Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just great but your pickup people are nasty . i would fire that person
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Alixnorm, sorry you had a bad experience at the Best Buy that you purchased these from. We hope you were able to get everything set up and working. -C by GE Support
- Pros mentioned:Brightness
Rated 5 out of 5 stars
Works good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lights the house and voice commands work would recommend
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .Drew, thank you for this positive review! We are glad to hear that you are enjoying the convenience of using voice commands to control your Cync lights. -Cync Support
Rated 3 out of 5 stars
bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Great product high quality, Works great. could be brighter.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the feedback Kass. We hope you enjoy your new lights and thank you for choosing C by GE for your smart home needs. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
More trouble than they are worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never stays connected to the network. If you power them off, Google Assistant can no longer see them. Factory resetting them takes forever and doesn’t guarantee that they’ll work when reconnected.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Your Bulbs not staying connected to your network and Google Home is frustrating. In order for the lights to be able to be controlled by Google Home they would need a constant flow of power to them. We would like to suggest ensuring that you have then connected to a 2.4GHz network. If you do and the issue persists we would love to assist you! Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
Lights
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good lights but really hard to keep it connected to WIFI.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear you have had some connectivity issues. If the problem persists, please do not hesitate to reach out for further assistance at 1-844-302-2943. - C by GE Support
Rated 3 out of 5 stars
No Homekit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine with Google Home stuff, not with Homekit at all.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out and giving a heads up on the HomeKit incompatibility with our direct connect devices. Our bluetooth bulbs work with Homekit but with the use of a C-Reach hub as well. Feel free to reach out to us directly at 1-844-302-2943 if you need more info. -C by GE Support
Rated 3 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. In works like a charm, and I recommend it to anybody
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate you taking the time to share your review and for choosing C by GE for your home! - C by GE Support
Rated 2 out of 5 stars
Unhappy with C by GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We often had problems with Alexa “seeing” these bulbs. When it worked they were great. But we got fed up with how often Alexa didn’t see this product. Seemed like at least once a day we were ready-entering the info. We switched to Phillips bulbs and so far no more problems.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We deeply regret that you had these experiences with syncing our devices to Alexa. We are in the works of releasing a new app soon. Thank you for at least giving our devices a try and we hope to one day be considered for any of your smart home needs. -C by GE Support
Rated 3 out of 5 stars
Okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 3 of the 4 lights worked, two of them will randomly flicker
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Ashley, sorry to hear you were having issues with lights flickering. Please contact us directly at 1-844-302-2943 or [email protected]. - C by GE Support
Rated 3 out of 5 stars
Smart light bulb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly as it is supposed to do nothing more nothing less
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Don't waste your time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give these 0 stars if I could. They would disconnect from my Google Home everyday and only a router reset would fix it (sometimes). Very frustruating.;
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for any connection issues that you faced with our devices. We would love the opportunity to assist with getting them working properly. Feel free to reach out to us at 1-844-302-2943 at your convenience. -Cync Support Team
Rated 3 out of 5 stars
nothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality bulbs, would've been better if they were dimmable
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi bitterpuppet thanks for reaching out! These bulbs are dimmable through the C by GE app. If you need any assistance getting this feature sorted out please contact us at 1-844-302-2943 or help@cbyge.com -C by GE Support
Rated 3 out of 5 stars
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bright enough. Vvvvvvvvvvvv vvvvvvv
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback! It will allow us to make future improvements to our products and we are always looking to do so. -C by GE Support
Rated 2 out of 5 stars
Light bulbs
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really tried to like these lightbulbs but could not get them to work. I am a big fan of these lightbulbs but for the life of me cannot get them to turn on. Tried a different brand and they were perfect so that my power to say.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hello! Thank you for this review, we are sorry to hear that you were not able to get your bulbs to turn on. We would like the opportunity to assist you! Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
Frustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lose contact so much it's frustrating. Not great
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Bryan this is not typical behavior of our direct connect lights as they connect via your home wifi network. If you could reach out to us at 1-844-302-2943 we would be happy to get something resolved for you.
- Cons mentioned:App
Rated 1 out of 5 stars
C BY GE BULB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PURE TRASH. WORKED ABOUT A WEEK THEN THEY DISAPPEARED FROM THE APP. UNISTALLED THE APP. REINSTALLED THE APP. WILL NOT CONNECT. COULD NOT SET UP IN GOOGLE HOME. DO NOT BUY THIS WORTHLESS PRODUCT!!!!!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry for the less than ideal experiences that you faced with our app. This is not how it should be behaving. We are currently about to release a new app soon that will replace this existing app. Feel free to contact us directly if there is anything we can look into or resolve for you. Our direct number is 1-844-302-2943. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
dont connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.have trouble with bulbs staying connect called company their a joke you have to go through so many thing then fill out out a form. He told me they rarely replace, wont buy again
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, we would like to apologize for your unideal experience you have had with your devices, we would like to assist you and with this issues cyncsupport.gelighting.com/s/article/setting-up-light-bulbs. If you are still experiencing any issues after following those steps or would like assistance, we would be more than happy to assist you please contact us at directly at 1-844-302-2943. – Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Awful experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid these bulbs like the plague. Nothing but problems with them. Always disconnecting. GE servers going down and bulbs stop working. DONT BUY
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Lucas, we certainly apologize for any issues that you faced with our app and products. We would love the opportunity to get this issue resolved for you. Please consider reaching out to us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
C by GE App Is Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give this junk zero stars if I could. I stupidly bought 2 packages of these bulbs. I completed the setup and they functioned for a few days. Over the last several months, every few days they require a login on the app, along with a verification code. My Wi-Fi system strong, allowing me to use many other devices with no problems. Tonight, I attempted to turn-off a light using the app and the entire setup disappeared, asking me to start from scratch in setting up all the lights. I'm not going to do that. Instead, I'm removing all of the bulbs. I'll find another product that actually works.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Bulbs do not sync to GE app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to successfully connect via wifi to the first two bulbs in the pack despite resetting the bulbs. Had I been smart enough to keep the packaging I would have returned them
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi JeffSmith, sorry you were not able to get these bulbs setup on your home wifi network. These direct connect light bulbs require a 2.4ghz wifi network to connect and maintain functionality. Contact us at 1-844-302-2943 or help@cbyge.com if you need any assistance getting them to work. -C by GE Support