Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lights are not as bright as i would like them to be but on the brightside I dont need tk flip the switch to turn off lights all the time.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback Dave. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support
Rated 3 out of 5 stars
C by GE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the bulbs is stuck at dim after i removed it from the app. Also, they are not suitable for enclosed fixtures.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you so much for taking the time to leave us this review on your experience with our devices and app. Since your bulb seems to be stuck in the dim setting, we would suggest that you perform a Factory Reset. Here are the steps to Factory Reset your bulb cyncsupport.gelighting.com/s/article/factory-reset-your-device. If you are still experiencing any further issues or would like any assistance with this issue, please feel free to contact us directly at 1-844-302-2943. – Cync Support Team
Rated 4 out of 5 stars
Good bulb but dim
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bulb works fine with my Alexa the only issue I have is that it is not bright enough. It is a 60 watt bulb and casts a dim light like it is on the lowest setting of a three way bulb and cannot be brightened any brighter. But the bulb works fine and for what I use it for, it will be bright enough.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello, and thank you for leaving the positive review! That being said, we would like to ensure that you are getting the most out of your new bulbs. If you are still experiencing this issue, feel free to contact us at 1-844-302-2943 and we will be happy to assist you in seeing if this issue has a controllable, underlying cause! - Cync Support
- Cons mentioned:App
Rated 2 out of 5 stars
bulbs 4 pack
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Syncing the bulbs with the app never worked, I'm returning them
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .In most cases the device needs a simple Factory Device Reset. For your convenience, we have a FAQ article with corresponding video instructions to reset your product. This useful guide can be found here, cyncsupport.gelighting.com/s/article/factory-reset-your-device. We would love the opportunity to assist in getting your Smart Bulb setup. Please consider reaching out to a technician at 1-844-302-2943. If you opt out of this recommendation, we thank you for considering Cync! -Cync Support Team
Rated 3 out of 5 stars
Light bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for use with Google. Did not want to add separate GE app. Returned them, even though the price was incredible.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for giving these lights a try. - C by GE Support
Rated 2 out of 5 stars
Very dim
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights are a hassle to set up. Very boring layout of the app. Lights are not bright.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello - We are sorry to hear you had this less-than-ideal experience with our Cync Direct Connect Soft White A19 Bulbs. This is certainly not the experience we wish for our customers. We would like to hear more about what we could have done better to get this to the full five stars. Please consider reaching out to us at 1-844-302-2943 to share your thoughts. -Cync Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Smart Lights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lights were easy to setup and use. Once you get them setup it's easy to link them with Google or Alexa.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .Josh, thank you for taking the time to share your positive setup experience for the community to consider. We certainly appreciate your business and thank you for allowing Cync to be considered for your smart home. -Cync Support
Rated 3 out of 5 stars
It’s a fine device.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights work great but it was a little complicated to get set up online. I have a different brand and that was easier
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback as it allows us to improve our app or products as much as possible. Please feel free to reach out to us directly at 1-844-302-2943 or help@cbyge.com if you need any assistance -C by GE Support
Rated 3 out of 5 stars
Not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good light but hard to connect with bluetooth as I saw this on youtube and really couldn't use it the way I want
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the honest feedback! Glad to hear you were eventually able to get them set up. Should you need any assistance from us please don't hesitate to reach out at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 3 out of 5 stars
Left in the dark.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while they worked. They just quit working around the 3rd fourth week. I could never get them online again.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Oh no, we're sorry to hear the lights stopped working after a few weeks. This is definitely not the intended function of the lights. Please check to see if there is a firmware update available in the C by GE app settings menu. If this suggestion does not resolve the issue, please contact us at 1-844-302-2943 or help@cbyge.com so we can troubleshoot the lights. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
C of he bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have downloaded the app, deleted the app, reinstall the app, reset bulbs to factory at least 6 times, using 2.4 WiFi just as their instructions say still won't connect with their app. I have installed sengler brand light bulb. Smart outlet plugs and thermostat. These are going back. Wasted better part of the day on these.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry for all the issues and that you weren't able to get them up and running. If you need any assistance please reach out to us at 1-844-302-2943. -C by GE Support
Rated 3 out of 5 stars
Good but with issue
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but it is difficult to set up and a pain to reset, which happened quite often. I use it would google home.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback Chris. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Smart clubs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are okay. I bought two 4 packs but only 3 light bulbs from each pack worked.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hiya, tom00. We are sorry to hear a few bulbs aren't working. Typically this is because a firmware update might be needed. If you haven't already, please register on the C by GE app and add the bulbs that aren't working. This will prompt you for a firmware update. If this doesn't resolve the issue, please reach out to us directly so we can assist further, thank you! 1-844-302-2943 - C by GE Support
Rated 3 out of 5 stars
Wifi bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these because I could not get them to connect to my wifi. It is a problem with my wifi probably
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for letting us know you ran into this issue Jennifer. We're sorry to hear your devices could not connect to your wi-fi network. Our devices can only be connected to 2.4ghz networks and might have been the issue you ran into. Please reach out to our team if there is anything else we can help with. You can reach us at 1-844-302-2943 or help@cbyge.com, thank you. -C by GE Support
Rated 3 out of 5 stars
Negative
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work with Alexa when they want to, I find myself resetting them more than I tell Alexa to turn off the light
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Cons mentioned:App
Rated 2 out of 5 stars
Leaves a lot to be desired
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great, app will randomly crash won't stay connected
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have not been able to keep your deices connected as well as the app crashing. We would love the opportunity to assist you with this if you could please contact us. Feel free to reach out to us at 1-844-302-2943, we will gladly assist! – Cync Support Team
- Cons mentioned:App
Rated 1 out of 5 stars
Nightmare
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a headache. Work for a few days with our Google Home set up and then continually give error messages. Had to reset almost all of them and then add them back to our system. Also got the Cync app, which works better but still isn’t great and totally defeats the purpose.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Your devices not staying connected to Google Home is understandably frustrating. We would love the chance to assist you with this, here is a helpful link that offers tips on setting up your devices with Google Home cyncsupport.gelighting.com/s/article/google. If this issue persists please feel free to reach out to us at 1-844-302-2943. – Cync Support Team
Rated 3 out of 5 stars
Smart bulbs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because they were on sale but I still haven’t used them so I can’t give a honest review.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the review Pete! Hope you enjoy your new direct connect lights. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it was possible to give zero or negative stars I would. These lights have the potential to be amazing. THEY NEVER WORK. THEY ARE NEVER CONNECT. I have purchased other cheap lights to try and never had a problem. I would recommend these to my worst enemy because it would be to cruel
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the experience we expect our loyal customers like you to undergo. We would love to assist you and get your devices working. Please reach out to our support desk at 1-844-302-2943 or email help@cbyge.com for any assistance. -C by GE Support
Rated 3 out of 5 stars
Needs Smart Plug for setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the fine print. These bulbs required me to buy a c by ge smart plug to set them up with Alexa.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the heads up Qwerty! These direct connect lights do not require a hub. Just simply set them up in the C by GE app and then enable the C by GE skill under skills and games in the Alexa app. Feel free to reach out directly for any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support