Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good bulbs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of these types of bulbs... I previously used the Philis ones but I needed a bridge to connect it... This technology doesn't need anything else. The communication is a little bit slower but still a good product.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experience with our Cync Direct Connect Light Bulbs. We are glad to hear that you appreciate the seamless setup process with no hub required. If you experience any connection issues, feel free to contact us directly for assistance at 1-844-302-2943. A member of our team would be more than happy to help! -Cync Support
Rated 1 out of 5 stars
Don't Bother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT easy to set up. I bought a dot and got 1 free light bulb (a different brand) with it. That bulb worked Great. Wanted more but bought this kind because they were cheaper. Says it doesn't need a hub, but it doesn't say that you DO need a "skill" to use with Alexa echo dot or show 8. You need to download "c by ge app", add to Alexa app & alexa devices and the app doesn't work, doesn't let you sign in, won't let you reset password etc. I'm very tech savvy and returning all 3 boxes of these that I bought. Already ordered more of the other kind.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there MIssMagee thanks for your feedback and for bringing this issue to our attention. We would've loved the opportunity to have resolved the password issues for you. If you are still having these issues please reach us at 1-844-302-2943. If not then we thank you for your business and for at least giving us a try.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped connecting to the app about two weeks after I started using them. They were fine at first and then stopped working altogether.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry for the disappointment there TajW. We would like an opportunity to rectify this issue if you could reach out to us at 1-844-302-2943
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
They were free for a reason.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always disconnecting and hard to keep paired with Google home. I got them free when you purchase Google nest audio speakers.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for any less than ideal experiences that you encountered with our new app. We would love the opportunity to assist with making this right. Please consider reaching out to our support team directly at 1-844-302-2943 so we can get this issue resolved. -Cync Support Team
Rated 1 out of 5 stars
Need to be reset constantly
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit or miss whether or not they will work with your assistant. I believe it is these bulbs specifically and not due to my wifi or assistant as all other devices work consistently well, and these are the only devices that fail. Kasa bulbs and smart plugs/switches have worked better for me.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We deeply regret any issues you've had with the Cync app and your devices. We want to get this resolved and would love to get to the bottom of the issues you are experiencing. Please consider contacting us at 1-844-302-2943 so we can get you taken care of. -Cync Support
Rated 2 out of 5 stars
I wouldn't buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every few days the bulbs display "unresponsive". In this state, sometimes they work sometimes they don't. They are usually back to normal the next day but it's very annoying.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Dave thanks for reaching out and sharing these experiences. Sorry to hear that the devices are often unresponsive. What I would suggest is to power off the lights at the switch for 30 seconds and then back on. If this issue persists please reach out to us at 1-844-302-2943 so we can get something resolved for you.
Rated 2 out of 5 stars
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to pair with Alexa. Instructions direct you to the GE website where you will have to pay for direct connect features.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret to hear of the difficulties you experienced connecting your devices to your Alexa. Further instruction can be found on our support page at cyncsupport.gelighting.com/s/article/alexa. These bulbs are Direct Connect themselves and we do not charge any money to use our app or the devices. The Cync app is free and our support is entirely free. If you are having issues connecting your devices you can always contact our support team at 1-844-302-2943. -Cync Support Team
Rated 2 out of 5 stars
Meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These would not work with my Apple home kit like I hoped it would. Trying to get it to connect to the app is a joke.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Charizard, unfortunately these direct connect light bulbs do not work with HomeKit. We do sell some that are bluetooth that work with Homekit if that's something that might interest you. Reach out to us at 1-844-302-2943 if you need any info. -C by GE Support
Rated 2 out of 5 stars
Don’t waste your time
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs crash constantly, the app freezes all the time. Constantly have to repair the bulbs. Have purchased $5 bulbs that work better than these
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any issues you encountered with our app or products. A few helpful tips to ensure proper functionality with the app are to update your device to the latest version of iOS or android and to update the firmware when available for your devices. Our support team can be reached at 1-844-302-2943 for any assistance. -Cync Support Team
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
It is not working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is not working. I set the schedule, but it never turns on :(
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that you are experiencing issues with your Schedule in the Cync app. If your light was turned off when you created the Schedule, it may be set that way in your Schedule as well. We recommend editing your Schedule to ensure that you have your light set to 'On' so it works as intended. For detailed instructions, please visit our website at https://cyncsupport.gelighting.com/s/article/scenes-and-schedules/. Please also feel free to contact us directly at 1-844-302-2943 for any assistance. A member of our team would be more than happy to help! -Cync Support
Rated 2 out of 5 stars
Not a good buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor choice. Does not interface with other systems. Needs a separate network connection making it hard to use.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Rico, Cync Direct Connect Smart devices are compatible with both Google and Amazon Alexa applications. If you would like to learn more about integration with these assistants please feel free to reach out to our team directly by calling 1-844-302-2943. -Cync Support
Rated 2 out of 5 stars
wireless lighting
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return as this was not connecting w/ my wifi, disappointed.
No, I would not recommend this to a friendRated 2 out of 5 stars
Think twice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These lights were difficult to connect to the separate app that you have to download and was not working with alexa dot. Had to return these unfortunately.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Christian, sorry that you were not able to get these connected. There is a setup process to integrate these lights with Alexa, and that includes adding the lights into the C by GE app first and then enabling the C by GE skill in Alexa. After that Alexa should discover the lights on her own. If you have any questions we can be reached at 1-844-302-2943. -C by GE Support
Rated 2 out of 5 stars
Not thrilled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 8 total bulbs. Only 5 of them continue to still work with my google home. No understanding as to why, but they wont reconnect to my google home.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We certainly apologize for any issues with connection. If you are still having any issues please feel free to reach out to us at 1-844-302-2943. -C by GE Support
Rated 2 out of 5 stars
Not worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting this up was painful, one of the light bulbs didn’t work despite attempts to set up to factory which I wasn’t able to accomplish! It’s not smart at all
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out to us! Sorry to hear that you were not able to set up one of your lights. There are a few things that can rectify that problem. If you could reach out to us at 844-302-2943 we would love to get it working for you!
Rated 2 out of 5 stars
Bad App
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lightbulbs work fine. However, the app is awful and the integration is awful. It is no wonder they are always on sale.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would love to hear any specific feedback on our app. Your feedback is important to us and allows us to make improvements. Feel free to contact us at 1-844-302-2943 if there is anything we can address for you. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Would not waste money on this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay connected to echo dot. Tried in a few different light sockets and they would not stay connected.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943
Rated 1 out of 5 stars
Waste of my time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These came bundled with a Lenovo Google Smart Alarm Clock. I have no idea how these work and even if I had a clue what to do with them I don't really have any need to remotely turn on and off the light bulbs. These things are collecting dust and maybe I'll pawn them off on some other idiot on ebay. These were an actual waste of my time and money.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear you were not able to enjoy your new smart lights. We understand and would like to help you connect these lights. We definitely want you to get your moneys worth and enjoy some benefits of smart home lighting. Contact us at 1-844-302-2943 or help@cbyge.com for further assistance. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Great idea but didn't work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work. The bulbs wouldn't stay connected and turned on by themselves. Cannot recommend these at all.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are very sorry that you are not enjoying your set up and would really like to troubleshoot your issue. Please give us a call at 1-844-302-2943 - C by GE Support
Rated 2 out of 5 stars
Hard to figure out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not yet to link functionally with Alexa.The Phi;;ips Hue light bulb in comparison was much more user friendly but cost twice as much
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the experience we expect our loyal customers like you to undergo. We would love to assist you and get your devices working. Please reach out to our support desk at 1-844-302-2943 or email help@cbyge.com for any assistance. -C by GE Support