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Customer Ratings & Reviews

$699.99
Save $245
Comp. Value: $944.99

Customer reviews

Rating 4.3 out of 5 stars with 1629 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,629 reviews
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    GE Profile 5.0 cu ft Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This high efficiency 5.0 cubic ft GE Profile Washer exceeds my expectations! I highly recommend to buy! It’s easy to use and washing time is less than what I expected while the results of washed clothes are outstanding and excellently clean and fresh! I personally enjoy all the available Smarter Wash Technology that includes Power Clean Gentle Care and Auto Select. I am enjoying the available options like the Deep Fill, Tangle Control and the choice for bulky wash. Superior options or choices for washing different clothing materials!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love our new set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received it yesterday 1/9/24 and I love it. We were so behind on laundry because we didn’t have a washer and dryer for a few weeks. I’ve been able to catch up in just one day because the large capacity is amazing. Easy to use and sleek design. It is a bit noisy like others have mentioned but for us it’s not a problem as we have a door on our laundry room. We are thrilled to have such a nice set.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this washer with the dryer that matches. Great price and love the grey color. It's a bit noisy but is in the back room so doesn't bother anyone. Washes perfectly and has great settings on it. Fit big loads and blankets which is a plus.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We’re thrilled to hear you’re happy with your washer, and appreciate its appearance, settings, capacity, etc. Regarding noise, we do expect the unit to make some sounds as it operates. You may want to make sure the washer is level to help cut down on any extra vibration that may be adding to the noise level. If it might be helpful, page 24 of the manual has more information on what sounds the unit may make; the manual is available on our GE Appliances website when you look up the model number and go to the product page. We’re confident the washer will serve your needs well for a long time to come! GE_Appliances

  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Love this big drum washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This top loading washer is exactly what I was looking for. I love being able to see my clothes getting washed so the see through top brings me so much joy! I also love the compartments for my detergents as it makes the was so much more efficient! Clothes come out clean and smelling good! The washer link is a huge plus as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Well built

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, may not have an agitator but I feel I prefer it without it cause the comforters and quilts fit, the amount of clothes you can wash is insane and the fact that it is effective even with big amount of clothes is insane

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate you sharing your experience and are delighted to hear how pleased you are with your lovely Profile washer. We're confident your washer will continue to serve you well for many years. GE_Appliances

  • Rated 4 out of 5 stars

    4.5 Stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went back and forth between 4 & 5 stars. I love this washer. The bin size is great for a family of 4 (or larger). As shown in the pictures, this is 2 queen size blankets. The cleaning power is remarkable! The only reason I am not giving it 5 stars is because it is loud. The first time I started it, I thought I broke it. Then after reading more reviews the loud cranking noises are from the "sensing" phase that determined the size of the load. Don't get me wrong, I still highly recommend this washer and I am happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    My New Washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my new washer. Had a huge drum so I can easily wash my comforters. Its efficient in clothes are cleaned wonderfully and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new machine! It’s so easy to operate. It levels itself nicely and run very quietly! Oh yeah, my clothes come out nice and clean too! Been running now for several months no issues at all. Like I said, “I love this machine”!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review and choosing us for your home! We have heard great things about this washer unit, and we are happy to hear that you are loving it! This unit is packed with some really great features and also can also be connected to the Smart HQ app which will only provide even more perks when using your unit! We hope it continues to be a convenience and joy to use for many years. GE_Appliances

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    I like it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took me awhile to get use to it because i like the old school way of washing machines and often dont like the thought of technology being used for everything but ive come to love this wash machine. The cyckes are easy. My clothes are clean and smell fresh. I like the app reminders as well

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    GE Profile 5 Cu Ft HEbSmart bTop Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose the Diamond Gray because it just looked great. This washer had no agitator sticking up in the middle & is HE. I am amazed at how much laundry it holds, twice as much as my previous washer. It took several loads to get used to the HE & size. So glad this is the washer I chose.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    GE Profile washing machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had the new GE Profile for a few days and while I was washing clothes I noticed that when the machine was charging gears, it is nosey.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and price is ok too. It’s kind of loud and shakes a lot if not much clothes are put in.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. As for the noise of the unit, we will pass this along to our engineers and design teams to use for any changes or improvements on future builds. So, we really appreciate you bringing that to our attention. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer, my giant king size comforter has plenty of room.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are glad to hear that you love your new washer unit and the big size capacity that it can handle! his unit is packed with some really great features and also can be connected to the Smart HQ app which will only provide even more perks when using your unit! We hope it continues to be a convenience and joy to use for many years. GE_Appliances

  • Rated 5 out of 5 stars

    Washer and dryer set is amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and dryer set. I decided to finally upgrade to a new one since I bought my old set used. It’s been the best decision. I would highly recommend this set. You can wash almost anything in it with the deep drums.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    New Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new washer. It is large enough to do my queen size bedspread so I no longer have to go to a laundry mat to do bedding. How convient!!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're so glad to hear you're enjoying your new washer and that it’s made washing your bedding at home so much easier! It's great when a machine offers both convenience and capacity. Lauren@GEAppliances GE_Appliances

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ABSOLUTELY a must buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been used to old style washers and was hesitant on upgrading to a smart washer, glad we did. It's not hard to use like I thought it might. Very pleased, especially with the color.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 4 out of 5 stars

    No blankets allowed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work great until you wash a large blanket. I used the highest spin cycle setting and the blanket was overly damp when the cycle was complete. Otherwise this washer is overall a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is really excellent. I like it because it is easy to use and the color is spectacular.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a deep and wide dish I can wash my blankets And there’s no problem at all I love it !!!!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're thrilled to learn that you love your new washer, and the large capacity that it offers! Make sure you download the SmartHQ app to take advantage of the smart features. GE_Appliances

  • Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PIECE OF JUNK! I decided to bless a random stranger, mom of five with my washer and dryer and bought me a new set. This new set, along with the technician Best Buy sent to repair it has failed me. Long story short, the washer NEVER drained so my kids and I had to remove all the clothes from a washer full of water and hand wring them out. The delivery people scratched up the dryer. The tech that came to fix the dryer caused me to have to file a claim. An ADT guy was there with me and my children when my entire eat in kitchen area, living room and kitchen was flooded. Brand new rugs, flooring, game system, cabinets and so much more DESTROYED!!! We literally had to use EVERY towel in our home to try to stop the water. And I am left with a washer that still has water, no towels and no way to wash clothes and was told I can’t get a loaner. The next date available for this unit is February 7, which I don’t want another piece of junk. My home is destroyed. I can’t wash clothes and have to buy ALL NEW TOWELS, RUGS, FLOORING, ETC. NOT A HAPPY TOTAL TECH MEMBER OF MANY YEARS!!!!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We know these issues must be very difficult to deal with, and we sincerely apologize for the trouble you’ve had. If you have an extended warranty with Best Buy, we recommend continuing to work with them to take advantage of the coverage you have. If they aren’t able to resolve your concerns, please reach out to us with a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly look into your situation further, if necessary. Going forward, we’ll do all we can to earn your trust in our brand again. -Sarah@GEAppliances GE_Appliances