Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 142 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are satisfied with the Cync Outdoor Smart Plug's ease of use and voice control features, finding setup simple and integration with smart home systems like Alexa and Google Home seamless. Many appreciate its weather resistance, enabling reliable operation in various conditions. However, some users experienced connectivity issues, requiring occasional reconnection to the network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 142 reviews
  • Rated 1 out of 5 stars

    Not good

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t stay connected to WiFi even in the house near the roiter

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello - Thank you for your review. We regret hearing you had a less than ideal experience with our Cync Outdoor Smart Plug. We would love the opportunity to find the underlying cause of why your devices and app are not maintaining a reliable connection. We recommend reaching out to us at 1-844-302-2943 so we can assist. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    A must for a smart home

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well once I got it to connect to my wifi. I like how you can set different settings for each outlet.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing your positive experience with your Cync Outdoor Plugs! We are glad to hear that individually controlling the outlets on the plug has been helpful for you. As a valued customer, we hope you continue to enjoy the benefits of smart home lighting. -Cync Support

  • Rated 1 out of 5 stars

    Don buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good. The app doesn't exist anymore. Not a smart plug. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Enrigue - Thank you for your review. The Cync app is available for download on the Google Play Store for Android devices and the Apple App Store for iOS devices. If you need assistance with locating the Cync app to control your Cync Outdoor Smart Plug, please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

  • Rated 5 out of 5 stars

    Smart plug

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well just as advertised. Can sync to my phone and set timer for lights

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Andrea, thank you for taking time out of your day to leave a positive review! We are quite glad to hear that you are enjoying the convenience of your Cync Smart Outdoor Plugs. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outdoor plug

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup/ Love that you can control each side independently.-(or together)

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to review our Cync Outdoor Plug! We are happy to hear that you had a seamless setup experience. We hope you continue to enjoy the convenience of smart home lighting. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning the product after it failed to update multiple times once plugged. Product would disconnect and connect multiple times from my phone

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We would like to speak with you directly in regards to the negative experience that you have had. Please consider reaching out to our team directly so that we can diagnose and resolve the issue. An agent can be reached at 1-844-302-2943. We deeply apologize and look forward to the chance to getting you up and running as intended. -Cync Support

  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to use but quit after one Christmas season outside.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello LeaD, we regret that you had this experience with any of our products! We would love an opportunity to look into this. Please consider contacting our support team at 1-844-302-2943 to look into this further. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Dont buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing wont stay connected to the google home app so you lose the ability to turn it on and off without reseting. I bought 2 and they both do the same thing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Do not buy! Nothing but frustration!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t buy this Smart Plug because it constantly loses connection with the app. I have had nothing but issues since I purchased this for our Christmas lights. I have had to contact support three times. Not worth the frustration!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Plug

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works ok but it doesnt stay connected to the home network very well

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good plug

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good smart plug to turn on your outdoor lights. The only problem is getting the lights to turn on at a designated time

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to post your review, Jay! We are happy to know that your products have given you a great experience, and we hope to be able to continue this trend moving forward. - Cync Support

  • Rated 1 out of 5 stars

    Don't like the APP.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucked couldn't get it you work but it's the seconded G.E. item I couldn't CYNC using their app. Could be the operator but why make it so hard I did check out YOUTUBE fixes which none worked. Crazy ones like turn on airplane mode walk away from your house x number of feet anyway NO

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We would love the opportunity to get to the bottom of why your plug is not able to establish a connection. This is definitely not expected, and we certainly regret any inconveniences that this has caused. Please consider contacting our support team at 1-844-302-2943. -Cync Support Team

  • Rated 1 out of 5 stars

    Horrible GE Cync app

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plugs are great, the app is absolutely horrible and needs a complete different interface created.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello - Thank you for taking the time to leave us this review and sharing your experience with our Cync Indoor Smart Plug. We are always looking out for the needs of our users and are grateful for feedback such as this to get a sense of what we can improve on. Please consider reaching out to us at 1-844-302-2943 to share your thoughts on the improvements you would like to see with the Cync app. -Cync Support

  • Rated 4 out of 5 stars

    Nice!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but was a little more confusing to setup than other wifi products

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for leaving us your feedback, Brad! We are thrilled to hear that you enjoy using our product. If you are still experiencing issues setting up your devices, we would be happy to assist. Feel free to contact us at 1-844-302-2943 so that we can help you find a solution. - Cync Support

  • Rated 5 out of 5 stars

    cool

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product to have, convenient to use and not pricey.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are so glad to hear that our Cync Outdoor Plug has provided convenience for you at a reasonable price. Thank you for taking time out of your day to leave a review! -Cync Support

  • Rated 1 out of 5 stars

    didn't want to sign up for apps. returned it

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm sure it works. i didn't want to get into signing up for apps. returned it.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for considering Cync. The Cync Outdoor Plug can be set up in the Cync app, the Alexa app, and/or the Google Home app to take advantage of smart features like Out-of-Home Control and Routines. If you would prefer a device without smart capabilities, you may be interested in a traditional outdoor plug instead. Please feel free to contact us directly at 1-844-302-2943 for any questions or assistance. -Cync Support

  • Rated 1 out of 5 stars

    Intermittent connection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keep losing the connection, the Wi-Fi was only 15 feet away.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Title

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this product it was easy to hook up and has made running my ac units easier.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing your experience! We are happy to hear that you are enjoying our outdoor plug. We hope to continue providing you with more satisfying experiences in the future! - Cync Support

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    A Little Complicated

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I figured out to sync with my Echo Dot it has worked like a charm.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Plug

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of an outdoor waterproof plug and found this GE-Cync plug. It is well made and works well. I would give it a better star rating if the software was better. It was very "Glitchy" to get it to set up and I can only control the plug sporadically from my phone, and it is offline with Google most of the time.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We would like to speak with you directly in regards to the negative experience that you have had. Please consider reaching out to our team directly so that we can diagnose and resolve the issue. An agent can be reached at 1-844-302-2943. We deeply apologize and look forward to the chance to getting you up and running as intended. -Cync Support

Sponsored