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Customer reviews

Rating 4.3 out of 5 stars with 1931 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers are delighted by the A19 Smart LED Light Bulbs' ease of use and adjustable brightness. Many find the price excellent and appreciate the compatibility with Google Home and Alexa, as well as the simple setup. However, some customers have expressed concerns about connectivity issues and the quality of the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,931 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. Not impress. Drops connection for no reason. Can't get it to connect to my android phone. Works with IPad.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Work well - not the best pairing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren't the easiest to pair but work fine once they did pair. It's nice not needing a hub and purchased kits with remotes that again once paired work fine.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate all the honest feedback! Thank you for your review. If there is anything that we can address or resolve please reach out to us at 1-844-302-2943. -C by GE Support

  • Rated 4 out of 5 stars

    They’re cool

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the lights, sometimes the app acts up and I think it’s because it’s a new app now and it glitches other than that they are good

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for taking the time to leave us this review! We are happy to hear that you have been enjoying our Bulbs. - Cync Support Team

  • Rated 5 out of 5 stars

    Works like a charm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nylons work great for the google eco system in your home, very easy to install, the luminance quality is sufficient! These so not change into any other sort of colors, but that’s fine.. I was only looking for standard lightening anyway.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for leaving us this review! We are happy to hear that you have been enjoying our Direct Connect Light Bulbs. - Cync Support Team

  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulb are connected to our Google items in our home. They work pretty good, it's great to be able to ask Google to turn on your lights or to be able to do it from the app on your phone.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for this positive review! We are glad to hear that you easily connected your Cync lights to Google Home. We are grateful to be a part of your smart home venture. -Cync Support

  • Rated 5 out of 5 stars

    Buy it by itself. No BestBuy combo deals.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs are great. Unfortunately, the way BestBuy decided to package this deal with other products was an absolute nightmare. One order became four visits AND missed Christmas gifting time. Totally not worth the combined "savings"

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Our Team is thrilled to hear you are enjoying your Direct Connect Smart Bulbs. We are sorry to hear about your experience with shipping. We suggest you reach out to Best Buy directly, via their Customer Support line (888) 237-8289. -Cync Support

  • Rated 5 out of 5 stars

    Lights

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup no issues with. WiFi and bluettoth easy connection

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear that you had an overall seamless experience getting your devices connected. We hope you continue to enjoy the benefits of all that Cync has to offer. Thank you for taking time out of your day to leave a positive review! -Cync Support

  • Rated 5 out of 5 stars

    An unplanned purchase I’m really glad I did!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using only one bulb currently for a really cheap bedroom lamp. I preset time to coincide with my morning alarm clock, really like having thus feature. So far this item has met my expectations, especially since I didn’t realize that I needed this before purchase!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're happy you chose GE for your smart home needs Kare. Welcome to the GE family. -C by GE Support

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't actually buy these but I have seen them in use and they are really good at lighting! I would suggest them to anyone looking for replacement products.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for your review Mike we appreciate it. -C by GE Support

  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    Unhappy Bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like this product. The app that I used for these bulbs was not very user friendly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Worked Great at First, but Disappointed in the End

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought multiple packs of these bulbs when they were on sale for $19.99. I kept a box for myself and gave a box or 2 to my parents. The bulbs I've installed at my house have worked great all along. No complaints there. The bulbs that my parents installed worked great at first, but they don't work properly now. I believe there was some sort of a software upgrade that kicked out their settings. We've made numerous attempts to correct the issue, set them up differently, etc. and nothing seems to work. After doing a little research online, it's a common problem that was experienced by many at the same time they experienced their issue. We both utilize Amazon Alexa products in our homes. They tried calling Amazon Customer Service/Tech Support and they were unable to resolve the issue. There seems to be a problem with the app for the bulbs communicating with the Amazon app. They are still able to turn on the lights from their phones, tablets, etc. but they are not able to turn them on by voice command thru Alexa and that was the main purpose in purchasing them. It's been a disappointment over time. As a result, I would recommend researching other, similar products before purchasing this one.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry to hear that your parents have not been able to get their bulbs to work with Alexa like they previously have. We would love to assist in getting their devices back up and running like they have before. First, we would like for them to complete a factory device reset, here is a helpful link with a walk through on how to do so cyncsupport.gelighting.com/s/article/factory-reset-your-device. If they are not able to add their devices back into the Cync app as well as Alexa please feel free to contact us. You can contact us directly at 1-844-302-2943, we will gladly assist! – Cync Support Team

  • Rated 4 out of 5 stars

    Awesome smart lights

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lights and are working good if you are in range of Wifi. Only thing that is tiresome is when you have to reset them.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for this review! We appreciate you taking the time out of your busy day to leave us this feedback. - Cync Support Team

  • Rated 5 out of 5 stars

    Great bulbs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bulbs to use with your smart devices. Awesome !

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear you are having an enjoyable experience with the benefits of smart home lighting. Thank you for your review and for allowing Cync to be your smart home choice! -Cync Support

  • Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected with Alexa and works just fine Control porch light Hallway light back porch light and don’t have to get up if I need light in living room.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you continue to explore and take advantage of the many possibilities and benefits of smart home lighting. Thank you for your review! -C by GE Support

  • Rated 5 out of 5 stars

    Works fine. Tricky setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a second set I am purchasing. They work fine. The setup was tricky. I was setting up directly with google home and it failed several times. Had to factory reset the lights and attempt again. Only on 3rd or 4th time, it linked successfully.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the honest feedback! Glad you were eventually able to get them setup and working. Feel free to reach out to us at 1-844-302-2943 if you need additional assistance. -Cync Support Team

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently made a purchase of these smart light led light bulbs and I am very pleased. I can control how dim and bright right from my smart device.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review! Glad to hear you are enjoying the many possibilities to smart home lighting. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Couldn't get them to work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work for me even though I have the same ones but full color. Maybe just defective I'll be returning

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry you were not able to get these setup. We have a support team standing by waiting to get everything resolved for you. We can be reached at 1-844-302-2943. -C by GE Support

  • Rated 4 out of 5 stars

    Works well w/Google Assistant; could be brighter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Google Assistant - but once in a while, it gets unpaired and have to pair again. The brightness isn't impressive - could be better.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the feedback as it allows us to improve our products and we are always looking to do so. Thank you for your review. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    glitchy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product is great when it works. lots of glitches and u find urself trying to reconnect all the time.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry to hear you are having this issue and would like to assist further. Please call us at 1-844-302-2943. Thank you. - C by GE Support

  • Rated 4 out of 5 stars

    Would recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works off Bluetooth which means it doesn't need a hub, but that also limits the lights to your household, which isn't a problem for most

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your recommendation! We greatly appreciate you taking the time to leave us a review. -C by GE Support