Customer Ratings & Reviews
- Model:
- 93103491
- |
- SKU:
- 6331745
Customer reviews
Rating 4.4 out of 5 stars with 933 reviews
(933 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the Cync Indoor Smart Plug's ease of use, compatibility with Google Home, and its affordability. Many appreciate the voice control features and reliable performance, although some users found the setup process and app somewhat challenging. The smart plug's size was also noted as a potential drawback by a few customers. While some experienced connectivity issues, the overall feedback suggests a positive user experience for most.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Doesnt work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It supposed to be connected with alexa already but for some reason is not working, will be returning it
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We regret hearing this and would love to get to the bottom of why the Cync app and your plug are not working. Please consider contacting us to make this right. Our support team can be reached at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
This smart plug is NOT easy to use or set up.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use or set up. Wanted to use it as a timer, not intuitive and not easy to do. Contacted customer service and they were not able to help. Decided to return this product.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Abby, we're sorry that you experienced issues with our smart plug. We want to assist more with this issue. I understand that you have spoken with our support team and I recommend you contact us. Please feel free to reach our support team at 1-844-302-2943 or email us at [email protected] we'll get you up and running.
Rated 1 out of 5 stars
Very worse product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That Wi-Fi plug is worse can’t connect to Wi-Fi can’t connect to google app
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work with Google mini
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Google mini. Works for the first few times when restarted and then unresponsive
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, Ajay. Thank you for taking the time to leave your feedback. This is not typical behavior for our devices and we welcome you to reach out directly to troubleshoot, further. Please email help@cbyge.com or call us at 1-844-302-2943. - C by GE Support
Rated 1 out of 5 stars
Smart plug not smart at all
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.smart plug Not smart at all. So bad I stopped using it
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for bringing your experience to our attention. Our team extends our deepest apologies that you have been anything short of satisfied with our Indoor Smart Plug. A technician from our team would like the opportunity to assist in getting the device up and running as intended. We. strongly encourage reaching out to us directly by calling 1-844-302-2943. -Cync Support
Rated 1 out of 5 stars
Doesn’t work consistently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly stops working. Also have to close out of app every time to sometimes make it work.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hi Mannne - Sorry to hear about the trouble you are having with our smart plug. We do ask that you keep the firmware on your smart devices up-to-date for the best experience. You can check this by opening the Cync app, going to Settings and then selecting Firmware Updates. The app will either prompt you to update firmware or will tell you your devices are up-to-date. If your devices are up-to-date and still do not connect properly, please give us a call at 1-844-302-2943 so we can assist. -Cync Support Team
Rated 1 out of 5 stars
Couldnt get product to work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried for such a long time to get this connect to our dot. It was not user friendly
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Glad to hear you were eventually able to get your plug set up. Sorry for any hiccups you faced along the way. If you are still in need of assistance please contact us at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Misleading claims on box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box says "No additional hub required". This is not true, you need a device called "C-Reach"
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hello Nicolas, thank you for providing us this feedback. We would love the opportunity to assist you and answer any questions you may have. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Waste of monry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on dec31 and it stopped working feb 13. Don’t waste your money and only can return within 2 weeks.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 1 out of 5 stars
Issues with connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the product but could not get it to connect to my google assistant.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback.
I am sorry about the issues you have ran into when trying to link your Google Home and C by GE devices. Please reach out to the support team at 1-844-302-2943 and we will be more than happy to get you up and running.
Rated 1 out of 5 stars
HUB IS REQUIRED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No hub required is WRONG. Fix the description best buy!
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are very sorry to hear that your experience has been indicative of one out of five stars. The Cync Indoor Smart Plug requires no hub and is compatible with integration to both Amazon and Google voice assistants. A member of our team would like the chance to speak with you directly to get your devices up and running as intended. Please reach out to us directly by calling 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Kept falling off of wifi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Caused functional issues with controlling lights in a room, returned units may work better with google than alexa.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work very well....constantly have to unplug and reset the device. Not worth it
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there we are sorry you are having issues with your plug. If you could reach out to us at 844-302-2943 we would love to get it fixed for you.
Rated 1 out of 5 stars
Horrible item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE Never works! Wouldn't take it if it were for free!
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We are sorry to hear that you have had such a less than ideal experience with our Indoor Smart Plug. We would love the opportunity to assist you, please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 1 out of 5 stars
Would not connect to my phone app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This wouldn't even connect to my Android phone, so I had to return it.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sad to hear you were not able to connect your smart plug. If you need additional assistance, please contact us at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Plug
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found it a little harder to connect vs the amazon alexa plug
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .That's unfortunate that the set up process did not go smoothly. If you are still experiencing any issues, please do not hesitate to reach out via email at help@cbyge.com - C by GE Support
Rated 1 out of 5 stars
Not good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These products do not work as described. They are a pain to set up.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Nate, please feel free to reach our support team we'll be more than happy to assist.
Contact us at 1-844-302-2943 or through email at [email protected].
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it! Very poor quality! Waste of time!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we're sorry that you're having issues with our smart plug. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we'll get you up and running!
Rated 1 out of 5 stars
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to get this to work, it won’t. Will be returning.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Doesnt stay connected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get it to stay connected to the network after a day or so.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that you are experiencing this issue with your Cync plug. A member of our team would love to get in touch with you to identify and resolve the issue and can be reached by calling 1-844-302-2943. Please consider contacting us for assistance. In the interim, feel free to visit our FAQ: cyncsupport.gelighting.com/s/article/plugs-faq/. -Cync Support