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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1932 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use and brightness of the Cync A19 Smart LED Bulb, and find that it offers good overall performance, especially when used with Alexa. The price is also seen as a major advantage. However, some customers have experienced connectivity issues, and have noted that the app could be improved and the response time could be faster.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,932 reviews
  • Rated 5 out of 5 stars

    Smart home beginner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starting my smart home slow they are not the easiest to use but it can be done I bought them because of the GE name but I like them.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for leaving us a review! Welcome to the GE family. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    C by GE Bulbs

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine when I use my home network to communicate with them. Connecting to them when I am away from home has been an issue most of the time. Even with the new app that came out recently.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for reaching out to us and informing us of the issues you are having controlling your devices away from home. If you're having issues controlling your devices while away from home try these following steps when that occurs. First confirm your phone is connected to the internet then refresh the home screen of the app and wait 15 seconds for devices to connect. Force close the Cync app, then reopen the app. Logout of the Cync app, then log back in. Feel free to contact us at 1-844-302-2943 if this issue persists. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    generally good but has buggy issues sometimes.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    generally good but has buggy issues sometimes. Sometimes we loose connection to the lights and they strobe until we fix it. Not a super fun thing for a sensory sensitive household.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hi Kyrsten, we want you to have a positive experience with our light bulbs. What you have described certainly does not align with the functionality of our product, and we would like to get to the bottom of why this has occurred. Many factors including, Wi-Fi connection, switch in use, and fixture can all play a role. We strongly encourage calling 1-844-302-2943 to speak with a Technician so that we can resolve this. -Cync Support Team

  • Rated 4 out of 5 stars

    Alexa compatible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This light works great. It is Not so bright though

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad to hear your devices are working as intended! Thanks for the feedback regarding the brightness. We do have other light options that are bright like our full color and tunable white lights which produce more lumens. Hope this information is helpful. -C by GE Support

  • Rated 5 out of 5 stars

    Great bulbs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact they are cheaper to use than regular bulbs, And if I forget to leave a light on I can turn it on with my phone

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We love having you as a valued customer! Thank you for taking the time to leave us a review we hope you enjoy your new smart home products. -C by GE Support

  • Rated 5 out of 5 stars

    Work great outdoors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son installed these on our outdoor lights. They work well with Alexa. We love that they are set to specific times

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear! We definitely appreciate you allowing us to be a part of your smart home venture with our products. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Very good product I recommend to everyone good good

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Amanda, thank you for sharing your review! We are thrilled to hear that you recommend using our Cync Direct Connect Light Bulbs. -Cync Support

  • Rated 5 out of 5 stars

    Good Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea for a smart home. I don't have to be home to control these bulbs. I can use the ge app or google home when I'm away.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for taking your time in writing this review and for sharing your experiences. We hope you enjoy your new smart home venture! -C by GE Support

  • Rated 5 out of 5 stars

    Great smart lights

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these smart lights. This is my second time repurchasing them. I have not had any issues connecting to my google home/mini.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to leave us a review. We hope you enjoy your new lights. -C by GE Support

  • Rated 5 out of 5 stars

    No Alexa needed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing lights. You dont need any hub for them to work. You can manage them with an app from your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bright soft white lights

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App is great and you can add schedule. Lights are soft white, i used these as my hanging lights on my kitchen island.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for taking the time to share your experiences with us and for leaving a review! Glad we could be a part of your smart home venture. -Cync Support Team

  • Rated 5 out of 5 stars

    Very funtional.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this to my 17 year old grandson for Christmas. I already have a house full of them and love using them with my Alexa's.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Mark! We are very happy to offer smart lighting solutions for your home. Thank you for choosing C by GE for you and your family. - C by GE Support

  • Rated 5 out of 5 stars

    The Convenience You Didn’t Know You Needed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought along with Lenovo Smart Clock Essential. Make sure and get the WiFi Direct Connect bulbs. Life is more convenient

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your recommendation! We greatly appreciate you taking the time to leave us a review. -C by GE Support

  • Rated 5 out of 5 stars

    Great LED Smart Light Bulbs from A Great Company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from a reputable manufacturer GE. Its smart feature makes my house's automatic light control a reality.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks JohnnieTax! Thank you for leaving us a product review and for allowing us to be your brand of choice for smart home lighting!. -C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    not so good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wouldnt really recommend it, first you have to download the GE app, then set it up and then try to make it work with alexa, it gets disconnected a lot and you have to do the process again

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Rated 3 out of 5 stars

    Mistake

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wear returned because they were in the wrong spot. Purchased some of the color ones and these were on the shelf in the middle of the stack I grabbed. I’m sure they were fine but the colors are more fun IMO

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello William! Thank you so much for taking time out of your busy day to leave us this feedback/review. We appreciate you allowing us to make your home a little brighter. - Cync Support Team

  • Rated 5 out of 5 stars

    simple google compatible bulbs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed bulbs that connected to google easily tried several brands but had issues GE easy to connect and keep connected

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're happy to hear you had an easy set up process and selected GE for your smart home needs. Welcome to the GE family. -C by GE Support

  • Rated 5 out of 5 stars

    Alexa lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lights and app is awesome, I love the fact that if I forget to leave a light on I can turn it on from any where I am

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate you taking the time to leave us a wonderful review. We hope you enjoy your new lights! Thank you for choosing C by GE for your smart home needs. -C by GE Support

  • Rated 3 out of 5 stars

    Brightness controls not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lightbulbs are ok but just don't have the best companion app (C by GE). The light bulb brightness control is really inaccurate. It doesn't get dark at the lowest setting and the highest setting isn't that bright. The Reset pattern is a pain.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate the time you took to leave us feedback. We do have other light options that are bright like our full color and tunable white lights which produce more lumens. We are planning to release a new app very soon that will correct a lot of issues and it will be a great improvement to the overall user experience. -C by GE Support

  • Rated 5 out of 5 stars

    Happy with them!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to change all the light bulbs at home. And so far, this ones are really good. I really recommend them!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the recommendation Omarafa! We appreciate you allowing us to be a part of your smart home venture. Thank you for your review! -Cync Support Team