Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor App - causes hours of problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need to change the email address on the Cync account, it requires that you factory reset all of the devices and start from the beginning. Really? Reset 19 devices and start again? Also, each sign-in requires MFA or 2FA, which is not desirable for my light bulbs and plugs. It is not user-friendly and does not play well with other devices. I would suggest TP-Link KASA or a company with more depth than GE.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for taking the time to share your feedback with us. We appreciate the honest review and will be sharing your feedback with the appropriate departments. If you ever need additional assistance, please don't hesitate to call us at 1-844-302-2943. -Cync Support
Rated 5 out of 5 stars
Works Very Well and Just What I Need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. I use it to reset my front door Nest camera when I am away from home. It works very well as expected. I would recommend it to anyone.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to review the Cync Indoor Smart Plug. We are thrilled to hear installation was seamless. -Cync Support
Rated 1 out of 5 stars
Give us back access to knowledgeable local stores!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a bluetooth controlled outlet I could use without giving the vendor open access to to my WiFi. After spending an hour on the phone (no access to the local store, of course), I purchased 4 of these, drove to the store picked them up, spent an hour trying to make them work, spent another hour on hold (no local access again) and was finally told that these outlets require full WiFi access to work. Now to return them...
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this feedback on your experience. We are sorry that you have had this less than ideal experience. Should you give us a second chance we would love the opportunity to assist you. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Disappointed - Didn't work for my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this for two reasons - 1) I found it very hard to connect to Alexa, it needs to have intermediary apps installed. 2) Its range is less than others I used. It failed for my use which was a distance from the Wi-Fi extender. Both the Alexa and another brand worked where this one was not able too reliably pick up the signal. I thought the GE brand would be a good product but this is not.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for bringing this feedback to our attention. We are sorry that our products did not meet your expectations. Here is a link to a walkthrough on setting up your Cync Smart Plug cyncsupport.gelighting.com/s/article/alexa. If you are still experiencing this issue, please contact us at 1-844-302-2943 and we will gladly walk you through and get your devices back in order! - Cync Support Team
- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but its very slow and it wouldn’t stay connected.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that you had connection issues with your Cync Indoor Plug. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your convenience. -Cync Support
Rated 1 out of 5 stars
GE made poo-poo all over my house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE made poo-poo all over my house. Please come clean it up. You messed with your poo-poo server and nothing works now. Turning my lights on or off shouldn't be done by your poo-poo server. That's just ridiculous technology. Even the clapper worked without somebody else's poo-poo internet server. That was 1986 technology. You are way behind the times with your poo-poo.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that your experience was anything short of enjoyable. Our team would like the opportunity to speak with you directly to get things sorted out. We need a bit more information, as each individual situation is unique. We strongly encourage that you reach out to our live Support Team directly at 1-844-302-2943. -Cync Support Team
- Cons mentioned:App
Rated 1 out of 5 stars
Invest in something better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C by GE is a terrible app. The plug works for a few months then needs to be reset.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thank you for leaving us this feedback. We are sorry to hear that you have had such a less than ideal experience with our Cync App. We would love the opportunity to assist you. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 5 out of 5 stars
Works Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great abs was veey easy to setup! Replaced another brand with these and hoping they come out with new products soon!
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled you had a positive experience getting your devices set up! We have recently released a new line of dynamic light strips and have more plans to release new devices in the future! Thank you for choosing Cync. -Cync Support
- Cons mentioned:Setup
Rated 1 out of 5 stars
GE plugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up compared to Amazon brand. Once set up, quit connecting and haven’t worked since.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943
Rated 2 out of 5 stars
It’s hit or miss why do they work or not in the en
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s hit or miss why do they work or not in the end I ended up using them as power off switches for the wall
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are upset to hear that your experience thus far has been less than satisfactory. In order to resolve this issue we need to know a bit more about the surrounding circumstances. Please call our Team at 1-844-302-2943 to speak with a Technician. For the time being, ensure your Cync App is up to date and the plug itself is on the latest firmware version. -Cync Support Team
- Cons mentioned:Size
Rated 1 out of 5 stars
Buy a different one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good the native app doesn’t even recognize its own plug. Will be returning. And its huge.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for any issues getting your plug setup. Please consider reaching out to us directly at 1-844-302-2943 or help@cbyge.com. We will get you up and running. -C by GE Support
Rated 2 out of 5 stars
Smart plug
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use, Alexa could never detect this device could have been defective so ended up returning it
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are regretful to hear that you were unable to link your Smart Plug to Alexa. We appreciate you bringing this experience to our attention. Should you exchange the device for another we recommend following the following steps. To enable your devices for Alexa you will need to enable the Cync skill under skills and games in the Alexa app, and then sign into your Cync account. After this you can sync devices or give the command "Alexa sync my devices". We would be more than happy to speak with you over the phone to assist, as well! To reach us directly, please call 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
so sad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't connect to Alexa app, contact customer support and they said only work on 48 continental states, not work in US territories. so dot sell it , make no sence, for me is a fail.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Rody, we deeply apologize that you were not able to connect to the Cync or Alexa app. Cync devices are only compatible within the US and Canada. Thank you for at least giving our devices a try! -Cync Support
Rated 1 out of 5 stars
Do not buy if you need the schedule to work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart Plug setup worked fine. I assigned a schedule to power on during the day and off at night. The plug has been randomly powering off in the middle of the schedule. It is plugged into a functional battery backup and has a line of site to the wireless ap. Don't buy this if you need the schedule to work.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This certainly does not align with the intended functionality of our application and devices. A technician would be more than glad to assist and can be reached by calling 1-844-302-2943. -Cync Support
Rated 2 out of 5 stars
Ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Little more complicated than the Amazon brand but an overall good replacement
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear you had some complications with your Cync plug. If you ever need assistance, please don't hesitate to reach out to us directly at 1-844-302-2943. -Cync Support
- Cons mentioned:Size
Rated 1 out of 5 stars
timer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works but is bulky or big app crash all time can not be program that easy
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey djlandscape, we would love to know more about what seems to be going on with the app as well as provide assistance with any issues you experienced. Feel free to contact us directly at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 4 out of 5 stars
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is good, but a little difficult to pair with Alexa.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for the feedback, Kristina. We are sorry to hear about your trouble setting up your smart plug with Alexa. If you are still experiencing this issue, we would love an opportunity to help. Feel free to reach out to us at 1-844-302-2943 so we can assist in getting your voice assistant working with your product! - Cync Support
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the flexibility of being able to turn on and off lights right from my phone! Connects super fast
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for allowing us to be a part of your smart home setup and venture. We hope you are finding enjoyment in the benefits of smart home lighting. Thank you for your review! -Cync Support Team
Rated 2 out of 5 stars
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pain to program and have to keep re programing. Different mfgs are much easier to use
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Having to reprogram your Smart Plug serveral times is frustrating and we are sorry that you have had this experience. We would love the opportunity to assist you with this and get you back up and running. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 2 out of 5 stars
Couldn't connect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if these don't work with Google phones but I could not get this to connect
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Our products are compatible with google phones. Please email [email protected] or call us at 1-844-302-2943 for further assistance.