Customer Ratings & Reviews
- Model:
- 93128963
- |
- SKU:
- 6425916
Customer reviews
Rating 4.3 out of 5 stars with 1930 reviews
(1,930 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Quirky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quirky but does do the trick once in a while and saves getting out of bed. I would hope that as the software improves this functionality will too.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello. Thank you for your review! We would love the chance to resolve your intermittent issue. Please email [email protected] or call us directly at 1-844-302-2943.
Rated 1 out of 5 stars
Best Buy needs to re-evaluate this Vendor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending multiple hours with Cync technical staff and after their inability to fix intermittent non-functioning of these bulbs with Google Home, we were compelled to return product. We replaced bulbs with FEIT and synced with Google Home and everything now working absolutely perfectly. Our problems started when GE supposedly sold to Savant/Cync about a year ago.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Jerry, we are sorry to hear that you not only experienced a less than ideal experience with our devices but our support as well. Should you give us another try in the future we would me more than happy to assist you with any issues you encounter. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. They do not connect. Waist of money. You download apps and they still won’t connect
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .CThomas, we are very sorry to hear you were not able to get these direct connect lights connected. These lights require a 2.4ghz wifi network to operate. Please feel free to reach out to us for any assistance at 1-844-302-2943. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
dissatisfied
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not connect to certain platforms, does not work well with google home
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We appreciate you taking time to provide us with this feedback and regret to hear that you have had such a less than ideal experience with our devices. We would love the opportunity to assist you and get your devices connected to Google Home, here is a link with a helpful walkthrough cyncsupport.gelighting.com/s/article/google. If after you have completed those steps you are still unable to connect your devices please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 2 out of 5 stars
Not a fan
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product. It is a smart light with one color setting. It should atleast be able to alternate whites at this price point
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We genuinely appreciate you reaching out and leaving your honest feedback!
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
CantSeeTheLight
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights will not connect to the internet or wifi. Regretting this purchase.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you ran into issues pairing our lights to your wifi network. These devices require a 2.4ghz wifi network to connect and use, and may have issues getting connected to blended networks. The workaround is to disable 5g momentarily to connect and then re-enabling it. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team
Rated 2 out of 5 stars
Poor pairing process, intermittently fails to work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very lengthy pairing process (if it pairs at all). I only got one too pair properly and have followed all the steps to a T
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any issues getting your devices paired. If you are still experiencing any issues please feel free to reach out to us directly at 1-844-302-2943 or help@cbyge.com. - C by GE Support
- Pros mentioned:Setup
Rated 1 out of 5 stars
Bonita
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient in setting up the turning on and off of my lighting
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
I would recommend this to a friendBrand response from Cync Support Team
Posted .Hi Bonni! We are happy to hear that you were able to set up the bulbs in the Cyn app! If you would like any assistance please feel free to contact us directly. - Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Won’t buy again!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to Alexa have….when the do only one will work at a time
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you were not able to sync your devices to Alexa we have a helpful guide on getting this setup here https://cyncsupport.gelighting.com/s/article/alexa. Feel free to contact us for any assistance at 1-844-302-2943. We are here to help! -Cync Support Team
Rated 2 out of 5 stars
50% Functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.50% good! 1 out of 2 bulbs doesn't work! GE used to be a quality product! I guess not anymore.
No, I would not recommend this to a friendRated 1 out of 5 stars
ABSOLUTELY HORRIBLE BULBS (Not so "Smart")
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. All 4 did not work with my Google Nest Mini and they were purchased as a bundle. The Google nest works with every other device that it was set up too (only 2 others) but it could not recognize the bulbs DAILY. I literally had to reset the bulbs (individually) and the Google Mini EVERY DAY to get them to work....what's the point. Buy a different brand!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear your devices are not pairing to Google Home. If you have already reset the bulbs before you should not have to repeat that what helps is to power down the Google device you are using to control your lights for 1 minute then power back up. Feel free to contact us for additional support at 1-844-302-2943. -Cync Support Team
Rated 2 out of 5 stars
GE bulbs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial setup was more difficult than expected and scenes creation does not always operate properly.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there sorry to hear you had difficulties getting your scenes to work properly. We have a helpful guide on our scenes and schedules located here cyncsupport.gelighting.com/scenes-and-schedules. Feel free to contact us at 1-844-302-2943 for assistance as well. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
It’s a no for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible connection issues, even wile being close to my router. Had to return.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are very sorry to hear you had these connection issues. This is not typical behavior of our lights, if you are still experiencing these issues please reach out to us at 1-844-302-2943. We would love an opportunity to resolve this for you. -C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
Not Smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too bad! Not really smart. The app Cync always fails.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Keep your receipt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped connecting after 10 minutes 0/10 1 star
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this feedback! We are sorry that your Direct Connect Smart Bulbs. We would love to assist you with this issue, please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not a great light
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light connected but worked than did not blinked on off for hours
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you had this experience this is not expected out of our products, and we would love the opportunity to rectify this. Please consider reaching out to us at 1-844-302-2943 or help@cbyge.com so we can get your devices working properly. -C by GE Support
Rated 5 out of 5 stars
Great smart light bulb
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart light bulb. Works great with my Google assistant. But if you have enough budge, goes with Color changing light bulbs.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to leave a review! We offer a variety of smart bulbs to meet different needs. Soft White Direct Connect bulbs provide a white, dimmable light. We also offer Full Color bulbs in several bulb types if you are interested in having color options. For more information, please see our website at https://www.gelighting.com/smart-home/led-bulbs/. Please feel free to contact us directly at 1-844-302-2943 for any questions! -Cync Support
Rated 2 out of 5 stars
"unable to connect"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most common message (>50%) on the app...."unable to connect". NOT I quality expected from this company!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Soft White
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear you had this issue. Please reach out to us directly at 1-844-302-2943 we would love to get you up and running! -C by GE Support
Rated 2 out of 5 stars
Bulbs
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure these are good but we had such a hard time connecting them to our Alexa
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Our Amazon service provider was experiencing service issues on Tuesday, impacting dependent services across the world, including Alexa functionality. This has been addressed and functionality restored. If you are still experiencing issues with Alexa and our Cync devices, please reach out to us directly so we can assist: 1-844-302-2943
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Sucks
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect and when I finally connected blinked on off
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the experience we expect our loyal customers like you to undergo. We would love to assist you and get your devices working. Please reach out to our support desk at 1-844-302-2943 or email help@cbyge.com for any assistance. -C by GE Support