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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1931 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the A19 Smart LED Light Bulbs' ease of use and adjustable brightness. Many find the price excellent and appreciate the compatibility with Google Home and Alexa, as well as the simple setup. However, some customers have expressed concerns about connectivity issues and the quality of the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,931 reviews
  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    Didn't worked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some days one of them stop working, the app was not so great

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We would love to help with this and get any issues resolved, and regret any inconveniences. Please consider reaching out to our support team at 1-844-302-2943 for assistance. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    May or may not be what to expect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried these smart bulbs based upon other reviews. The configuration instructions suggested an easy setup. In actual use the bulbs were quirky at best. I found it nearly impossible to get 3 bulbs in a light fixture to be assigned to the same group and turn on and off together.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time out of your day to leave us this review. We would love the opportunity to assist you. Please feel free to reach out to us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team

  • Rated 4 out of 5 stars

    okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for a great price, but not sure I would have paid full. I really wish these could be used outdoors

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the valued feedback! We hope you enjoy your new direct connect lights. -C by GE Support

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great present for Christmas. Love the price and quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Horrible!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t get how so many people have easily connected these bulbs. During the set up process, the bulbs had trouble connecting, and the app kept on disconnecting. After what took a LIFETIME, I finally connected them to the app. I tested the dimming, and they were literally flickering way too much. I told myself “guess 100% or 0% would have to do”. I connected them to my Google nest, and then after like a minute it COMPLETELY quit on me. First nothing connected (again) and then afterwards only 1 out of the 4 bulbs I set up connected. The nest was not recognizing the other 3, but with the app it was just fine. At this point, I didn’t think it was worth it so I’m just going to return everything now and rely on the trusty light switch! Thanks for nothing…

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We would love the opportunity to get to the bottom of why the app does not seem to be working for you. Please consider contacting our support team at 1-844-302-2943 or chat with us in the app under settings>help. -Cync Support Team

  • Rated 4 out of 5 stars

    Nice smart bulbs

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good smart bulbs, easy to connect to my echo system. Love the voice control. I would recommend these!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the recommendation Bobby! We appreciate you allowing us to be a part of your smart home venture. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Best light bulbs!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best light bulbs for my house thats all ive got to say! Very easy pairing. Have never had any issues with these. Ive bought like 6 boxes.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Chris and Jamie! Thank you for integrating Cync Direct Connect Smart Lights into your home. We are glad to hear your experience has been nothing short of positive. -Cync Support

  • Rated 4 out of 5 stars

    Great starter smart bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter set for smart lighting. These do not dim or change colors if you are looking for that feature.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for reviewing our lights! We do also sell lights that change colors if that might interest you in the future. We hope you enjoy your new direct connect lights. -C by GE Support

  • Rated 5 out of 5 stars

    Just fine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lights work great. We have lots of them and control with the Google home app. The Hue lights have a better color palate to chose from, but Google is ok if you're not too picky about your specific colors.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback! We hope you are enjoying your new Direct connect smart lights. -C by GE Support

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    GE Direct Connect Bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bulbs are a tricky to connect - but once they were, they work great.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the review and feedback! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support

  • Rated 4 out of 5 stars

    Lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do. Nothing fancy, but it is nice to program the times that they turn on and off.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are glad to hear you are enjoying the ability to automate your lights Steve. Thank you for leaving a review! -C by GE Support

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for safety Good for seniors who can use voice commands to put lights on.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear that our lights are providing convenience in your life! Thank you for taking time out of your day to leave a positive review for the community to consider. -Cync Support Team

  • Pros mentioned:
    Brightness

    Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, but it is frustrating setting it up. Quite bright at max setting

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Rams sorry to hear of all the frustrations caused by these lights. Our direct connect lights require a 2.4ghz wifi signal to connect to your device. Please reach out to us if you have any issues at 1-844-302-2943. - C by GE Support

  • Rated 4 out of 5 stars

    Good smart bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These smart bulbs are great. I like putting them in the baby room to make it easier on going back and forth

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love hearing how our products have made your life easier! Thank you for your review! - C by GE Support

  • Rated 5 out of 5 stars

    Long lasting

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these almost 3 years ago, im still using the same 4 and i plan on upgrading whenever they go out

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Andrea, we are thrilled to hear that you are enjoying your Cync Smart Direct Connect Light Bulbs! Thank you for sharing your review. -Cync Support

  • Rated 4 out of 5 stars

    Another good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another good product that works well with either Google or Amazon. Does what you want. What else matters?

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support

  • Rated 5 out of 5 stars

    Great Lights

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love these things. Got some a couple years back on Black Friday and they have been amazing! have them all over my house as well as outside. Set them to a schedule and let them do their thing.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to hear that you are enjoying the many possibilities to smart home lighting. Thank you for your review! -C by GE Support

  • Pros mentioned:
    Brightness

    Rated 3 out of 5 stars

    Dim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like that they are dimabled but even at its brightest its pretty dim

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We consider and value every feedback as it is the only way we can improve our app or products. Thank you for taking the time to share your thoughts! -C by GE Support

  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Theoretically great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great in theory but the app is in and out. I’ve noticed some improvement over the past week but I find myself getting frustrated… it does not connect well with Alexa so I always have to turn the lights on with my phone… which isn’t always convenient

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We are sorry to hear that your Smart Lights haven't been staying connected to Alexa. Here is a link to some helpful tips on connecting your devices to Alexa cyncsupport.gelighting.com/s/article/alexa. If this issue persists please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team

  • Rated 5 out of 5 stars

    Great Lights. Lack HomeKit/Siri support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely changed how I operate around my house. Using voice to control the lights in me house is a god send. The fact they also have an app is amazing. Would like them to have Siri support though.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the feedback Junior. Our direct connect lights do not work with HomeKit however we do carry bluetooth bulbs that work with Siri and homekit. Thanks for leaving a wonderful review! -C by GE Support