Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
GE smart plug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one at Best Buy to use for a living room light. It worked for about 3 weeks and I can’t get it to work now. It’s decently easy to set up, but a pain with an apple phone. Prior to this one dying, bought a 3 pack(nit at Best Buy) and can’t get them to even connect. I’m done going to try something else.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for bringing this review to our attention. This certainly does not align with the experience we wish for our customers. We would love the opportunity to speak with you directly to assist in getting this resolved. Please consider reaching out to us directly by calling 1-844-302-2943. -Cync Support
- Cons mentioned:Setup
Rated 1 out of 5 stars
Not supposed to be that hard but...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I thought I'd start to "smart-n-ize" our home with this plug. Bottom-line.....it didn't work and I had to return it. Now, bear in mind that I have a background in computers and I'm a regular "fix-it" guy at home so I should have been able to figure this out. When I got to the point where I was to pair it, the plug kept telling me that I was using the wrong wifi password which was interesting since I had two cell phones connected to the wifi via the password I was attempting to enter. I even had one of their tech guys on the phone for about 1/2 hr and he couldn't get it to work either. Maybe the one I bought was made on a Friday or a Monday but it just isn't supposed to be that hard. Did I buy another one when I took it back? No. At that point I didn't want to take the chance of being frustrated a second time. Maybe down the road I'll give it another shot (from a different mfg) but not right now.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for taking the time to share this information to us. We deeply regret wasting your time with our product not being able to be connected to your devices. This smart plug requires a 2.4ghz wifi network to connect and function as well as a wpa2 network security type setup through your home wifi network settings. Usually these things are defaulted however there are newer routers that require settings to be tweaked to allow our devices to connect and function. We hope you will consider us again in the future and thank you for giving our device a try. -C by GE Support
Rated 4 out of 5 stars
Good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good quality product and it’s great when it works with the C by GE app. On the Google side Google still has glitches from time to time it’s a problem on the Google side, since 2018 but it’s good for a starter device
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Greg, Thank you for the review we appreciate it. we're happy to see that everything is working great within our app. Please contact us if you have any questions or concerns at 1-844-302-2943, or [email protected] we'll be more than happy to assist.
Rated 4 out of 5 stars
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a few c by ge products and I like them. Good quality for price. Only had issues with having to reconnect them to Alexa when they just get out of whack
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Daniel, thank you for the honest feedback! Glad to hear you were eventually able to get them connected. Should you need any assistance from us please don't hesitate to reach out at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 5 out of 5 stars
Love it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have these in our home. Daughter wanted to try it after seeing ours.
I would recommend this to a friend- Cons mentioned:App
Rated 3 out of 5 stars
Cync app is buggy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plug works fine, but the Cync app is terrible. Works better with google home.
I would recommend this to a friendBrand response from Cync Support
Posted .We would love to know more about what we could improve to make this review worthy of the full five stars. Our team is available Monday-Friday 9:00AM-9:00PM and Saturday-Sunday 10:00AM-7:00PM EST. Our direct phone number is 1-844-302-2943.
Rated 4 out of 5 stars
GE - Cync Smart On/Off indoor plug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well.... no issues yet. Takes awhile to program into you existing network.
I would recommend this to a friendBrand response from Cync Support
Posted .Steve, thanks for taking the time to share your experience with Cync Smart Indoor Plugs! If you have any questions or would like any assistance, please reach out to us directly at 1-844-302-2943. We're glad to help! -Cync Support
Rated 5 out of 5 stars
Smart Plug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is best thing I bought for my Christmas Lights, don’t have to worry about and control it for any where any place..
I would recommend this to a friendBrand response from Cync Support
Posted .Hello CarrolT, thank you for reviewing the Cync Indoor Smart Plug. We appreciate your feedback and are glad to hear it has had a positive impact in your space. Thank you for choosing Cync! -Cync Support
Rated 4 out of 5 stars
Works with C by GE App
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C by G E is a good product but I use Apple and HomeKit and it doesn’t work not product problem but the app works good with WiFi on 2.4Ghz and works away from home with App C by GE
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Unfortunately our smart plugs do not work with homekit at this time. We do however have a C-Reach bridge that does. Feel free to contact us at 1-844-302-2943 if you need assistance or have any questions. Thank you for your review! -Cync Support Team
Rated 5 out of 5 stars
smart plug
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this to use over the Christmas season for the Christmas trees etc. and it is so efficient.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Flower, we are pleased to know that the Cync Indoor Smart Plug has been super helpful during the holiday season. We greatly appreciate the kind review. If you have any questions, please consider contacting us at 1-844-302-2943. We are happy to help! -Cync Support
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 1 Month ago and this keep working very good
I would recommend this to a friendBrand response from Cync Support
Posted .We appreciate that you shared your review, Diego! We're glad your Cync Indoor Smart Plug is working well for you. Please reach out to us at 1-844-302-2943 if you have any questions or need any assistance. -Cync Support
- Pros mentioned:Compatibility
Rated 5 out of 5 stars
smarten up a lamp too dumb for a smart bulb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The torch lamp uplighting the ceiling in the living room has a mechanical fader to turn it up or down, and a switch on the side to turn it on or off. It's at Grandma and Grandpa's house, and smart bulbs don't work in any lamp like that. This plug lets us use Alexa to turn the lamp on or off with voice commands, without having to turn and fumble for a switch. The folks can turn the lamp on or off from across the room.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your experience! We are thrilled to hear that your Cync Indoor Plug is helpful to your family. We are grateful to be a part of your smart home venture. -Cync Support
Rated 4 out of 5 stars
Helpful outlet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good especially I have a mother in law that eventhough she had monthly ss income she don’t pay rent or even share in the house. This would limit her from using the electricity.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the review! Thank you for allowing C by GE to be your choice for smart home lighting. - C by GE Support
Rated 4 out of 5 stars
Good plug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Easy to set up. Alexa was able to control easily.
I would recommend this to a friendBrand response from Cync Support
Posted .We are glad to hear ou found setup seamless! Thank you for choosing Cync! -Cync Support
Rated 5 out of 5 stars
Good buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working as expected. No connection problems. Very easy to use.
I would recommend this to a friendBrand response from Cync Support
Posted .We're thrilled to hear that your Cync Indoor Smart Plug is easy to use. Thanks for taking the time to share your review! -Cync Support
Rated 5 out of 5 stars
It's like magic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter recommended getting this. I plugged my china cupboard into this plug. Set it on a routine and done. No more opening the door, reaching in, turning on. Making sure I don't knock anything over. Wonderful product. Easy to set up.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, Summit. We are happy to make life a little more convenient for you and your family. Thanks for choosing C by GE for your home. - C by GE Support
Rated 5 out of 5 stars
Works as it should
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to have a lamp turn on via the app so that we would not walk into a dark house at night
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Roger thank you for choosing Cync! We are thrilled to hear that you are enjoying all that our Indoor Smart Plug has to offer. We appreciate you sharing this five star review of your experience. -Cync Support
Rated 5 out of 5 stars
Once set up you are going to like it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can connect everything that is not smart and make it work with Alexa or Google but doesn't work with apple home to control it, even though it says some of these are compatible. And have to be patient when pairing to you Internet and alexa
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Mily we appreciate your patience and thank you for leaving a review. The bluetooth bulbs work with Homekit but not the plug however we do have a c-reach hub that works with Homekit. Feel free to reach out if you need anything at 1-844-302-2943. -C by GE Support
- Pros mentioned:Ease of use
Rated 3 out of 5 stars
Good for voice command with Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When first buying Alexa I didn’t know I needed this to get her to turn on and off my room light buts not that I have it, it works great.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for taking the time to share your experiences with us and for leaving a review! We hope you enjoy your new smart home venture. -C by GE Support
Rated 5 out of 5 stars
It does what it says it does
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. The fact that you dont have to have a hub makes this a great addition without a listening device.
I would recommend this to a friendBrand response from Cync Support
Posted .Thanks for sharing your review of the Cync Smart Indoor Plug! We are thrilled to hear that you are enjoying your hub-less smart home experience. -Cync Support