Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Not so hot with Alexa
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good lightbulbs but Alexa keeps losing track of them. Works wonderful with the phone App
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that Majosea! We have a guide on getting this setup with Alexa here https://cyncsupport.gelighting.com/s/article/alexa?language=en_US. Feel free to contact us at 1-844-302-2943 for any assistance as well. -Cync Support Team
Rated 3 out of 5 stars
Its ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Iit is ok product . I would prefer wyze instead. The app is slow and the connection take to long .
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback. Please feel free to reach out to us if there is anything we can address or resolve for you at 1-844-302-2943. or help@cbyge.com. -C by GE Support
Rated 3 out of 5 stars
Bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned due to other bad reviews. Not sure if they’re any good. I’ve seen KASA is better option
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that Ed! Thanks for at least considering it. -C by GE Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
A little disappointed.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looses connection always and needs to constantly update firmware.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not typical performance and we invite you to give us a call at 1-844-302-2943 to investigate this problem further. - C by GE Support
Rated 2 out of 5 stars
Not connecting wirelessly anymore
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these lights when I bought them, I was able to turn on the lights before I returned home and it made me feel safe. When I changed internet speeds, they did not connect with the new wi-fi no matter what I do, short of calling GE. I think that's my next step, but it's a pain.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would like to speak with you directly in regards to the connection issues you have encountered. Please consider reaching out to our team directly so that we can diagnose and resolve the issue. A member of our team can be reached at 1-844-302-2943. -Cync Support Team
Rated 3 out of 5 stars
Not a good beginning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First bulb stopped working after lighting once. Not a good beginning.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Charlie- we certainly apologize for this not so exciting first impression. We would like to understand more of what caused this to occur. Our Team strongly encourages that you call our Support Line at 1-844-302-2943 to speak with a Technician. -Cync Support Team
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Light bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They turn on and off but have to be reconnected all the time
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 3 out of 5 stars
One didn't work!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes time to set it up. One of the bulbs didn't work only three.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you had one bulb that did not setup the way that it should have. We would like to suggest that you do a factory reset on the bulb that did not connect. Here is a link with the steps on how to complete that cyncsupport.gelighting.com/s/article/factory-reset-your-device. If you are still not able to set up the bulb after please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 2 out of 5 stars
Terrible Experience Controlling the bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have terrible experience with this bulb (C by GE). Mainly, the C by GE apps (IOS) doesn't see the bulb and has to go through Google Home. Not a lot of functionality are available using Google home to control the bulb. Also, the brightness control is hit or miss most of the time. I would suggest people not to buy this bulb.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret these experiences that you had with our app. We are currently about to release a new app coming soon that will replace this existing app. More info can be found on the current app under settings> coming soon. We hope it will provide a better experience for you. -C by GE Support
Rated 3 out of 5 stars
Flickering
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool lights but they flicker when dimmed, which is very disappointing.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for bringing this to our attention. Our lights should not be flickering at all. Can you see if it flickers in other fixtures as well? If so please reach out to us at 1-844-302-2943 for further assistance. -Cync Support Team
Rated 3 out of 5 stars
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok, but are a nightmare to pair them. They work fine once they are paired.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear there was difficulty with the set up process but are glad you were able to get them running successfully! We hope you enjoy your new smart lighting and appreciate you choosing C by GE. - C by GE Support
Rated 3 out of 5 stars
Lighting convenience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get them connected to the app without the help of the Geek Squad
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 3 out of 5 stars
Light bulb
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The light is very dim and it is yellow color light. So we returned it
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your review. We do have other color options with our full color lights and tunable white lights if that might interest you in the future. Thank you for giving our lights a try. -Cync Support Team
Rated 3 out of 5 stars
Could be brighter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok could be a little brighter, also need to have a plug to use on Alexa system
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are always looking for ways to improve our products. I have shared your thoughts with our development team. -C by GE Support
Rated 3 out of 5 stars
Bukbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bulbs take forever to pair. It took me over an hour but then worked fine
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We're happy to hear you were able to connect your devices successfully. Thank you for selecting GE for your smart home needs. -C by GE Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Now I'm Teddy Pendegrass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made bedtime so much easier. Going to add more to my whole house.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for reviewing the Cync Direct Connect Smart Bulbs. We are happy to hear we have made a positive impact in your nightly routine! -Cync Support
Rated 3 out of 5 stars
Not right for me
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well with my iPhone. Still having issues.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendRated 3 out of 5 stars
App needs work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fun but that app does lag. They need a few updates to the c by ge app
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for taking the time to share your review! C by GE values customer feedback in order to improve user experience and will document this for our developers. - C by GE Support
Rated 2 out of 5 stars
Almost a great product, but not
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart bulbs.. they should connect to your home wifi and allow programming for scenes, moods, times.. Problem is, they do not stay connected to the network and take so flipping long to reconnect, that you could have turned them all off, then back on, then off again before they're back on network.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry for the less than ideal experiences that you faced with our lights. This is not how it should be behaving. We are currently in the works of a big update that will be announced soon. Thank you for your patience! Let us know if there is anything we can do for you. Our direct number is 1-844-302-2943. -C by GE Support
Rated 3 out of 5 stars
Its Soft White Light, Its not White Light
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered but its soft white not white, I was looking for more natural light.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Karthik thanks for reaching out to us. We have a tunable white version of these lights that will allow you to use every single variant of white including natural light, if that's something that might interest you.