Customer Ratings & Reviews
- Model:
- PTW600BPRDG
- SKU:
- 6472680
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter loves this washer...says it cut her laundry time in half
I would recommend this to a friendGE Products
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to operate! Excellent workmanship! Quality GE products!
I would recommend this to a friend- Cons mentioned:Agitator
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Load shift an then weight cause spin cycle to knock not just spin
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. For best results, load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. We recommend that you review the load type chart in the "Loading the Washer" section on pg. 18 of the Owner's Manual. Thank you for choosing GE Profile for your home. Kind regards. -Don@GEAppliances
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s nice. It is somewhat quieter than my last one
I would recommend this to a friendWasher
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my.washer. my saleman was great andnmy purchase was great
I would recommend this to a friendGe washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value good product very satisfied with our buy
I would recommend this to a friend- Cons mentioned:Reliability
Nothing but problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it about a year ago and nothing but problems.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your washer so we can further investigate. -Don@GEAppliances
Technology-driven washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having never actually purchased a washer, getting accustomed to the updated technology along with not having an agitator.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GE Appliance customer! We have heard great things about this washer, and hope you are enjoying it. If you have any questions in the future, or need anything else please feel free to reach out and let us know. Sincerely- Dianna@GEA
Does a great job so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Removes stain and like the quick wash option.
I would recommend this to a friendWash wash wash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a great match for me I love em super quite and hige
I would recommend this to a friend- Cons mentioned:Reliability
Washers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of these washers are made to last compared to washers of the past
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for sharing your perspective on this washer. We appreciate your feedback and understand your concern regarding the longevity of modern washing machines compared to older models. We continually strive to improve our product offerings and take customer feedback seriously. If you have any specific issues or concerns with your washer, please reach out to us on social media. We are here to assist you and ensure that you get the most out of your washing machine. Your feedback is valuable to us as we work towards providing appliances that meet both modern and traditional expectations. Thank you for choosing GE Appliances, and we hope to continue serving your needs in the future. -Kacie@GEAppliances
- Pros mentioned:Ease of use
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is a good product, easy to use and no problems, I'll wait and see how it serves me within a year
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase. We are so happy to hear you are pleased with your new washer. This is an excellent model and we hope that you enjoy it. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA
- Cons mentioned:Noise level
Noisy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy washer and the detergent and fabric softener dispenser is leaking sometimes
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. You may be using too much detergent if you notice that it's leaking. We recommend using less detergent if you have soft water, a smaller load or a lightly soiled load. Also, if you're not already using it, please switch to High Efficiency detergent such as Tide PODS™ and liquid detergents. We hope this information is helpful. Best wishes. -Don@GEA
Horrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item gave me problems twice in a month. The return process was an absolute disaster; and I have been waiting for nearly 3-4 weeks for my full refund. After going back and forth and best buy reps telling me they will call me back and they don’t, I had to dispute the amount through my best buy card. An absolute joke of a process all around and poor customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know any issue with your washer must have been concerning, especially as you had difficulty with the return process. If you’d like to share your feedback regarding that process with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you still had the washer, we would have been happy to assist with your concern. As you've returned it, your feedback regarding the washer will be shared with our team for review. Going forward, we’ll work to earn your trust in our brand again. -Sarah@GEAppliances
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sensing alarm keeps coming up.doesnt seem to do a good job washing clothes
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To improve the wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. We recommend you review the support article on the GE Appliances website titled: "Washer - Clothes Not Cleaning Well."
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So loud, sounds like a jet getting ready to take off.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with the sound level of your washer. We recommend checking that all 4 of the unit's legs are properly leveled. If needed, you can adjust the leveling legs by rotating the individual leg in the proper direction for up or down. You can find additional information in the article titled "Top Load Washer - Wet Clothes Concerns" on the GE Appliances website.
If the issue persists after troubleshooting, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
- Cons mentioned:Reliability
GE washer a dud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy washer broke down after 3 weeks. The whole operating system on top had to be replaced. It took 6 weeks to get the part and get it installed. GE did send me a 75 dollar check to go to the laundromat after a complained every day!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear that you had a problem with your washer after only 3 weeks of use. We understand the inconvenience that was caused by this issue. We're glad to hear that our certified technician was able to provide a resolution and you now have a functioning unit. Thank you for being part of the GE Profile family. Best regards. -Don@GEAppliances
Water level too low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this washer because we did not believe that the water level, even when selecting the Deep Fill option, was sufficient to wash the load. This was true for all sizes of loads, from small to full size. Example: for a large load I manually added 6 gallons to the wasber in order to have sufficient water to wash the load. Without the extra water some of the items were never submerged in water during the entire cycle. Note that this was necessary during both the wash and rinse cycles.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This washer is a high-efficiency washing machine with a system that requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal. Thanks for taking the time to share your feedback.
Unhappy with how well it cleans white sheets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unhappy with this washing machine. Not sure what the problem is, but a load of white sheets just don't seem to get clean and we've had to washing them again at times. We certainly have not been overloading it, but we have tried to lower the loads to only 6 or 7 sheets and it still doesn't perform well for us. I can't say that I've noticed this with clothes using a normal setting vs the sheet/towel setting so perhaps I'll try that type and see if it makes a difference.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Keep the lid closed during the wash cycle. When cleaning your sheets, we recommend changing your water temperature to warm or hot if you aren't already. Step 1: Select the right amount and type of detergent. Follow the manufacturer’s recommended amount for your load. Pre-treat stains if needed. If your washer has an infusor or precise-fill setting, you should use HE (High Efficiency) detergent. HE detergent is a low sudsing detergent. Contrary to other applications, suds in a washing machine can reduce cleaning performance.
Step 2: Loosely load the clothing into the washer basket around of the outside of the basket. Pouring and/or compacting the load can lead to poor cleaning performance and increase wrinkling and tangling. Do not wrap items around the agitator just place the sheets inside.
Step 3: Close the lid. Select the settings for your washer cycle. Several washers can select the correct amount of water. Clothing that floats in the water may not get the optimum turnover to clean properly. Keep the lid closed during the entire wash cycle. Note: You may want to add a couple towels to the load and use an Oxi additive along with your detergent to help sanitize and get them cleaner.
- Pros mentioned:Ease of use
Multiple features available
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving the sleekness of the washer, easy to hook up and use. Great features and multiple options for different washing needs and cycles
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking some time to share your views with us. We're quite happy to hear how much you are loving the design of this beautiful washer! It's great that you've been trying out all the different features. Hope you've found a favorite. Keep in touch! Mike@GEA