Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get Cync to follow a daily schedule without my interaction. I could turn the switches off or on from my phone, but that is pretty simple. Save your money
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that your Cync experience has been short of ideal. Please allow us to rectify any issues you may be having. Feel free to contact us at 1-844-302-2943. -Cync Support
Rated 3 out of 5 stars
Okay for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working okay before, stopped working, and I have not reconnected it yet. The build quality is good and feels premium
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Let us know if you need any help getting it reconnected Waleed. You can contact us directly at 1-844-302-2943. -C by GE Support
Rated 3 out of 5 stars
On again, off again...off again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always thought GE produced some really great things. But one of the two plugs I purchased had to be returned after it refused to work.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Hoserbob1, we're very sorry to hear that. If you ever need anything please give us a call at (844) 302-2943. Thank you for the feedback.
Rated 3 out of 5 stars
Great for google smart home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google integration is the best part; works well with my google home bundle
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for choosing Cync! We are grateful you chose to share this positive review. -Cync Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
notheing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Sorry I"m not going to write your ads for you.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your positive experience with Cync Outdoor Plugs! We are glad to hear that you are satisfied. -Cync Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Doesn't connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get it to connect to my wifi. All others have worked
No, I would not recommend this to a friend Rated 3 out of 5 stars
Works
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works! The GE smart plug wasnt as intuitive as my Kasa plug though works as intended.
I would recommend this to a friendBrand response from Cync Support Team
Posted .We appreciate any feedback for improvements. Glad you were able to get them working for your setup. Thank you for taking the time to share this. -Cync Support Team
Rated 3 out of 5 stars
Next
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t a fan due the the “c by ge” lightbulbs not syncing and me switching my entire smart home brand :(
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Court, sorry to hear you had an issue getting this device synced up. If you are still having any issues with it please reach out to us directly at 1-844-302-2943. We will get you up and running! -C by GE Support
- Cons mentioned:Alexa compatibility
Rated 1 out of 5 stars
Doesn't stay connected to Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect with Alexa. It connected on the first try and then lost the connection immediately after and would never connect again. Read other reviews saying the same thing and wish I'd read them before buying.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience; this is definitely not the performance of our app or products. Please reach out to our Support Team so we can get to the bottom of the issue and get these devices and your app working properly. You can reach our support team at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 3 out of 5 stars
Not 100% reliable
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if I would recommend this product. Sometimes it works, and sometimes it doesn’t.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback JuanCarlos! Feel free to contact us directly at 1-844-302-2943 or help@cbyge.com if you need any assistance. -C by GE Support
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Very simple wifi and Alexa setup!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and very easy setup on wifi and Alexa.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for your positive review! We are thrilled to hear that your Cync Indoor Plug setup experience was seamless and easily integrated with Alexa. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Horrible product can not contact C by GE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has too the absolute worst Product that I’ve ever bought I hate it so much I’m sick and tired of saying hey Google lights on and all I get in return Can not contact c by ge Tech support called me a complainer Warning do not buy
No, I would not recommend this to a friend Rated 3 out of 5 stars
Not apple friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not make it work with my iphone. So not sure if it's an issue with the ios or the plug.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, Lito. We're sorry to hear the set up didn't go smoothly and would love to assist. Please contact us at 1-844-302-2943 so we can resolve this for you. - C by GE Support
Rated 3 out of 5 stars
Good but other options are better
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started off good but issues with app transition plagued the product.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We welcome all feedback! Your feedback allows us to make improvements to the app and we are always trying to do so. As a reminder all feedback, reviews, and suggestions are shared to our development team. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Ge plug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst ever. Waste of money. Device does not stay connected to alexa. Wish i saved package so i could return. Extremely frustated with product. Instead of making my life easier I waste time trying to get this to work
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is certainly not the experience we wish for our customers.
If your devices are not maintaining a reliable connection to Alexa, we recommend disabling the ‘Cync Skill’ and enabling it again in the Alexa app. A member of our team would be glad to assist. Please consider reaching out to us at 1-844-302-2943. -Cync Support Team
Rated 3 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after while. Not what I expected. Look for another brand.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Sandy, we would love to know what is not working on your app, and get any issues resolved. Please consider reaching out to our support team at 1-844-302-2943 for assistance. -Cync Support Team
Rated 2 out of 5 stars
It did not provide stable current
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it connected to devices and the electronic devices kept rebooting. I returned the items for I did not want my expensive stuff damaged
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that your Cync experience has been short of ideal. Please allow us to rectify any issues you may be having. Feel free to contact us at 1-844-302-2943. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Keep disconnecting, not convenient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so inconvenient. They keep disconnecting not only from the Google home, but even from their own app. I have had to reinstall or reset these plugs at least three times already.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for bringing this issue to our attention and sorry that it occurred. Sometimes signing out of the app under settings>my account and then force closing the app and then reopening the app can resolve this. Feel free to reach out to us if the issue persists at 1-844-302-2943. -C by GE Support
Rated 2 out of 5 stars
No bueno
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this smart plug but it didn't work properly it gets disconnected from wifi. I am not happy with it.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We deeply apologize for the inconvenience this has caused. Our Team would love the chance to get you up and running as expected. Please consider reaching out to us directly by calling 1-844-302-2943 to speak with a technician. -Cync Support
Rated 3 out of 5 stars
Smart plug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does work as a smart plug, just wish it was easier to identify.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Rob, thank you for the feedback. -C by GE Support