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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1930 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,930 reviews
  • Rated 5 out of 5 stars

    Let there be light

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They go on and they go off. Sometimes they don't turn off when you tell them to but just turning them of and on again fixes it

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share your experience with Cync. We are grateful for any feedback even if it is not the most flattering as we always strive to improve our app and devices. If you are experiencing any issues with controlling your lights, please feel free to contact us directly at 1-844-302-2943. We would be happy to help resolve it for you. -Cync Support

  • Rated 5 out of 5 stars

    C by GE light bulbs.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our "Hey google" smart devices. We turn on the light in our Home Theater. Ready to got to bed, we turn our light on and then turn the light off in the Home Theater. Never walk in to a dark bedroom.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you continue to explore the advantages and many possibilities and benefits of smart home lighting. Thank you for your review! -C by GE Support

  • Rated 4 out of 5 stars

    Saves time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves my time when I forget to turn off a light bulb across a room. Must figure out how to use with a three-way switch. :)

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love hearing how our products have made your life easier! Thanks for taking the time to share your experience. -C by GE Support

  • Rated 4 out of 5 stars

    Smart bulb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When working, it's good. Loses connection to often with smart phone. Bought on sale, don't know if worth it at full price.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance. -C by GE Support

  • Rated 4 out of 5 stars

    Good but not compatible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good but do not work with SmartThings. I did manage to get them working with Alexa, so they serve their purpose

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry you were not able to get these setup in SmartThings. Thank you for leaving us a review we greatly appreciate it. -C by GE Support

  • Rated 5 out of 5 stars

    Great for smart home set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these bulbs. I have them all through my home. Purchased these as replacements because of the sale price, But it seems like the original are still kicking strong. It's been well over a year and I haven't replaced any yet.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Prynsess! Thank you for your review and for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 4 out of 5 stars

    Smarty bulbs

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, sometimes needed to be reset to work properly. Reset procedure is a bit complicated and long

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We regret that you had this experience with our new app. If this issue occurs please ensure you are up to date with the latest firmware for your devices and phone. Feel free to contact us at 1-844-302-2943 if you need any assistance. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Great value for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time to own the smart bulbs! I connected this product with the google home! It works flawlessly, however, I needed to download the GE app to start with instead of the google app. Very satisfied with the new product.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you enjoy your new venture into smart home lighting. Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 4 out of 5 stars

    Price was right ands some fun.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got them on sale and thought it would be good to experiment with. We’re only using 2 right now but will use more.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Tmac, thank you for taking the time to leave a good review. We're happy to hear you are having fun with your smart lights and thank you for choosing GE for your smart home needs. -C by GE Support

  • Rated 4 out of 5 stars

    Abundant Versatility

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well when I paired with Google home and Amazon Alexa ! Voice control , app control , & daily routine presets .

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to share your experiences with us and for leaving a review! We hope you enjoy your new smart home venture. -C by GE Support

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent alternative to expensive electrician upgrades to dimmer switches plus by using an app or voice assistant you are able to control your lights from almost anywhere even your bed.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We hope you continue to explore the benefits of smart home lighting. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Need

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App works great and extremely convenient when away on trips. Can turn different lights on and off to make it seem like someone is home. Put these in my kitchen, bedrooms and outside door.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for taking time out of your busy day to leave us this review! We are happy to hear that you are enjoying the Out of Home Control. We appreciate you for including us in your smart home venture! - Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nice bulbs but trouble with alexa

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps disconnecting from alexa which is a hassle. I end up using the GE app.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey Justin, sorry to hear they were disconnecting from Alexa. Sometimes disabling the C by GE skill and re-enabling it in Alexa under skills and games can resolve this. Feel free to reach out to us for any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Rated 5 out of 5 stars

    Good deal for smart bulbs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light bulb is smart. Smart as can be. Who knows how long it will last, because I returned it to BB. One day I may buy it again, when it's on sale. One thing is for sure, I wouldn't have it shipped by mail.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback! Let us know if you need any assistance with anything in the future at 1-844-302-2943 or help@cbyge.com -C by GE Support

  • Rated 5 out of 5 stars

    Best light bulbs!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best light bulbs for my house thats all ive got to say! Very easy pairing. Have never had any issues with these. Ive bought like 6 boxes.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Chris and Jamie! Thank you for integrating Cync Direct Connect Smart Lights into your home. We are glad to hear your experience has been nothing short of positive. -Cync Support

  • Rated 4 out of 5 stars

    Useful Addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful and a bit weird to set up. But in the end it is a nice addition to my home.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      'Cync' is always looking to make improvements. Your feedback is helpful, and allows us to grow. We would love to know more about what made setup not worthy of five stars. Feel free to reach out to us directly at 1-844-302-2943. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok product - at reasonable proce- discnnects mutiple times and had to reconnect

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear you had experienced connection issues! If you are still experiencing any please contact us directly at 1-844-302-2943 or [email protected]. - C by GE Support

  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product once you configure it with Alexa. Took some maneuvering but after a little bit of work got it to work.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to leave us a review. If you have issues with Alexa please feel free to reach out to us at 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    Long lasting

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these almost 3 years ago, im still using the same 4 and i plan on upgrading whenever they go out

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Andrea, we are thrilled to hear that you are enjoying your Cync Smart Direct Connect Light Bulbs! Thank you for sharing your review. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    May or may not be what to expect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried these smart bulbs based upon other reviews. The configuration instructions suggested an easy setup. In actual use the bulbs were quirky at best. I found it nearly impossible to get 3 bulbs in a light fixture to be assigned to the same group and turn on and off together.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time out of your day to leave us this review. We would love the opportunity to assist you. Please feel free to reach out to us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team