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Customer Ratings & Reviews

Your price for this item is $979.99
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The comparable value price is $1,394.99

Customer reviews

Rating 4.4 out of 5 stars with 213 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are pleased with the large capacity, ease of use, and cleaning performance of this 5.3 Cu. Ft. Stackable Smart Front Load Washer. Many appreciate the quality and numerous features, finding it a great machine for everyday use. However, some customers noted that the washer can be a bit loud during the spin cycle. The UltraFresh vent system is also a highlight for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 213 reviews
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product got it delivered pretty quick I loved they removed my old washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent front loading Washing Machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is the best Washing Machine I have ever purchased. I Love the auto fill of laundry detergent.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - wow, we are honored to hear that this is the best washing machine you’ve ever purchased! The Adaptive SmartDispense is certainly an invaluable feature and we’re so glad to hear that you’re loving this feature. We will be happy to forward your positive feedback to our design team and want to thank you for choosing GEA Appliances. Please reach out anytime if there is anything we can assist with and have an excellent day! Lauren@GEA GE_Appliances

  • Rated 1 out of 5 stars

    Bad Product and Worse Customer Service

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this product!! We have only had it for eight months and it already broke down. Even worse, is the Best Buy customer service especially when paying extra for the protection plan. Do not buy the protection plan! It is worthless. They will only refer you to the manufacturer. Also, if your product breaks down on the weekend, you are totally out of luck and they won’t even schedule a service appointment. Best Buy customer service was awful and completely unhelpful. The customer service representative told me the truth and basically said that there’s nothing they can do and that’s their policy. If you need to buy an appliance, go to Home Depo or Lowes, which I should’ve stuck with. The Best Buy representative didn’t even know any steps to try to troubleshoot which I was easily able to find online although those did not help fix the issue.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We are sorry to hear that your experience hasn’t been the best and can understand your frustration. We recommend if you have an extended warranty with your retailer that you continue to work with them for a resolution as they will be best to handle this situation with your unit. GE_Appliances

  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works soo well. Washes like a dream. I love all the features. Only in its kind with the vent system.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for sharing! We're happy to hear the washer is working well, and it's a pleasure having you in the GEA family. All the best! -Sylvia@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Improved

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Improved from unit I had before. Mainly the venting of the unit so there is no musty order is big. Thank you

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there,

      We appreciate you taking the time to write about your washer. It's great to know that you're enjoying using the UltraFresh venting to keep your washer fresh. It's an amazing feature to have! Keep in touch with us and enjoy your amazing washer! Mike@GEA GE_Appliances

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    GE non responsive for 4 week old washer issue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the unit i received has a bad defect and makes a loud 'bang' noise when the spin cycle stops. It is getting louder in my experience, the machine won't last long like this. Not best buy's fault. I do wish there was something that could be done as the washer is 4 weeks old, but GE is being non responsive.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thank you for reaching out to us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience you’ve experienced throughout this process. We highly recommend calling 1-800-432-2737 for assistance, as well as reaching out to us on social media. We’ll be happy to investigate this situation further, and we look forward to hearing from you. All the best – Matthew@GEA GE_Appliances

  • Rated 5 out of 5 stars

    GE profile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine. Working is perfect but the value Best Buy very expensive compare with new

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thanks so much for taking the time to share your review. We are so pleased to hear your washer is working well and you are pleased with the pricing Best Buy has to offer. If you have any questions in the future, please let us know. We are happy to help! Joyce@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has some nice features! Clean clothes is the goal and it meets the mark!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - You're absolutely right! Clean clothes are always the goal, and we're glad that you're enjoying all of the great features that your new GE Profile washer offers. Thanks for being apart of the GEA family. Take Care! - Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great. Everything is simple to use and we are very pleased with this product.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi there - We're glad to hear that you are very pleased with your GE Profile washer. We strive to make sure our products are user friendly. Thanks for choosing GE Appliances and have a wonderful day! - Don@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed works great we are very happy with our purchase

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - We appreciate your purchase and so glad you are pleased with your new dryer. This is a great unit and we're confident that you will have many years of service from it. Welcome to our GE Family. If you have any questions in the future, please let us know. We are here to help! - Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Would recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been great. Would recommend this washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is full of surprises. . .pleasant ones. Like the dispenser drawer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    YouTube the washer first

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not familiar with washers so pretty much the salesman had a win over me already. Told me the washer was for big loads and come to find out 2 years later it was not. In less than 2 years it gave out, I didn’t purchase the insurance thinking it was gonna last awhile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine so much! Quiet and works wonders on your clothes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great front load washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that I can fill the detergent section up and won’t have to refill for awhile.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hey there, and thanks for sharing your thoughts on our washer! We’re so glad you appreciate the convenience of our Adaptive SmartDispense feature and how much detergent it can hold. Your feedback will be shared with our team, as we always want to know what our consumers like about our products. Enjoy your washer! -Sarah@GEA GE_Appliances

  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size but does not true dry on the 1-step wash and dry.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We appreciate your comments on this washer. If you have any questions, feel free to message us via social media. Thank you and have a great day! -Sylvia@GEA GE_Appliances

  • Rated 5 out of 5 stars

    Great looking appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking appliances. Washer and dryer do what they need to do plus the extra features are a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DW

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! I would definitely recommend this purchase!

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Thanks for sharing! Take care! -Don@GEA GE_Appliances

  • Rated 5 out of 5 stars

    works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quietly done. so far all good. if this lasts for more than 10 years would be great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work with the installation, the crew answered all the questions

    I would recommend this to a friend