Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1932 reviews
(1,932 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers are satisfied with the ease of use and brightness of the Cync A19 Smart LED Bulb, and find that it offers good overall performance, especially when used with Alexa. The price is also seen as a major advantage. However, some customers have experienced connectivity issues, and have noted that the app could be improved and the response time could be faster.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the hue lights but my Mom needed a couple app controllable bulbs and these work great! Highly recommend
I would recommend this to a friendBrand response from Cync Support
Posted .Jonathan, thanks for sharing your experience with our Cync Smart Direct Connect Light Bulbs! We appreciate your review and we're glad to hear it. -Cync Support
- Pros mentioned:Brightness
Rated 3 out of 5 stars
Good product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice bright light. It's not easy to connect to the light through the app. After connected to the app, it works fine. Value for money.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
c by ge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.app that we supposed to use is not responsive. sometime it will not connect. it will not turn on or off light.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your question and are happy to direct you for assistance. For questions or concerns about GE Lighting products (light bulbs, fixtures, etc.), visit www.gelighting.com or call 1-800-435-4448. Thank you! Joyce@GEA
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Do not waste time on a unstable light bulb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered two packs (each has two light bulbs) on April 21. I received one pack on April 24. But I have not received the second pack for near a month. I did test a bulb I received, it can be connected with Cync, but very unstable. I am still waiting for the delivery for the second pack before I can return them. I would not recommend this product due to WiFi connection issue. Also delivery service from UPS is not very good. According to tracking information, UPS dropped it at USPS office in another city. The USPS office could not locate my address from another city.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello JWang, we deeply apologize that you had this experience with Cync so far. We recommend factory resetting your devices using the steps in our factory reset guide located here cyncsupport.gelighting.com/s/article/factory-reset-your-device. Feel free to contact us at 1-844-302-2943 for further assistance. -Cync Support
Rated 5 out of 5 stars
Great smart bulb for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to have smart bulbs in my living room. The price of 4 smart bulbs can be expensive. These weren't. It took me less than 5 minutes to set these up with my google home. They work every time on command. I am very glad I got these smart bulbs C by Ge. You won't regret it either.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Wow Jim, thank you for the great review! We're so happy to hear you had a quick and easy set up. Welcome to the GE family. -C by GE Support
Rated 4 out of 5 stars
Excellent light bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to try how they work now, I changed all my light bulbs for these GE ones.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .Hello JoaquinS, thank you for sharing your experience with the Cync light bulbs! We're glad to hear that you decided to give them a try and are enjoying them. If you have any questions or concerns feel free to reach out to us at 1-844-302-2943. We appreciate your feedback! -Cync Support
- Pros mentioned:Brightness
Rated 3 out of 5 stars
Couldn’t find voice app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great light quality, I was looking for the app on Alexa app to use control voice and it doesn’t appear I have to use the C&G app
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you were not able to integrate your lights to Alexa. If you go under skills and games in the Alexa app and search C by GE you should be able to enable this skill for use with Alexa. If you experience any issues please reach out to us at 1-844-302-2943. -C by GE Support
Rated 5 out of 5 stars
C by GE reliability
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't hesitate, buy! These work the way they're supposed to, the app is right on, you won't regret your purchase. This is my second time experience with C by GE, used with Google Nest Mini. I did research first to see about pairing, apps, compatibilities. Works as promised, would buy again.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your recommendation OldDog! We greatly appreciate you taking the time to leave us a review. -C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
Worst smart bulbs available!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have dozens of smart bulbs throughout my house from a wide variety of brands. I have some of the most expensive bulbs on the market and some generic ones that were really cheap. These C by GE are, without a doubt, the absolute worst I've ever had. They took forever to set up because of a multitude of errors. Then, when I linked them to Google Assistant, they all linked, but 2 (of 6) randomly deleted from the GE app. For some reason, even though they appear in Google Home, Google couldn't control them. So I removed them, re-added them through the GE app, and updated their firmware. Now, all 6 bulbs appear in the GE app and Google Home, but only 2 can be controlled. GE bulbs are almost never connected to the app and you have to be within 40 feet of them to even have a 10% chance of anything working. I strongly suggest buying any other bulb on the market. Additionally, the color is really ugly.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Chris. First, we genuinely appreciate you taking the time to share your detailed and honest review. We take customer feedback seriously and are always looking to improve user experience for our products. If you are still experiencing issues please email help@cbyge.com or call us at 1-844-302-2943. - C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
Horrible connectivity issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs do their job of being lights, but that’s about it. Constant “server unresponsive” messages when trying to pair them with Alexa. Maybe 2 bulbs will turn on with a voice command, the others won’t because they only connect periodically. My entire house has excellent WiFi coverage, yet I run into these problems constantly and if you look at other reviews on here, so do others. The GE Cync app to control the lights works sometimes, but sporadically. Horrible user interface design that only works and connects at random. Sometimes the lights will connect, sometimes they won’t. At the very least they’ll turn on with the light switch, but if I wanted just that, I wouldn’t have paid the premium of the WiFi feature and just bought old fashioned bulbs. Save your money and buy Phillips Hue bulbs for consistent quality and functionality.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943. -Cync Support Team
Rated 5 out of 5 stars
Smart Bulb!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why there's so many negative reviews for this product, but for my experience it was literally "plug and play"! I attached it to my google home app and now I can use my smart bulb all the time. the only flaw is that it's not super bright but it's good for what I need in my house.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for taking the time to leave us a wonderful review. We hope you enjoy your new lights! Thank you for choosing C by GE for your smart home needs. -C by GE Support
Rated 5 out of 5 stars
Led bulbs
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light bulbs are good. Lights to immediately and doesn't flicker.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Holy - Thank you for this fantastic review! We appreciate you sharing your experience with our Cync Direct Connect Soft White A19 Bulbs. We are glad to hear you are having an enjoyable experience with the benefits of smart home lighting. Thanks for allowing us to make your home a little brighter! -Cync Support
Rated 5 out of 5 stars
Great lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saved me a lot of money on my living bill. Wish I would have got them sooner. I’m not a fan of the yellow tones but the price cut on my bill makes it worth it! Highly recommend if you are struggling with kids or adults who don’t turn lights off.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .We appreciate you leaving us this feedback on your experience with our Direct Connect Smart Light Bulb. We are happy to hear that you have been enjoying the versatility that the bulbs have. - Cync Support Team
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you turn the switch off to the fixture, the bulb has to be reconnect to wifi sometimes. Just be sure to keep switch on.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi MikeH. Thanks for taking the time to share your honest review. If you continue having issues please do not hesitate to reach out to us directly by emailing help@cbyge.com or call 1-844-302-2943. -C by GE Support
Rated 5 out of 5 stars
Let there be light, with a smartphone.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I am writing this review under the light of these bulbs and I can confirm the lights are still on. They don't have any issues with my Google Home Mini and have not had any issues with connectivity. I would recommend the C by GE light ecosystem.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the recommendation! We appreciate you allowing us to be a part of your smart home venture. Thank you for leaving a positive review it means a lot to us! -Cync Support Team
Rated 5 out of 5 stars
smartbulbz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 of these and the smart plug. A smart home has been a great addition
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Keesh - Thank you for taking the time to leave us such a fantastic review! We are happy to hear that our Direct Connect Soft White A19 bulbs and smart plug have enhanced your space. Thank you for choosing Cync and for letting us know about your positive experience with our products! -Cync Support
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they light up . but have not had any luck with then working with the ge app or alexia as of yet. it has been over 1 month
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are very sorry to hear you have not been able to connect your lights and would like to assist further. Please call us at 1-844-302-2943 so we can resolve this for you as quickly as possible. Thank you. - C by GE Support
Rated 4 out of 5 stars
Buy it, you will not regret.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great. It is not that bright as I thought but not bad.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Nepali, we are glad to hear that you are enjoying the Cync Direct Connect A19 Bulbs. We will pass along your feedback about the Brightness of the bulb to our development team. Cync is always striving to make the best product possible and we value your input. Thank you for choosing Cync! -Cync Support
Rated 5 out of 5 stars
Great value and experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bulbs, I paired 2 of these with a C Smart Plug and Google Assistant in my master bedroom and have been really pleased. Going to start phasing out some of my bulbs from competitors. So far my experience with C by GE and Google Home integration have been fantastic.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you so much bob for sharing your experiences with us we greatly appreciate it. Thank you for being the best part of GE. -C by GE Support
Rated 3 out of 5 stars
I would buy, but only on sale
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these on a super sale so I'm going to factor that into my review. I didn't have too much trouble adding these to my Google Home setup. It's not the most sophisticated bulb on the market, not even compared to my Wyze bulbs but they work fine. The only issue is the range for the wifi. While I have cameras and other bulbs in close proximity, these GE bulbs don't see have to that much of a range. I don't think they are worth anything close to retail, but for the price I paid I'm happy
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear you weren't completely satisfied with your experience and welcome you to contact C by GE for further assistance! 1-844-302-2943





