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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1930 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,930 reviews
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Easy to connect. Apps is t the best. Links to google home easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Light bulbs of the future. Lol.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to connect with Alexa. Good bulbs. Wish I would have gotten bright white instead of this yellow tint. Was satisfied by being able to dim our playroom by simply shouting a command at alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there! Thank you for choosing C by GE for your family. Typically the soft white bulbs have cooler tones. If you find this to the contrary please do not hesitate to reach us at [email protected] - C by GE Support

  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    Complex to use

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me don't work well and the App has a lot of bugs

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We apologize for any frustrations that you have had while using our app and we would like to gather some more information on the issue you are experiencing. Please feel free to reach out to us directly at 1-844-302-2943 we would be more than happy to provide you with assistance. – Cync Support Team

  • Rated 4 out of 5 stars

    Not enough light on this bulb.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light is just not enough for a room. You need to go with a brighter bulb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice lighting We bought these for our basement and now we want them for everything else every room real good choose!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are absolutely thrilled to hear that you have had an enjoyable experience using Cync so far! Thank you for taking time out of your busy day to share your experience for others to consider. -Cync Support

  • Rated 3 out of 5 stars

    just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these due brand and value. We got them set up and working with Alexa pretty easy, however, they stopped working with Alexa about a week later and now we can not get them to work again. The app works great though, so if you are ok with just the app then I would say purchase them, however if you want them to work with Alexa I would not recommend.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the honest feedback and review. If you are still having issues with the Alexa integration please reach out to us so we can assist you at 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    Great light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . Easy install and very easy to control and set up

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thanks for leaving this positive review for your Cync Direct Connect Light Bulbs! We're happy to hear that you had a simple and seamless setup experience. -Cync Support

  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the price, the phillips are better because this one disconnect sometime by itself

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support

  • Rated 4 out of 5 stars

    Lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lights for dogs and kids, it can be control anywhere and it is not that strong.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you continue to explore the advantages and benefits of smart home lighting. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Easy lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs are terrific -- since they can be controlled remotely, we have them in several rooms where it is not always easy to get to the lamp physically.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear our lights are providing some convenience in your life. Thank you for taking the time to share your experiences and leaving a positive review. -Cync Support Team

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    GE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent product great value I would recommend buying this product

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for leaving a review Ron! - C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not so much

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not thrilled with these. Lots of connection issues.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your convenience. -Cync Support Team

  • Rated 4 out of 5 stars

    User Friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was user friendly, quick, and without any issues

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing this Micky! We are thrilled to hear that you had a positive experience getting your devices set up. Thank you for taking the time to review our devices for others to consider! -Cync Support Team

  • Rated 4 out of 5 stars

    So far it works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for me,the only thing wrong is that sometimes it doesn’t work with my google home mini

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for taking the time to leave a review. If there is something we can resolve for you please reach out at 1-844-302-2943. - C by GE Support

  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Doesn't work well with GE app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't realize it was soft white when I bought it. That's my fault. It's too yellow for my liking. The C by GE app is not a very good app to use. You'll have a lot of trouble connecting the bulbs to the app. I'd recommend buying this only if you have a google home device or alexa.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the honest feedback. We are always looking for ways to improve our app so the feedback is valued and considered. - C by GE Support

  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    if it not dirt cheap, don't buy this

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work about 60% of the time. The cync app absolutely sucks and pairing it to Google home is a pain. Half the time a bulb lobotomizes itself and it won't be smart anymore until you do the reset procedure.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi BobTheThird - This is not the experience we want for our customers. Thank you for bringing this to our attention. We would like to understand what is causing this to occur so we can resolve for you. We'd love for you to contact us at 1-844-302-2943 so we can assist. -Cync Support

  • Rated 5 out of 5 stars

    No additional app required /w google home!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once screwed in and turned on the bulbs show right up in the Google Home app and set up in seconds. A+ well worth it for the price.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the A+ and 5-star review, BrettW! We're happy to hear you had an easy setup. We hope you enjoy your lights! -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Needs a Hub

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a Direct connect it still needs a hub to connect.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Jimia, these bulbs do not require a hub to connect. If you are not able to get them connected please reach out to us at 1-844-302-2943. - C by GE Support

  • Rated 4 out of 5 stars

    Bulbs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the bulbs it was mailed to me. Very good price snd get all my stuff from beet buy

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's great to hear Rani! We are so grateful to you for choosing C by GE as your brand for your smart home lighting needs. -C by GE Support

  • Rated 4 out of 5 stars

    75% Functional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these but one of the four came non- functioning. Kind of bummed

    I would recommend this to a friend