Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible syncing
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible...borderline worthless. Would not sync. Returned after a few weeks.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry that you had issues with the smart plug, please don't hesitate on contacting our support team at 1-844-302-2943 or email us at [email protected] we'll get you up and running in no time!
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Won’t connect. Still can’t use. Very disappointing purchase.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943
Rated 1 out of 5 stars
Doesnt work when youre not home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though i would be able to use this through the app while not home but it doesnt work. When i get out of my wifi zone it doesn’t communicate to the plug anymore.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear you had this less-than-ideal experience with our Cync Indoor Plug. If you could please contact us at 1-844-302-2943, we will be more than happy to get your Cync Indoor Plug working correctly. -Cync Support
Rated 2 out of 5 stars
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working properly with google.. GE recommended to purchase in order to add more than 5 lights.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Eddy, sorry to hear you are having issues with your smart plug. Please contact us directly at 1-844-302-2943 so we can get you up and running. -C by GE Support
Rated 5 out of 5 stars
Connects great to my alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I tell my Alexa do something involved with that outlet it works every time
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your feedback! We are happy to hear that you have had such a great experience using our indoor plug! We hope to continue to provide you with products that meet and exceed your expectations! - Cync Support
Rated 5 out of 5 stars
They’re pretty good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve been using it for our Christmas Lights and so far has been working great!
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Lizbeth! We are thrilled to hear about your positive experience with our Indoor Smart Plug. Thank you for choosing Cync to power your Christmas lights. Happy Holidays! -Cync Support
Rated 2 out of 5 stars
No lo recomiendo
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nunca pude conectar el dispositivo con el teléfono
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Esto puede ser comprensiblemente frustrante, y ciertamente lamentamos que haya tenido que pasar por esta experiencia. Si aún no lo ha hecho, le rogamos que intente restablecer la configuración de fábrica de sus dispositivos siguiendo los pasos de nuestra guía de restablecimiento de fábrica que se encuentra aquí cyncsupport.gelighting.com/s/article/factory-reset-your-device. No dude en comunicarse con nosotros al 1-844-302-2943 para obtener más ayuda. -Equipo de soporte de Cync
Rated 2 out of 5 stars
pass on this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alexa would not ever connect. Very bad app connection issues.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We are sorry that you have not been able to connect our devices to your Alexa Smart Home ecosystem. Here is a link with steps on setting up our devices to Alexa cyncsupport.gelighting.com/s/article/alexa. If the steps in that link have not resolved your issue please feel free to contact us and we will help get you up and running. Please reach out to us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Buy another brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This plug works sporadically with Alex. Usually I have to manually turn it on thru the app. Never had a problem with other smart plug manufacturers.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Mick, this is certainly not the expected behavior for the Cync Indoor Plug. We apologize for any frustration. Please consider contacting us at 1-844-302-2943 for assistance with your Alexa integration. For information, feel free to visit our website at cyncsupport.gelighting.com/s/article/alexa. Should you choose to discontinue business with us, we would like to thank you for your consideration and hope that we can earn your trust back in the future. -Cync Support
Rated 5 out of 5 stars
Lights are perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best way to control your moods is to control the lighting.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experience! We are happy to hear that our products have enhanced the mood of your home. We hope to be able to continue to provide you with satisfying experiences moving forward! - Cync Support
Rated 5 out of 5 stars
Perfect!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work amazingly! No issues with plug or app! Get ya some
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for the kind words, James! We are happy to hear you had a great experience with our Smart Plugs! We hope that moving forward we will be able to continue providing you with excellent products and services! - Cync Support
Rated 1 out of 5 stars
Timer requires subscription
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was misrepresented by BestBuy staff Requested a simple timer to turn on and off a lamp Product requires a $15.00 month subscription to work that was never mentioned by staff
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Jim- we deeply apologize for the experience that you have had. Unfortunately, at this time the Cync Indoor Smart Plug does not have a timer function. However, we have received this feedback and have continued to share it with our Development Team. The more we document this request the closer we are to seeing it come to fruition! Thank you for sharing your thoughts. Regarding the subscription fee to use the app, the Cync Application is entirely free of charge. We are concerned that you may have downloaded a scam application in the app store. Please consider reaching out to our team directly to assist at 1-844-302-2943. The Cync App should be a black square with a white 'C' in the center, surrounded by a white starburst effect. -Cync Support
Rated 5 out of 5 stars
Eow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drgyggfgghgvggfdfffgggfgffddd just wow anaxing profivyt
I would recommend this to a friendRated 5 out of 5 stars
Smart
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart plug that is quite affordable and cool to use.
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that you are enjoying your Cync Smart Plug! Thank you for taking the time to leave a positive review. -Cync Support
Rated 1 out of 5 stars
GE - Cync Smart On/Off Indoor Plug, Works with Ale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me, this didn't work out and I waited a few days to long and missed my return window.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Angel, thank you for considering Cync. We're sorry that hear that your Cync Indoor Smart Plug did not meet your expectations. If you would like any assistance, please feel free to reach out to us at 1-844-302-2943. We would be glad to address any questions or concerns to improve your experience. -Cync Support
Rated 1 out of 5 stars
Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one of these about a year ago, and until recently it had worked great. When I bought the new one, it told me I needed a hub to connect (it says on the box "No hub required"). I decided to return the 2nd one and look for a better option.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest review! It helps us to make future improvements. If there is anything we might be able to look into or resolve for you don't hesitate to contact us directly at 1-844-302-2943. - C by GE Support
Rated 1 out of 5 stars
Piece of Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t work properly with google home integration. Stay away from GE. I have used geeni in the past and never had any issues with them.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that your devices are not pairing with google home. We have a guide on getting this set back up here cyncsupport.gelighting.com/google and we can also be contacted at 1-844-302-2943 for immediate assistance. -Cync Support Team
Rated 1 out of 5 stars
Connection problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble connecting with echo. Always needs to reset and reconnect with echo which is very troublesome because it takes so long to connect. Seems like it is not compatible with echo even though it says so.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Alvin, we regret any inconveniences caused by the plugs connection to Alexa. This is not typical behavior that it should be doing. Please contact us if this issue persists at 1-844-302-2943. - C by GE Support
Rated 1 out of 5 stars
Needs better app and Alexa integration
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale so really wanted to like it, but the integration with the app and with Alexa was lacking, so had to return it. It's a shame because the hardware seems solid.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We would love to know what was lacking in your Alexa integration for future improvement. Feel free to contact us at 1-844-302-2943. Thank you for at least giving our devices a try. -Cync Support Team
Rated 1 out of 5 stars
Terrible device. Do Not Purchase!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This decide is the worst. I purchase it with a gift certificate i had from Best Buy. It literally stopped working exactly 8 days after I got it. Garbage... Do not purchase!! Again, this is a terrible device.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Steven, we'd be more than happy to help you troubleshoot your device! Please reach out to us at 1-844-302-2943 or email us at [email protected]. We'll get to the bottom of what's going on.