Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
C by GE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as reliant as some similar products. Overall it gets the job done. I used it sparingly to reset my network without running downstairs all the time.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the feedback Rod. We hope the plug is adding a little convenience to your life. - C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Dumb light
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.80% of these ones purchased have been defective and won’t connect to the cync app. The whole idea with c by GE is that it’s all in one ecosystem and because these outlets aren’t recognized and can’t be controlled by the app. This thing is utterly useless. I have ONE outlet that has worked correctly. Every other one I buy has a nice red exclamation mark right next to it. Truly next Gen technology. good luck getting anybody at Best Buy who has any knowledge on these products too. Every employee seems incompetently trained
No, I would not recommend this to a friend Rated 4 out of 5 stars
Smart Plug- Needs assistance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product once you figure out setup. Works best using Google or Alexa to control it
I would recommend this to a friendBrand response from Cync Support
Posted .Hello! Thank you for taking the time to leave your review. We are thrilled to hear that you have enjoyed using our products so far, and we hope this trend continues in the future! - Cync Support
Rated 5 out of 5 stars
Simple and easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Great for lamps, fans and other small devices. We even have one for a garden fountain.
I would recommend this to a friendBrand response from Cync Support
Posted .We appreciate you taking the time to share your experience with the Cync Indoor Smart Plug, Bill! It is great to hear from you. We hope that our brand will be able to continue to prove you with unique smart home solutions that impact your space positively. -Cync Support
Rated 4 out of 5 stars
Quality product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2, bought worked but one stopped working after a week, easy setup though, the other one still works perfectly, guess one was just a lemon
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the review and feedback! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support
Rated 5 out of 5 stars
Plug-In Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the BEST! They never fail me. Thank you guys.
I would recommend this to a friendBrand response from Cync Support
Posted .Wesley, we're so glad to hear that your Cync Indoor Smart Plug is working well for your needs! Our team loves to hear it. Thanks for taking the time to share this great review. -Cync Support
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
It’s ok.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does disconnect from my google assistant every so often. Then reconnects on its own by the next day.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear your plug disconnects from the Google assistant randomly - definitely not supposed to happen. If you need additional assistance with your device, please contact us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 5 out of 5 stars
Cync indoor plug works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Cync plug works great. No lag at all. I use it to control my induction stove with no problems.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Rick- thank you for choosing our brand to integrate into your smart space. We greatly appreciate this positive review and hope that we can continue to impress you with our unique smart home innovations. -Cync Support
Rated 3 out of 5 stars
Plug in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble keeping the plug synced to google..
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Your plug not staying synced to google is understandably frustrating. We would like to assist you with this, here is a link to some helpful tips on connecting your Cync devices to Google Home cyncsupport.gelighting.com/s/article/google. If you are still not able to connect your Smart Plug to Google Home we would love to assist you. Feel free to contact us directly at 1-844-302-2943. – Cync Support Team
Rated 5 out of 5 stars
Valuable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this product. Great choice for me. Hasn’t let me down yet.
I would recommend this to a friendBrand response from Cync Support
Posted .Alma, we're certainly happy to hear that you're loving your new Cync Smart Indoor Plug! Thanks for leaving this review. -Cync Support
Rated 5 out of 5 stars
Able to turn on air in my den on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed to turn my simple window unit into a smart air conditioner works great with Alexa
I would recommend this to a friendBrand response from Cync Support
Posted .We are so glad to hear that your Cync Indoor Plug is convenient to use with Alexa! Thank you for leaving a positive review. -Cync Support
Rated 4 out of 5 stars
Smart
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed these with no problem; still working, so we're satisfied
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experience with us! We are happy to hear that you've been enjoying our smart plugs. We hope that we can continue providing you with more satisfying experiences moving forward! - Cync Support
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, it worked very well for me súper recommended
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Maria! Thank you for sharing this five star review of your experience with Cync. We are always excited to hear from our customers and are glad you are enjoying all that our Indoor Smart Plug has to offer! -Cync Support
Rated 5 out of 5 stars
Light control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this item for some Christmas lights and works perfectly.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello AidanD, we are thrilled to hear that our Cync Indoor Plug has made a positive impact on your space. We greatly appreciate your five-star review and for allowing us to brighten up your holiday! -Cync Support
Rated 5 out of 5 stars
Works great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with Alexa which is what I wanted! Easy to set up as long as you follow directions.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Lucindy- thank you for choosing Cync to integrate into your smart space. We are glad to hear that you have been enjoying your experience with our Indoor Smart Plug! -Cync Support
- Cons mentioned:Setup
Rated 3 out of 5 stars
Not Impressed
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt this device was a nuisance to set up and its quite loud when switching on and off. Wouldn't recommend.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the feedback we're sorry to hear that you're experiencing issues with our devices. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Rated 5 out of 5 stars
Smart plug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a plug to turn my Xmas lights,I don’t have any smart lightbulbs or anything,this smart plug is exactly what i need,set the automation and the lights are on/off on a schedule,very happy!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We love hearing how our products have made your life easier! Thanks for taking the time to share your experience. -C by GE Support
Rated 5 out of 5 stars
Great for the nursery salt lamp
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great plug for devices that you can not buy smart bulbs for.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to review the Cync Indoor Smart Plug! We appreciate your valuable business and are glad to hear that you have been nothing but satisfied with your experience! -Cync Support
Rated 4 out of 5 stars
can’t add to google home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.couldn’t get it to work with google home app. stuck using ge cync app.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello, Mario. We are sorry to hear you had trouble adding your new plug to your Google home account. If you are still experiencing issues, feel free to contact us at 1-844-302-2943 and we will be happy to offer assistance in linking your Cync account to your Google account. - Cync Support
- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Stopped working after 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great initially. Was easy to setup using the Google Home app. I also used the app to put the on a schedule to turn on and off. First issue after 2 months was that I was unable to manually turn the plug on and off. Nor would the app show me the plug's status. As of today, the plug stopped working. I removed from my network, added it back, and Google Home app indicated it was in the network. Home app indicated that the plug was on. But no voltage was available on the plug to power my appliance. It's under warranty so I'll will contact the manufacturer.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret that you had this experience with your Cync Plug! We would be more than happy to replace any defective or non-working devices under warranty for you. Please consider contacting our support team at 1-844-302-2943 to get a replacement. -Cync Support