Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
C by GE - On/Off Smart Plug - White
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.C by GE - On/Off Smart Plug - White Value for money
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for leaving us a review! Feel free to contact us directly at 1-844-302-2943 or help@cbyge.com if you need any assistance. -C by GE Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Works as it should
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in, itvwas automatically detected by alexa and set up was easy. Easy way to make our lamp operate with the rest of our house.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for leaving your feedback, Douglas! We are happy to hear that your products are working to your satisfaction. We hope to be able to continue to provide you with excellent experiences! - Cync Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Wall plug in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great easy setup and comes on at exact time and shut so at exact time. Can set different schedules so make it appear as you are home
I would recommend this to a friendBrand response from Cync Support
Posted .We are glad to hear about your 'Cync Experience'! Thank you for choosing our brand above the rest. We hope we can continue to impress you with our Smart Home innovations. -Cync Support
Rated 5 out of 5 stars
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended and without any issues so far...
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .It's great to hear you are enjoying a smooth and seamless set up. Thank you for integrating C by GE with your home. - C by GE Support
Rated 5 out of 5 stars
Smart plug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well, I also purchased bulbs ar the same time
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the review Sarah! We hope you enjoy your new lights and smart plug. - C by GE Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t ever stay connected constantly having to reconnect
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Sabi, Thank you for reaching out. We apologize for the difficulties you experienced maintaining a reliable connection to your plug. If you are still having issues please consider contacting our support directly at 1-844-302-2943. -Cync Support
Rated 5 out of 5 stars
Cool technology
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool technology works great with other like products
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Voice activated Christmas tree
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easier now that I am purchasing my second device. Works via Google smart devices. Nice way to turn on the Christmas tree!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for the feedback! We are happy to hear that you had an improved experience with your plug this time. In the future, we hope to be able to continue this trend and exceed your expectations! - Cync Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Meh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C by GE smart plugs and lights are very slow to respond when we use them with our google home app. They disconnect and need to be reset quite often.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey there, Gdgut. This is not typical performance for our devices and C by GE would like the opportunity to assist you further. Please contact us directly by chat or phone 1-844-302-2943.
Rated 2 out of 5 stars
Not worth it because all do not work the same time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I attached four of them in the dinning area with google next to it on the floor. They worked the first two- three days on google by voice and then I started getting a message that they are not connected. I linked them again and at times, all four work and at times only 3 work. This has become a joke in my house, where everyone is making fun of me when only three work with the voice command. We have finally stopped using voice command and only use the switch now.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hearing that your Smart Plugs have not been staying connected into Google is understandably frustrating. Here is a helpful link with some tips and trick on setting up your devices into Google Home cyncsupport.gelighting.com/s/article/google. If the disconnecting issue persists after following those steps please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. We will gladly assist you! – Cync Support Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Works as designed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New to the Smart Home living. This item works as designed. Works with Google which is great. No complaints so far.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for this five-star review! We are glad to hear that you are enjoying the convenience of using your Cync Indoor Plug with Google Home. If you have any questions about your experience, feel free to call us at 1-844-302-2943 for assistance. -Cync Support
Rated 1 out of 5 stars
Haven't been able to get it to work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get my Alexa app to recognize this device, let alone to add it to a routine I have for my other smart plugs. It's been years since I set them up, and I'm not a techy, but it should be easier than this! I spent half an hour on the phone with someone from Cync so that my device does show in my app, but it is not "recognized". She had transferred me to someone from Alexa, but we were cut off, and I don't know what phone number to use. I tried to save money by going with a secondary brand, but I'd say just buy an Alexa Smart Plug.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for being a valued Cync customer and reaching out to our Support Team. We are sincerely sorry to hear that your experience with your Cync Smart Indoor Plugs has been anything short of enjoyable. In this case, we recommend reconnecting with Alexa Support for assistance. You're always welcome to contact us at 1-844-302-2943 for any questions. We'd like to ensure that this issue is resolved so you can enjoy your devices. -Cync Support
Rated 3 out of 5 stars
Cync review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda sorta works. Cannot get it to work with Alexa
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Richard, we are sorry to hear you were having issues connecting to Alexa. We have a helpful guide on getting this set back up and working here cyncsupport.gelighting.com/s/article/alexa. Feel free to contact us for assistance at 1-844-302-2943. -Cync Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love these lights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have automated my whole housr with these lights and i love them. So easy to setup and very easy to use.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your positive experience with our Cync plugs! We are happy to hear that you had a simple and seamless setup. We are grateful to be a part of your smart home venture. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
won't stay connected
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.will not stay connected to the wifi or app. I have used this brands light bulbs and they are great but I do not like the outlet
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Candace, we're sincerely sorry to hear that you've experienced difficulty with the Cync Indoor Smart Plug. Please feel free to contact us at 1-844-302-2943 for any questions or assistance. We would love to improve your experience. In the interim, we recommend checking that your plug is in range of your Wi-Fi network. -Cync Support
Rated 3 out of 5 stars
Waste of money and waste of time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useful it didn’t work with app so it was a waste of my
No, I would not recommend this to a friendRated 1 out of 5 stars
Steer clear of these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend at all. In fact, I ended up taking these back for a refund. The plugs themselves might be fine, but I had nothing but a week full of software issues with these. The Cync app installed just fine on my phone, but I had to submit my account information at least 6 times to get past the generic "an error has occurred" message and actually set up my account. From there it just got worse. The software would not see the plugs no matter what I tried. I followed every single troubleshooting step on their website, as well as every thing I could come up with my own. Checked signal strength, moved locations, unplugged other devices to try and eliminate conflicts, rebooted my router and modem, and so forth. Took customer support several days to respond to a help request. They had me flush the cache for their app on my phone and try again. At that point I was unable to even log in to my account on the app - same with a secondary account I created to try with - and when I told them that, they apologized and told me to manually add the device in the same app I just told them I could not sign into. Problematic software and subpar customer service earns this 1 star. WIll not buy another GE product again because of this.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We certainly regret that you had these experiences with our smart plug and app. Reaching out to us via phone or chat is the quickest way to get a response and we can be reached at 1-844-302-2943 or go to settings>help in the Cync app. We appreciate you at least giving our app and devices a try and hope that someday with improvements we can win your business again. -Cync Support Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Simple to use and setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this for my Christmas tree in my living room. Super easy to setup in the Google Home app.
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that you had an overall seamless experience getting your devices connected. We hope you continue to enjoy the benefits of smart home lighting. Thank you for taking time out of your day to leave a positive review! -Cync Support
Rated 3 out of 5 stars
Every now and then it uninstalls itself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little clumsy to operate, doesn't always recognize it's name. Installation is fairly easy which is good because I've had to reinstall it 6 times in a moths
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .HI Dharlji, if you continue to run into these issues, please feel free to reach out to our support team! We'll be glad to help you with whatever is going on. We can be reached at 1-844-302-2943 or [email protected].
Rated 3 out of 5 stars
Maybe it will work for you......
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it would have worked if I could have ever joined it to my Alexa, for me personally, this never worked.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hello Shell! We are sorry to hear that you have not been able to connect our Smart Plug to Alexa. Here is a helpful link with the steps on connecting Alexa to our devices cyncsupport.gelighting.com/s/article/alexa. If these steps don't resolve this issue please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. We will gladly assist you! – Cync Support Team