Customer Ratings & Reviews
- Model:
- PTW600BPRDG
- SKU:
- 6472680
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the 4.9 Cu. Ft. High Efficiency Smart Top Load Washer, particularly its cleaning performance, large capacity, and ease of use. The size of the machine is also a positive point for some users. However, some customers have concerns regarding the noise level, the absence of an agitator, and issues with balance during operation. There are also a few reports about reliability and the spin cycle.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Balance
DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer was bouncing vigorously during the spin and rinse cycle and it doesn’t extract all the water from clothes. Super disappointing!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .It is important to level your washer as it prevents the washer from excessive vibration when in use. When leveling a washer, make sure to level both front to back and side to side by adjusting the four leveling legs. Also note that the more the legs are extended, the shakier the washer will be during operation. -- Unbalanced loads can cause the washer to vibrate more. Pause the unit, open the door, and manually redistribute the load. To check the machine, run a rinse and spin cycle with no load. If the washer's level of vibration is normal, the unbalance was caused by the wash load. -- For ways to resolve the wet clothes concern, see the “Clothes too wet” troubleshooting section on page 28 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. Lauren@GEAppliances
Great too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also great features. Instalation was smooth, works great, love the matching color
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, thanks so much for taking the time to review your washer. We're happy to hear that you're loving it so far and know you'll enjoy it for a long time. Thanks for trusting the GE Appliances brand. - Don@GEA
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im in love with my washer. It’s been working great.
I would recommend this to a friendLove my purchase
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. Would recommend purchasing this item.
I would recommend this to a friendGreat Machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine, it does everything it is supposed to do.
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer no complaints the alerts are great when doimg other things in the house
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. Thanks for leaving a review – we’re so glad you’re loving the washer and the alerts have been useful for you! We’ll share your positive feedback with our team; we always like to know what our consumers think of our products, so your feedback is appreciated. We’re confident the washer will work great for you for a long time to come. Best wishes! -Sarah@GEA
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great customer service! Love Best Buy!
I would recommend this to a friendBrand response from GE Answers
Posted .Greetings - Thank you for your positive feedback! We're thrilled to hear that you love your washer and that you had a great experience with Best Buy's customer service. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your washer and happy laundering! -Kacie@GEAppliances
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with innovative features. I love it!!
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer had an issue with catching the water and had to be returned to be replaced and accessed by the company
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you had this experience. This is not what we would expect to hear and apologize for your inconvenience. We hope that you were able to get a good replacement. If you have any questions, please let us know. We are always happy to help! Joyce@GEA
So far, so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our washer broke at a particularly bad time, and we were lucky to find this one at such a good price.
I would recommend this to a friendThe washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer works as expected so far and its good design
I would recommend this to a friendWasher
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect in every way. Makes me want to wash clothes just because.
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ithe item is great and installation went well.Awesome
I would recommend this to a friendAwesome Washer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So futuristic, this machine even saves water usage!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for your feedback! We're delighted to hear that you find your washer to be awesome and futuristic. It's great to know that it's not only efficient but also environmentally conscious, saving water usage. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your high-tech laundry experience! -Kacie@GEAppliances
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine, quiet and efficient. Pleased with the item
I would recommend this to a friend- Cons mentioned:Balance
Do Not Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is terrible. I wish I had never purchased it. It gets off balance more than any washer I have ever owned and is the loudest I have ever heard.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry to hear that your washer has been louder than you expected and is going off balance frequently. This is not what we want for you and would love to help. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We've also made sure to pass your feedback along to our washer design team for future improvement. Let us know if you have comments or concerns about anything else. We are here for you! -Chris@GEA
Great product works very well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works very well. it is also very quite.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there – thank you for your kind words! We’re pleased to hear that you’re satisfied with our washer’s performance and that you’re enjoying its quiet operation. If you ever have any questions, please feel free to reach out anytime, as we’re happy to help. Have a wonderful day! Lauren@GEAppliances
washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little complicated but a nice washer.Nice size drum.
I would recommend this to a friend- Cons mentioned:Noise level
My appliance experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried purchasing this item in January was out dated to May Chose the LG after being told about it good points, the LG washer has click like sound as it change its point of rinses and washing speed from time to time have had it switched out was trying to check on GE as it would be delivery 5 days, before delivery, went unavailable with no future date, ended up with LG set, paid for a dryer kit delivery guys did not install. Still not quiet clear of what my total bill is
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you couldn't get our GE Washer. We can understand your disappointment and frustration and hope your new washer works well for you for many years. Please let us know if you need any new GE Appliances in the future, we'd love for you to be a part of our appliance family. If you have any questions, let us know. We are here to help! Joyce@GEA
Do not purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great washing machine. Had it less than 3 months and already had to call for repair. It does not do large loads at all well.. cannot balance larger loads in cycles.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about your experience with your washer and we're confident our service team will provide a resolution, and we recommend continuing to work with them directly.