Customer Ratings & Reviews
- Model:
- 93103491
- SKU:
- 6331745
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
Not used yet
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t use yet Not sure if works for me. Try it I don’t know how to set it up
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .If you are having trouble setting up the plug please reach out to Support at 844-30C-BYGE (844-302-2943) or by email at [email protected] We will get you up and running.
Plug
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay not the best, gotta be about 40 ft from router
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback! If you need any assistance with your plug feel free to contact us at 1-844-302-2943. -Cync Support Team
Good but not for iPhone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great with android but are very patchy with iPhone
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for this feedback! I will have our development team have a look at any trends. -C by GE Support
indoor plugs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Alexis and it was not clear on how to add this to the app. I am sure it is good once you add but I could not.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear you were having issues connecting your plug with Alexa. We have a helpful guide on getting this set up located here cyncsupport.gelighting.com/s/article/alexa. Feel free to contact us for assistance at 1-844-302-2943. -Cync Support
Doesn’t work well with others.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to have an issue working beside another smart plug of a different brand. If I separate them it works fine, but must be having some interference issue. Not pleased, since it looks like I may need to move them apart:
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is definitely not the expected behavior from this plug. If this issue persists we would like to look into this. Feel free to contact us at 1-844-302-2943. -Cync Support Team
- Cons mentioned:Connectivity
Doesn’t connect
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t connect. It’s a paperweight now in my closet
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This certainly does not align with the expected experience we have for our customers and for that we deeply apologize. In order to get this resolved, we need more information. Please connect with us by calling 1-844-302-2943. -Cync Support
Should've bought a TP Link plug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm one of the lucky few, that got a defective product out of the box. I'm glad it happened immediately instead of a few months from now when I can't return it. Had to download an app to register it, and once I'm through everything it says I have to factory reset cause it want connect. Do that go through the process again only for it to tell me to factory reset again.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would love the opportunity to understand what went wrong with your devices. This is not the experience that we expected, and we regret that you had a less-than-satisfactory experience with your indoor plug. Please contact us at 1-844-302-2943 for assistance. -Cync Support
Not easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still working to get this set up correctly Documentation is minimal
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Eugene, please feel free to contact our Customer Support team at 1-844-302-2943 or [email protected]. We'll gladly help getting any issues you're running into ironed out.
Not-so-smart plug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had endless trouble getting this smart plug to work. Returned the first one and eventually the second as well. After countless emails and communication with C by GE's tech support, we could never get these plugs working. I researched and did so much troubleshooting on my own in between the communication with them and never got anywhere worthwhile. I consider myself to be very tech-savvy and it blows my mind how frustrating this was. Especially considering how something with GE's name on it would ever be this much trouble. I have no plans to purchase their Smart home products after that experience. I would not recommend this product.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Reedviews, I'm sorry to hear about your experience, not only with the product, but the support you received. We would really like to help you get your smart plug working, please feel free to contact our Customer Support team at 1-844-302-2943 or via email at [email protected].
Bluetooth not Wi-Fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to use with Bluetooth rather than Wi-Fi. Bluetooth use too much power with my devices.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .John, thank you for considering Cync. The Cync Smart Indoor Plug only requires Bluetooth for setup and Wi-Fi can be used to control it. If you have any questions, feel free to contact us at 1-844-302-2943. -Cync Support
It works, no hassle!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it works as advertised, it helps you to keep your c by ge lights sync and when you set it up with your google or alexa always stays synchronized as well you can setup routines like Christmas lights
I would recommend this to a friendBrand response from Cync Support
Posted .This is great to hear Zerch! We certainly appreciate you taking the time to share the positive Cync experience for others to consider. Thank you for your review! -Cync Support
- Cons mentioned:App
Simply Doesn't Work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible app! NEVER got to use it because the app couldn't even add it. Called support and they recommended me to get another one. Second one was the same. Waste of time!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Charles, we certainly regret that you had to endure these experiences with our product. The plug requires a 2.4ghz wifi network and a wpa2 security type to connect and maintain functionality. There are also other things like the internet security type such as wpa3 that can sometimes hinder connectivity depending on the router type. Hopefully that sheds on a little more light. -C by GE Support
- Cons mentioned:App
Dont. Even. Bother.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage! App is a joke - it never worked. I will be returning tomorrow.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Michelle- we are very sorry to hear this of your experience. A member from our Support Team would be more than happy to assist. In order to get this resolved we will need a bit more information. We can be reached by calling 1-844-302-2943. We look forward to speaking with you! -Cync Support
Higher cost for less features
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The relay in all 3 plugs I have only work half the time when connected to a fan. Not reliable on/off for scheduling a fan. Also does not show power consumption like the SmartThings plug does which works with a fan and is cheaper.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Douglas, we appreciate your feedback, and are sorry to hear your experience with the C by GE On/Off Smart Plug wasn't up to par. Please give us a call at 1-844-302-2943 for additional question concerns, or feedback you have about the product. Thanks!
Not automated
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this so that my Christmas lights can turn on automatically but they don’t. I’ve set the proper settings so that they turn on at sunset but I still have to do it manually.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this review. We are sorry that been able to set up a Schedule for your lights. Here is helpful link to walkthrough on creating Schedules cyncsupport.gelighting.com/s/article/scenes-and-schedules. If you would like assistance please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Okay for some, not for HomeKit or with app alone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be okay if you're using it with Alexa or Google, but it doesn't work well with HomeKit and I didn't like the C by GE app - plug kept disconnecting. Returned and picked up Philips Hue accessories.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry for the issues you ran into syncing your devices to Homekit Chad! Thanks for giving our devices a try at least. Thanks for the feedback as it allows us to make future improvements to our devices. -C by GE Support
- Cons mentioned:App
Outlet doesn't sink, more like stink
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would not sink to my Google. The app is just ok but obviously flawed. Good luck pairing it with anything.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Quit working at 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in January. Worked for 7 months, now it will not work at all. I deleated from Alexa and tried to discover again. Does not find it. Tried to set up manully. It is requing a hub. Waste of money.
No, I would not recommend this to a friendDoes not stay connected
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for a few months and I fight with it all the time. I had to set up the cync app to be able to pair this with my Alexa. Half the time when I tell alexa to turn off the lamp that is plugged into this, she tells me that it isn't responding so I have to go into the cync app and turn it off. I will probably end up replacing it.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is certainly not how our devices were designed, please ensure you are not logged onto multiple devices with the same login, that the app is up to date and that all firmware is on the latest version. In addition, we suggest power cycling your Amazon Alexa by unplugging the device, waiting one minute and plugging it back in. Should the issue persist, we would be glad to troubleshoot to resolve this issue. We strongly encourage you call our live Support Team at 1-844-302-2943. -Cync Support
E waste
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely unusable on android. You can't even set up a plug since the app won't find your network. But the funny thing is. The app is great on IOS. Finds the network no problem. But I don't feel like grabbing my iPad or iPhone whenever I need to do something with it, and you will. It will disconnect from your network routinely causing you to repeat this process all over again. Go by a plug by Wemo.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your feedback and will be happy to direct you for assistance. For questions or concerns about GE Lighting products (light bulbs, fixtures, etc.), visit www.gelighting.com or call 1-800-435-4448. Thank you! Joyce@GEA
