Customer Ratings & Reviews
- Model:
- PTW700BPTDG
- SKU:
- 6495832
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer, especially its wash quality, large capacity, and overall performance. Many appreciate its ease of use and acceptable noise level. However, some customers have reported issues with the washer's balance and spin cycle.
This summary was generated by AI based on customer reviews.
Do Better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our washer’s lid sensor malfunctioned within six months of purchase, and we are currently in the process of getting it repaired. Unfortunately, the warranty provider, Bodewell, has demonstrated poor customer service, stating that it could take up to a month to resolve the issue. Given that this appliance is less than a year old, we find this delay and inconvenience unacceptable. Had we been aware of these challenges, we would have opted for a different brand. We strongly recommend considering other options before making this purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Ease of use
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer easy to use work really great Easy installment
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us and we appreciate you being a valued GEA customer. We hope you continue to like your washer and its features and that it becomes a great addition to your laundry space. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA
- Cons mentioned:Spin cycle
Very disapointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer has to be babysat. No mater how careful i am loading the washer when doing towels “only” im talking four maybe five towels. The spin cycle doesn’t work i have to unload and evenly lay the towels to get it to rinse and spin. This is the same for doing 1 queen size blanket or comforter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. If the spin cycle is not working on your washer, please review the "GE Appliances Washer Limited Warranty" section on pg. 25 of the Owner's Manual. We hope this information is helpful. Kind regards. -Don@GEAppliances
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good to me I like it so far let’s see how it’s going to work
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job washing. I love it! Better than Whirlpool.
I would recommend this to a friendAn upgrade from our Maytag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A long overdue upgrade to our Maytag that had a 10 year warranty (not exactly).
I would recommend this to a friend- Cons mentioned:Balance
Do not buy!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give zero stars! This washer gets out of balance on nearly every single load. It jumps all over the place, and looks like it's going to break the water line connections. Super disappointed to have purchased the "best washer Best Buy offers" per the salesman, only to realize we severely downgraded. Worst money I've ever spent.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We sincerely apologize for the disappointment and frustration you've experienced with your washer. Your feedback is important, and we deeply regret that the product has not met your expectations. We understand the impact this has had, and we are committed to resolving this issue for you. Please contact our GE Consumer Service at 1-800-432-2737. One of our great technicians would be happy to investigate why your washer is getting out of balance so often. Know that you can always send us a private message on any social media platform if you have additional questions or need assistance. We look forward to helping you soon! -Kacie@GEAppliances
Pelusa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washer. It is hi tec and save a lot of water
I would recommend this to a friendWasher and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, smarter than me and very quite. The installation went extremely smooth.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review. We appreciate you choosing us for your washer purchase and are happy to hear that so far you are enjoying it! We have heard great things about this washer unit, so we are excited for you to be able to experience all its great features and it becomes a highlight piece in your laundry space.
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went back to a top loader and not looking back.
I would recommend this to a friendDon’t bother buying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not so good. Delivery team did not install the steam kit that was purchased with the washer and dryer. Washing normal loads of clothes for a two person household, trying to use the normal controls suggested by the washer- booklet says to place any oxo products on top of clothes, which I did-water level didn’t even come up to top of clothing so how is it supposed to dissolve the oxo product? Tried to use deep fill on normal cycle only to find out it is disabled for normal cycle. Washing drum was less than half full of clothing. Onto load two, washing drum was about two thirds full and this time I knew to use whites, change the temp, etc to be able to use deep fill, again, water level did not come up far enough to dissolve the oxi product. Had to stand there for a while and keep pressing deep fill to get enough water. This is a waste of my time and my money. I’m sorry I bought this washer!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your washer hasn't quite met your expectations. The DOE sets standards for water usage; over the years, the amount of allowable water usage has been reduced. If you'd like you can view more on loading this model on page 13 of the Use and Care manual. Should you need assistance with the steam kit installation, please reach out to your local Best Buy team directly.
It’s okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is okay it is Super loud when it’s on the spin cycle
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience with the noise level from your washer. Your new washer may sound different from your prior unit because of the newer technology. Please take a moment to review the "Sounds" section on pg. 24 of the Owner's Manual. If you believe the noise you're hearing is abnormal after reviewing this information, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 833-4BODEWELL (833-426-3393), Monday – Friday: 8 a.m. – 8 p.m. ET, Saturday – Sunday: Closed. -Don@GEAppliances
Happy with our new washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with this washer, it does the job and it has great features.
I would recommend this to a friendGe profile washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Would buy again. No issues so far.
I would recommend this to a friendNew smart washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my smart Washer, the setup was quick good lil demo and Im easy again
I would recommend this to a friendLove GE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes smell more cleaner after being washed!!
I would recommend this to a friendHappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the price!! Never new about open box products, satisfied buyer
I would recommend this to a friendwashing machine balance issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the machine has a hard time balancing the load before the spin cycle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking to ensure the washer is level per Page 21, Step 7 of the online Installation Instructions. If you continue to experience issues with out-of-balance loads, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your washer evaluated and repaired as needed. -Vikki@GEAppliances
Doesn't get stains out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 15 year old washer with this one. At the end of my old washer's life, it was still cleaning better than this one. No matter what settings I try, most stains will not come out. Even simple things like deodorant marks remain after washing. Sometimes the pre-treater will still be visible and the item needs to be washed again just to get the detergent out. Also makes several loud noises that are just a normal part of the operation. Tons of settings if you use the app, but still doesn't make up for not getting my clothes clean. Doesn't save water or electricity when you need to wash the same thing 2 or 3 times. Also liquid bleach dispenser is not really a dispenser. More like a plastic funnel. The problem is no water rinses it out and bleach residue remains. It's located towards the front of the washer so clothes can touch it and get bleached. Learned not to use it the hard way. Definitely do not recommend this washer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello-We appreciate you taking the time to send us your review and being a valued GEA customer. Sorry to hear that the wash cycles have been causing some concerns. We may be able to help with some information we found in the use and care manual that starts on page 10 that have all the different cycle options and how to use them. If you dont have the manual it can also be found on the website.We do hope that this unit does end up working out great for you and becomes a great piece in your laundry space. We are here though if there is anything else we can help with in the future. Sincerely- Dianna@GEA
Purchaser
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great equipment - This product is very efficient and energy saving.
I would recommend this to a friend