Customer Ratings & Reviews
- Model:
- 93128963
- SKU:
- 6425916
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the ease of use, brightness adjustability, and affordability of the A19 Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the straightforward setup process. However, some users experienced connectivity issues and found the accompanying app less than satisfactory. Overall, the positive feedback on ease of use and price outweighs the negative comments regarding the app and connectivity.
This summary was generated by AI based on customer reviews.
Won’t keep connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light continuously disconnect from Wi-Fi.... I have three routers throughout my small house so I know I have a good connection ...the light Will be on for maybe three hours and when I tell Alexa to turn off lights .... all it keeps saying is cannot find connection I reset the lightbulb as instructed and it works for the first few Times and then nothing
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Cons mentioned:Connectivity
Bad connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get them working after multiple attempts, returned
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you had issues connecting our lights to your home wifi network. We are always waiting to assist you at 1-844-302-2943. -C by GE Support
Disappointing Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this product. I thought with it being GE that is would perform better. It loses connection with the WiFi and the WiFi is well with in reach. It is really hit and miss with Alexa voice commands. I am returning them for a Phillips Hue.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Direct connect lights are hard to use. So if you use them be prepared to a hard hook up.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
- Cons mentioned:Connectivity
Not Good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They disconnect all the time using the google home app.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Cons mentioned:Connectivity
Low quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.aweful. Keep disconnected. Sent back to the store.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Michael, sorry you had this experience this is not typical behavior that our products should be doing. If you need anything feel free to contact us directly at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Meh not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good when they work but they seldom work. Bought the bridge and it still isn't great.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We sincerely apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awful setup process. The app found the bulb the first time and then failed to finish the setup process. Tried multiple times after that and did some troubleshooting but the app will not find the bulb again. If it’s this difficult to get it set up, I have no interest in it.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hello Benny, we are sorry that the set up process hasn't been as seamless as we intended it to be. We would like to suggest a Factory Reset on your Smart Bulbs, here is a link with helpful tips on how to do so cyncsupport.gelighting.com/s/article/factory-reset-your-device. If this issue persists we would be more than happy to assist you in setting up your devices. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Smart bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They dont last very long a week as well as app is horrible the lights are not brite
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Average Smart Light
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Setting up with google home didnt work in first go. Lighting is okay.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the review. If there is anything you need us to look at or resolve for you please don't hesitate to contact us directly at 1-844-302-2943 or by emailing help@cbyge.com. -C by GE Support
Fair
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They disconnect from my Alexa all the time I just use them as a regular light
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Smart Bulbs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly! I was skeptical, at first. But after putting them in place - just that simple.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experience with our Cync products! We are glad to hear that you had a seamless setup and we hope you continue to enjoy the convenience of smart home lighting. -Cync Support
Safety concerns
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets hot. will be returning. concerned about fire hazard
No, I would not recommend this to a friendNot a techie
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a tech person and don’t have the patience to set them up.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out! These lights can work as normal lights without the app but the app allows you to adjust the color and set automations. Feel free to reach out to us at 1-844-302-2943 or help@cbyge.com. We would love to help you set them up! -C by GE Support
Don't work
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect at all, after two hours of trying i gave up and returned them. Got the TP Link brand and they connected right away with no problems
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We deeply regret that you were not able to get your lights connected. We would've loved an opportunity to assist you with getting this connected and working properly. We appreciate that you at least gave our devices a try and we hope that someday we can win your business again. -Cync Support
No they are not Alexa compatible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs are highly deceptive. I have 2 Alexa devices and while it states it works with them, you actually have to purchase additional items and it can also impact how your alexa works. Not happy and once I had time to try them, I was past the return date. Most expensive, yet useless bulbs.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret any inconveniences caused by our devices. These direct connect lights require the C by GE skill to be enabled in the Alexa app, but should connect directly without the use of a hub. If you have any issues with them please reach out to us directly at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Waist of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend these bulbs to anyone. After hooking them up to Alexa they worked at 1st then they constantly come unhook with Alexa so I find myself constantly keep adding them to the Alexa app. I just use them as regular LED bulbs. ***Save your money***
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Ronp thanks for reaching out. Sorry about the connection issues you are having with Alexa. If you could reach out to us at 1-844-302-2943 we can definitely get something resolved for you.
Slow response
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Response is so slow, I tried 2 sets of these and same issue.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for any issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up slow response times. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Ok product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't stay connected to Amazon alexa, they need to fix that
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you experienced this issue Birthdayaboy. Please reach out to us at 1-844-302-2943 if you are still having issues with Alexa. -C by GE Support
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard connect to internet .........................
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback, we appreciate you bringing this to our attention. We are sorry to hear you are having issues connecting your devices to the wi-fi. To troubleshoot, we recommend to call or email at 1-844-302-2943 or help@cbyge.com. -C by GE Support