulbs very easy to connect. Have them throughout out my house.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you had an easy experience getting your new lights setup! Thank you for your review. We hope you enjoy your new lights. -C by GE Support

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price, great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great product! I would buy again for more lamps in the house!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are excited to be saving you $$$ and energy with our smart bulbs! Thank you for leaving this fantastic review and for choosing C by GE. - C by GE Support

  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    50/50

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the bulbs, but the C by GE app will not stay signed in. It also states these bulb works with Alexa, but they do not alone. You will have to purchase C by GE hub.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for bringing this issue to our attention. We are currently aware of this login issue that is affecting Android users at this time. We are working on getting this issue resolved and we apologize for any inconveniences this might have caused. The Direct Connect can be connected to Alexa without a hub. Please check out our support article here: https://support.gelighting.com/hc/en-us/articles/360041920412-Enable-Alexa-for-your-Smart-Lights- to connect your devices with Alexa. If you need further assistance, please contact us at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works the way it should and user friendly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear! We appreciate you taking the time out of your busy day to leave a positive review. -Cync Support Team

  • Rated 3 out of 5 stars

    OK, but not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work good, but having yeat another app to control my devices is cumbersome. I was hoping these would integrate into my current apps, but was a no go. For the price I paid though, I can not complain too much

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Barry - We appreciate you reaching out to share your experience. We certainly apologize for any aggravation this situation may have caused. Once your Direct Connect Soft White A19 Bulbs have been setup in the Cync app you can link your Cync account to Google Home or Alexa for additional control options. If you need assistance with linking your Cync account to Google Home or Alexa, please consider giving us a call at 1-844-302-2943 and a member of our support team will be happy to assist! -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Needs improvement but on sale might be worth it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a wonder why these are always on sale. They constantly disconnect from Alexa. Not all the time but enough that it’s annoying. Needs improvement.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for leaving us this review. We are sorry to hear that you have been experiencing an issue with your devices disconnecting from Alexa. We would love the chance to assist you with this issue. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome bulbs. Love that I can dim them and control them through my phone.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy that you are enjoying the flexibility of your new lights Nico. Thank you for your review! - C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the way this was so easy to use and set up, worth buying

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are glad you had an overall smooth experience getting setup with your new smart lights Randy. Thank you for taking the time to leave a review. -C by GE Support