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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1932 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are satisfied with the ease of use and brightness of the Cync A19 Smart LED Bulb, and find that it offers good overall performance, especially when used with Alexa. The price is also seen as a major advantage. However, some customers have experienced connectivity issues, and have noted that the app could be improved and the response time could be faster.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,932 reviews
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works perfectly with my Alexa. I have had no connection issues.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Bill we are happy to see you are satisfied with your Cync Direct Connect Smart Bulbs. We appreciate you sharing your experience with others to consider. -Cync Support Team

  • Rated 5 out of 5 stars

    Cupcake

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE soft smart lights works great in my four bulb ceiling fan and also easy to connect to Wi-Fi great buy

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the kind review Cupcake! We hope you enjoy your new lights thank you for being the best part of C by GE.

  • Rated 3 out of 5 stars

    They're OK.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not as impressed with these as I am with Singled or Amazon smart bulbs. These will randomly disconnect from the network and/or their group and have to be reprogrammed. I haven't had to do that with the other ones.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear that you encountered these issues. If you are on android clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support

  • Rated 3 out of 5 stars

    App signs you out constantly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent lightbulbs but the app you need to use is not good at all. It will sign you out constantly, eliminating whatever convenience favorite there would have been. I found myself just using the light switch after all.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're sorry to hear you are constantly signed out of our app George, definitely not supposed to happen. Please reach out to us at 1-844-302-2943 or help@cbyge.com so we can resolve the connection issue you are experiencing. -C by GE Support

  • Rated 3 out of 5 stars

    GREAT FOR USE WITH ITS APP.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lights, great price,,sorry i must return it because alexa didnt recognize in some countries...I send it to mexico and you ust install a skin and theres no list it in alexa mexico. so cant be controlled by alexa.....

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Currently our app is only available in North America. We apologize for the inconvenience but appreciate your consideration greatly! - C by GE Support

  • Rated 5 out of 5 stars

    GE Smart Bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GE Smart bulbs have been a great compliment to my mother's gift (Echo Smart 5)

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to leave a review Megg! Glad we could be an addition to your smart home ecosystem. -Cync Support Team

  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Smart Bulb products. I’ve purchased them before and they work great especially with my Alexa devices

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are glad to have you as a customer and are happy to hear that our lights are working great for you! Thank you for your review!

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart bulbs. Do exactly what they say. My son enjoys them in his apartment.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      That's great to hear! Glad your son is enjoying his new smart lighting experience. Thank you for taking the time to leave this review. -Cync Support Team

  • Rated 5 out of 5 stars

    Bulbs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that i was able to just contect the bulbs so easily to the google nest

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      That is awesome to hear PattyD! Glad you had such a positive and seamless experience getting your lights setup with our new app. We appreciate you taking the time to share your personal experiences with us. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not able to get the bulb to connect

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have quite a few smart bulbs from other vendors and this one seemed inferior. I was unable to connect to my router and it didn't have the flexibility to work with other apps

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey Bender. Thank you for taking the time to leave a review. We are sorry to hear you were having some issues connecting your smart bulbs. We encourage you to call in for further assistance a 1-844-302-2943.

  • Rated 5 out of 5 stars

    Great light

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lights bulbs and even better deal. Love it . It was my last minute gift and it came the next day.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are excited to hear you are enjoying your smart home lighing! Thank you for choosing C by GE for your home. - C by GE Support

  • Rated 3 out of 5 stars

    Loved it but disappointed also.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it until one stopped working after 1st week that i had it. Disappointed but must have got a bad one. Gonna try it again of course. The others work great.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello Laura, we are very sorry this has occurred for you. We would be more than happy to assist you with this. Our direct contact phone number is 1-844-302-2943. We look forward to speaking with you. -Cync Support

  • Rated 5 out of 5 stars

    My lights

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed these lights for all the colors that it changes and the price that I got it for

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for the kind review! We appreciate you allowing us to be your choice for making your home a smart home with our products. -C by GE Support

  • Rated 5 out of 5 stars

    Light bulbs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a freebie/promotion with another purchase. Can’t have too many lightbulbs can you?

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Shopbb! We definitely appreciate you allowing us to be a part of your smart home venture with our products. Thank you for your review! -Cync Support Team

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired with my alexa. Took some time to get it set up but it works great now

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We appreciate you sharing your experience! Our live Support Team is available Monday-Friday 9:00AM - 9:00PM EST as well as Saturday-Sunday 10:00AM- 7:00PM EST. One of our technicians would be more than happy to guide you through the setup process if you ever feel stuck. You can reach us by calling our direct line, 1-844-302-2943. Cync Support Team

  • Rated 5 out of 5 stars

    Bulbs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a good deal. Shipping came earlier than expected. I always trust Best Buy with their products.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you were able to get these at a deal! Thank you for the review. If there is anything you need us to look at you can reach us at 1-844-302-2943. -C by GE Support

  • Rated 5 out of 5 stars

    Plug and Play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as expected, no bridge needed. Definitely a must when your out of town for period of time.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's great to hear! We are so grateful to you for choosing C by GE as your brand for your smart home lighting needs. -C by GE Support

  • Rated 5 out of 5 stars

    Great Value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for $19.99! They connect and are more stable than most smart lights I have dealt with.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there thanks for the review. We have heard nothing but great things about the Direct connect lighting option rather than the traditional bluetooth which can vary depending on the device connected. Glad these worked out for you!

  • Rated 5 out of 5 stars

    Lights, Action!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Philips bulbs and these work very similarly, minus the hub. Alexa controls them really well.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for your review Dray we greatly appreciate you giving us a try!

  • Rated 5 out of 5 stars

    Better then clap on lol

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, making life easier. This is a must buy if you have Alexa or Google.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are glad to hear our lights are providing some convenience in your life. Thank you for sharing your experiences and leaving a positive review. -Cync Support Team