Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Rated 1 out of 5 stars
Oops!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During set up I got the impression that it was necessary to buy an additional piece of equipment to complete installation, so I returned the bulbs. I was enticed by the very good price.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Well we hope that in the future you might reconsider us Jimbo! Thank you for leaving a review. -C by GE Support
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, They seemed to work great the first week. Set up scenes and automation. It was very cool. Then the those functions stopped a week later. Now I can only adjust each light individually. Plus Alexa never recognized C by GE .
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any issues you experienced with connectivity to our bulbs. A few things that might help are to power off the speaker or device that you are using to control your bulbs. If you are on an android device try clearing the app cache in settings followed by a restart. We are also standing by ready to help get your devices working properly, and we can be reached at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Ok lights
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the lights actually stay connected they're great to have. The problem is that they lose connectivity on a regular.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your experience. We are sorry to hear you are having connectivity issues, and we would love the opportunity to help! Feel free to reach out to us at 1-844-302-2943 so we can assist in finding a long term solution! - Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Stopped working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very inconsistent on when they decide to work. Connection with Google is not great and since they updated their platform I have not been able to get half of them to work.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We would love the opportunity to make this right. Sorry to hear you were not able to get your lights connected to our app. Feel free to reach out to our support team directly at 1-844-302-2943. We are here to help! -Cync Support Team
Rated 2 out of 5 stars
Not for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because they were recommended by the sales associate. I was told that they were right up there with the Phillips brand but I disagree. They’re pretty hard to set up and won’t stay connected to my smart device
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for taking the time to leave us some feedback. We're sorry to hear it was an easy set up and the lights would not stay connected. We recommend contacting us at 1-844-302-2943 or help@cbyge.com so we can resolve any issues you are having. -C by GE Support
Rated 2 out of 5 stars
Not quite smart enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite smart light bulbs. Other than Alexa and Google Assistant integration, they can't do much else. GE doesn't even have integration with IFTTT so other than voice commands, it's gonna be tough automating these bulbs.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the experience we expect our loyal customers like you to undergo. We would love to assist you getting your automations setup. Please reach out to our support desk at 1-844-302-2943 or email help@cbyge.com for any assistance. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not as advertised
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't connect to Alexa, as advertised. I returned them frustrated with 2 hours of wasted effort to connect them through 3 different Apps.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We certainly regret hearing that you were not able to get your devices connected to your Alexa. We would've loved the opportunity to make this more seamless for you. Thank you for at least giving our devices a try and we hope that one day we can win your business again. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Did not work with Google Home
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Followed the instructions but has an error connecting to Google Home. Will be returning because thats the only reason i bought them.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear you were not able to sync your lights to your Google Home. We have a helpful guide on getting your devices set up located here cyncsupport.gelighting.com/google. Feel free to contact us directly at 1-844-302-2943 for immediate assistance. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Stay away
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. These lights seldom work correctly. The GE so can't even find them to set up. And there are so many issues once they are set up. Stay away!!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been experiencing this issue with your lights not working the way they are intended. We would love the opportunity to assist you with this. Please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Useless light bulbs.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have to be the worst light bulbs I have ever used. They frequently stop responding to input from Google Home or from my phone. I have to shut power off to ever bulb for several minutes to reset them. This happens multiple times a week now. Very frustrating, especially when this is supposed to make life easier, not force me to go from room to room and turn ever light in my apartment on and off. I'd rather sit in the dark than use these bulbs any more.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We certainly regret that you had this experience with our bulbs. Ensuring your lights are up to date with the latest firmware when available is the best way to ensure functionality with your direct connect lights. If you are still having this issue please reach out to us directly at 1-844-302-2943. We would love to help! -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Why do I have to reset so often?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have to be reset every other week, and the 2 in my bedroom are impossible to reconnect most of those times.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry for the frustration and connection issues with our bulbs. How far away are the devices from your router? These bulbs depend on a 2.4ghz wifi to maintain connection. Feel free to reach out to us directly for any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 2 out of 5 stars
there are easier bulbs out there
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was good, bulbs were a little chore to set up. After about 2 weeks 1 bulb stopped working, tried the suggestions on line, no luck yet, I will get back to it later as now i have some paint to watch dry!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback. It will help us get a sense of what needs to be improved and we are always looking for ways to improve. If there is anything we can address or resolve for you please don't hesitate to reach out to us directly at 1-844-302-2943. -C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
The worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the lights didn't work right out the box . Then another light stopped working 2 weeks later. The app keeps lagging. Extremely unsatisfied with GE quality
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience Jason, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Worst purchase!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret buying this bulb. It disconnects to my google home often and needed to be restarted. I wish I could still return this. :(
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Paul- this is not what we want to hear of our Customers experience. Our Team would love the opportunity to make things right. We need to understand a bit more about what is surrounding these circumstances. Please, feel free to reach out to our Support Team at 1-844-302-2943 to speak with a Technician. In the meantime, we have created a very helpful FAQ page for Google Home integration that can be accessed at any time here, cyncsupport.gelighting.com/s/article/google - Cync Support
Rated 2 out of 5 stars
Would be great if they worked as advertised.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs are supposed to allow dimming, but when I attempted to dim the lights, the bulbs flickered. I thought maybe it was a bad batch and returned them and tried another box, but had the same problem.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Jake, it sounds like you may have these connected to a dimmer switch. These lights are dimmable through the app and sometimes do not play nice with dimmer switches. We sell our own dimmer switches that work great with these. If you need more info please reach out to us at 1-844-302-2943. -C by GE Suppor
Rated 1 out of 5 stars
Worthless Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst light bulbs I have ever used. The wifi control worked for maybe 2 days. One stopped working all together. They are controlled by a dimmer switch and at anything less than around 70% power the flicker like a strobe light, which is awful. I got them as a deal with a smart clock and they are not even worth the couple dollars I spent on them. DO NOT BUY THESE.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 or by email at help@cbyge.com. We would love to help! -C by GE Support
Rated 2 out of 5 stars
Smart LED Light Bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to be able to return these but I went pass the eligible date to return. The concept behind this product is good, however the issue with these bulbs is they just don’t get bright enough for me.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are very sorry to hear you are not satisfied with the brightness level on your bulbs but appreciate your consideration.
Rated 2 out of 5 stars
Frustrating install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the lights was defective and wouldn’t connect to the wifi like the other 3 lights would. And signal was lost a couple times even tho the router was right next to it.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this review! We regret hearing that you were not able to connect one of our Smart Bulbs to your network. Please ensure that you are connecting them to a 2.4GHz network, if this issue persist we would love to assist you. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 2 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these thinking they would be great but had extremely low response times. Most likely due to wifi connection rather than poor quality
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Ryan, we are truly sorry to hear you are experiencing a slow response time controlling your 'Direct Connect' bulbs. This is certainly not how we expect our bulbs to function and would be happy to investigate this with you. Please consider calling our support team at 1-844-302-2943 where one of our team would be happy to help you. - Cync Support
Rated 2 out of 5 stars
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont think i will purchase another set of these bulbs. Not a easy set up at all. Timers dont work correctly on the app and half the time dont respond when told to turn on
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been having an unideal experience when it comes to scheduling your devices. Here is a link for a walkthrough on how to set up Scenes and Schedules cyncsupport.gelighting.com/s/article/scenes-and-schedules. If you have any question or need any assistance, we would be happy to help you. Please contact us at 1-844-302-2943 – Cync Support Team