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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1931 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers are delighted by the A19 Smart LED Light Bulbs' ease of use and adjustable brightness. Many find the price excellent and appreciate the compatibility with Google Home and Alexa, as well as the simple setup. However, some customers have expressed concerns about connectivity issues and the quality of the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,931 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    not so good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wouldnt really recommend it, first you have to download the GE app, then set it up and then try to make it work with alexa, it gets disconnected a lot and you have to do the process again

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Rated 5 out of 5 stars

    Happy with them!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to change all the light bulbs at home. And so far, this ones are really good. I really recommend them!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the recommendation Omarafa! We appreciate you allowing us to be a part of your smart home venture. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Easy Smart Bulb

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and effective smart bulb that connects easily with Alexa.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for the kind review! We are grateful for your business and it's always nice to hear from our customers. We hope you continue enjoying your venture into Cync! -Cync Support

  • Rated 5 out of 5 stars

    Nice and easy to use

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great had a small issue pairing just one called customer service and they helped to get it paired

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you leaving us this feedback. It’s great to hear that we were able to get you up and running with your new bulbs. If you ever need assistance in the future, we are always here to help. – Cync Support Team

  • Rated 5 out of 5 stars

    simple google compatible bulbs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed bulbs that connected to google easily tried several brands but had issues GE easy to connect and keep connected

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're happy to hear you had an easy set up process and selected GE for your smart home needs. Welcome to the GE family. -C by GE Support

  • Rated 5 out of 5 stars

    Alexa lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lights and app is awesome, I love the fact that if I forget to leave a light on I can turn it on from any where I am

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time to leave us a wonderful review. We hope you enjoy your new lights! Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 3 out of 5 stars

    Brightness controls not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lightbulbs are ok but just don't have the best companion app (C by GE). The light bulb brightness control is really inaccurate. It doesn't get dark at the lowest setting and the highest setting isn't that bright. The Reset pattern is a pain.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the time you took to leave us feedback. We do have other light options that are bright like our full color and tunable white lights which produce more lumens. We are planning to release a new app very soon that will correct a lot of issues and it will be a great improvement to the overall user experience. -C by GE Support

  • Rated 5 out of 5 stars

    Solid Bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Affordable Smart bulbs that work with Google Home. Hopefully works with Homekit soon too.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Gill! Thank you so much for taking time out of your busy day to leave us this review. We will be passing along your feedback to our development team as we are always looking for ways to improve our users experience with our app. - Cync Support Team

  • Rated 5 out of 5 stars

    Solid lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lights, don't disconnect as often as other brands... A little to warm of a color for me but I got used to it

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are glad to be your choice for making your home a smart home with our lights. Thank you for the review and enjoy your new smart home venture! -C by GE Support

  • Rated 3 out of 5 stars

    More trouble than they are worth

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great unless a bulb goes out and you have to replace it with a different bulb. At that point they don’t always want to sync up when you ask for one room to be turned off.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello Chris, we are sorry to hear that your experience has been anything short of five stars. If a bulb has gone out and needs to be replaced we simply advise deleting the bulb from the app and commissioning a new one within the same 'Group' or 'Room' as the device prior. In the event you notice an issue connecting the new bulb we would strongly advise reaching out to a technician whom can assist as this is not expected behavior. We can be reached by calling 1-844-302-2943. -Cync Support

  • Rated 5 out of 5 stars

    No hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this system better than the Philip Hue setup, which requires a hub. Overall quality feels the same as those bulbs.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to share your recommendation and for choosing C by GE. - C by GE Support

  • Rated 5 out of 5 stars

    Nice smart lights.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update for the apartment! Works well with Google, and now our porch light turns on and off automatically.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to share your experiences with us and for leaving a review! Glad we could be a part of your smart home venture. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Try something, anything, else.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A royal pain to set up, which would be tolerable, but they never stay connected. Resetting them is the most annoying waste of time - on off on off - 8 times with 5 second delays, only to get something that works again for - maybe - a week. Look up the horror stories about these on line first. I wish I did. Bought them a while ago, trashed them (literally) a short while ago. Just not worth the aggravation.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry that you had such an unideal experience with our smart devices. Should you choose to give us another chance in the future we would be more than happy to assist you with any questions that you might have. Thank you for providing us this feedback! – Cync Support Team

  • Rated 5 out of 5 stars

    Nice little lights

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These come in very handy on our outdoor porch lights. Love being able to turn them on when we aren't home.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are glad to hear our lights are providing some convenience in your life. Thank you for sharing your experiences and leaving a positive review. -Cync Support Team

  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy work, very good. I recommend good quality...

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Paulo for sharing your thoughts regarding the Cync Direct Connect Smart Bulbs. Our team is very glad to hear that your experience has been seamless. We hope that we can continue to impress you. -Cync Support

  • Rated 5 out of 5 stars

    Great bulbs at good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these bulbs while they were at sale in best buy. Cannot argue, as these were the best bulbs at a bargain price.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you were able to get these at a deal! Thank you for the review. If there is anything you need us to look at you can reach us at 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    Smart lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well! It was kind of hard to set up and took some time but have had no issues after set up was complete!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad to hear you were eventually able to get them up and running! If you experience any issues please reach out to us at 1-844-302-2943. Thank you for taking the time to leave a review. -Cync Support Team

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are amazing connected to Google assistant my kids love these they tell their assistant to turn off lights

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Maryfranco thank you for your review! We hope your kids enjoy their new smart lights. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product Work with Google home mini for a day and now they are not working correctly. Does not turn all the light off most of the time and sometimes they do not turn off or on at all. Even if you check the Google home app and it is showing the lights off. I have sent hours with Google support chat and troubleshooting and they still don't work right. I would say it's like a 50/50 shot for it to work. Which is horrible Do not buy

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We regret any issues you experienced with connectivity to our bulbs. A few things that might help are to power off the speaker or device that you are using to control your bulbs. If you are on an android device try clearing the app cache in settings followed by a restart. We are also standing by ready to help get your devices working properly, and we can be reached at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thay are good quality light bulbs and I can control them from my phone. However, I prefer the white lighting.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's great to hear! We are so grateful to you for choosing C by GE as your brand for your smart home lighting needs. -C by GE Support