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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1930 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,930 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    c by ge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    app that we supposed to use is not responsive. sometime it will not connect. it will not turn on or off light.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate your question and are happy to direct you for assistance. For questions or concerns about GE Lighting products (light bulbs, fixtures, etc.), visit www.gelighting.com or call 1-800-435-4448. Thank you! Joyce@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Lights

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup no issues with. WiFi and bluettoth easy connection

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear that you had an overall seamless experience getting your devices connected. We hope you continue to enjoy the benefits of all that Cync has to offer. Thank you for taking time out of your day to leave a positive review! -Cync Support

  • Rated 4 out of 5 stars

    Light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first it was giving me a hard time to set it up ,

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello MaryP, thank you for your review! We are thrilled to hear that you were eventually able to get your lights set up. If you need assistance please don't hesitate to contact us at 1-844-302-2943. -Cync Support

  • Pros mentioned:
    Brightness

    Rated 3 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice bright light. It's not easy to connect to the light through the app. After connected to the app, it works fine. Value for money.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support

  • Rated 4 out of 5 stars

    Lazyboy Lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as spares while on sale. Haven't tried yet, hopefully same as my incumbent voice-controlled bulbs (via DA), which have made me too lazy to operate the "non-smart" ones.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love hearing how our products have made your life easier! Thanks for taking the time to leave a review. -C by GE Support

  • Rated 5 out of 5 stars

    Great smart bulb for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to have smart bulbs in my living room. The price of 4 smart bulbs can be expensive. These weren't. It took me less than 5 minutes to set these up with my google home. They work every time on command. I am very glad I got these smart bulbs C by Ge. You won't regret it either.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Wow Jim, thank you for the great review! We're so happy to hear you had a quick and easy set up. Welcome to the GE family. -C by GE Support

  • Rated 5 out of 5 stars

    Great bulbs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bulbs to use with your smart devices. Awesome !

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear you are having an enjoyable experience with the benefits of smart home lighting. Thank you for your review and for allowing Cync to be your smart home choice! -Cync Support

  • Rated 5 out of 5 stars

    Great lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved me a lot of money on my living bill. Wish I would have got them sooner. I’m not a fan of the yellow tones but the price cut on my bill makes it worth it! Highly recommend if you are struggling with kids or adults who don’t turn lights off.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We appreciate you leaving us this feedback on your experience with our Direct Connect Smart Light Bulb. We are happy to hear that you have been enjoying the versatility that the bulbs have. - Cync Support Team

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Horrible connectivity issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs do their job of being lights, but that’s about it. Constant “server unresponsive” messages when trying to pair them with Alexa. Maybe 2 bulbs will turn on with a voice command, the others won’t because they only connect periodically. My entire house has excellent WiFi coverage, yet I run into these problems constantly and if you look at other reviews on here, so do others. The GE Cync app to control the lights works sometimes, but sporadically. Horrible user interface design that only works and connects at random. Sometimes the lights will connect, sometimes they won’t. At the very least they’ll turn on with the light switch, but if I wanted just that, I wouldn’t have paid the premium of the WiFi feature and just bought old fashioned bulbs. Save your money and buy Phillips Hue bulbs for consistent quality and functionality.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 3 out of 5 stars

    Couldn’t find voice app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great light quality, I was looking for the app on Alexa app to use control voice and it doesn’t appear I have to use the C&G app

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear you were not able to integrate your lights to Alexa. If you go under skills and games in the Alexa app and search C by GE you should be able to enable this skill for use with Alexa. If you experience any issues please reach out to us at 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    C by GE reliability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't hesitate, buy! These work the way they're supposed to, the app is right on, you won't regret your purchase. This is my second time experience with C by GE, used with Google Nest Mini. I did research first to see about pairing, apps, compatibilities. Works as promised, would buy again.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your recommendation OldDog! We greatly appreciate you taking the time to leave us a review. -C by GE Support

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Worst smart bulbs available!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dozens of smart bulbs throughout my house from a wide variety of brands. I have some of the most expensive bulbs on the market and some generic ones that were really cheap. These C by GE are, without a doubt, the absolute worst I've ever had. They took forever to set up because of a multitude of errors. Then, when I linked them to Google Assistant, they all linked, but 2 (of 6) randomly deleted from the GE app. For some reason, even though they appear in Google Home, Google couldn't control them. So I removed them, re-added them through the GE app, and updated their firmware. Now, all 6 bulbs appear in the GE app and Google Home, but only 2 can be controlled. GE bulbs are almost never connected to the app and you have to be within 40 feet of them to even have a 10% chance of anything working. I strongly suggest buying any other bulb on the market. Additionally, the color is really ugly.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Chris. First, we genuinely appreciate you taking the time to share your detailed and honest review. We take customer feedback seriously and are always looking to improve user experience for our products. If you are still experiencing issues please email help@cbyge.com or call us at 1-844-302-2943. - C by GE Support

  • Rated 5 out of 5 stars

    Let there be light, with a smartphone.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I am writing this review under the light of these bulbs and I can confirm the lights are still on. They don't have any issues with my Google Home Mini and have not had any issues with connectivity. I would recommend the C by GE light ecosystem.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the recommendation! We appreciate you allowing us to be a part of your smart home venture. Thank you for leaving a positive review it means a lot to us! -Cync Support Team

  • Rated 5 out of 5 stars

    Smart Bulb!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why there's so many negative reviews for this product, but for my experience it was literally "plug and play"! I attached it to my google home app and now I can use my smart bulb all the time. the only flaw is that it's not super bright but it's good for what I need in my house.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to leave us a wonderful review. We hope you enjoy your new lights! Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you turn the switch off to the fixture, the bulb has to be reconnect to wifi sometimes. Just be sure to keep switch on.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi MikeH. Thanks for taking the time to share your honest review. If you continue having issues please do not hesitate to reach out to us directly by emailing help@cbyge.com or call 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    Out-of-the Box Smart Lights

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best "ease of use" solution out there. No need to re-wire anything or use a hub. Just replace your light bulbs for simple, out-of-the box home automation. After initial setup in "Cync" by GE, it integrates perfectly with Google Home.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Jay - Thank you so much for taking time out of your busy day to leave us this feedback/review.  We are happy to hear that you have been enjoying the customization our smart home devices offer.  We are grateful you chose Cync! -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    not so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they light up . but have not had any luck with then working with the ge app or alexia as of yet. it has been over 1 month

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are very sorry to hear you have not been able to connect your lights and would like to assist further. Please call us at 1-844-302-2943 so we can resolve this for you as quickly as possible. Thank you. - C by GE Support

  • Rated 5 out of 5 stars

    Great value and experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bulbs, I paired 2 of these with a C Smart Plug and Google Assistant in my master bedroom and have been really pleased. Going to start phasing out some of my bulbs from competitors. So far my experience with C by GE and Google Home integration have been fantastic.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you so much bob for sharing your experiences with us we greatly appreciate it. Thank you for being the best part of GE. -C by GE Support

  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulb are connected to our Google items in our home. They work pretty good, it's great to be able to ask Google to turn on your lights or to be able to do it from the app on your phone.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for this positive review! We are glad to hear that you easily connected your Cync lights to Google Home. We are grateful to be a part of your smart home venture. -Cync Support

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know if the bulbs are to blame or the Google app, but it took a while for Google to acknowledge the bulbs. Other than that they work flawlessly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the honest feedback! Glad to hear you were eventually able to get them set up. Should you need any assistance from us please don't hesitate to reach out at 1-844-302-2943 or help@cbyge.com. -C by GE Support