Customer Ratings & Reviews
- Model:
- PTW900BPTDG
- SKU:
- 6505208
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 5.4 Cu. Ft. High Efficiency Smart Top Load Washer with Steam and Smarter Wash Technology highly, praising its large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the attractive color options. While some experienced occasional balance issues, the positive feedback on features like Alexa integration and the powerful spin cycle outweighs this concern. Overall, the washer receives overwhelmingly positive reviews.
This summary was generated by AI based on customer reviews.
***Warning *** DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these thinking i would give them a try not paying attention to the other negative reviews . I got them installed yesterday Worked nice for 1 Wash . woke up the next morning with a text from the smart HQ app saying Update failed if washer not working call us . Would not turn on would not even give sighns of Life . SMH Save your money Go into the store talk to a best buy employee and go with Anything else but this im getting it returned for An LG with over 600+ reviews this thing is a DUD.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We are sorry to hear your washer didn’t work properly for you and understand that is frustrating. We take your feedback seriously though and will be using it to send to our engineers and design teams so that them may investigate this and help with ideas or any changes needing to be made on future builds. If you still have your unit and need help, we would suggest reaching out to our service line and having one of our licensed technicians come out to help resolve the issue. We will list the phone number below.
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
Please let us know if there is anything else we can help with in the future. All the best! Dianna@GEA
Not buying again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken along with the dryer. Yes, neither one worked. And I had to wait 5 days for them to come and get them because the delivery driver said he couldn't take it back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your concern or direct you to your local store for further assistance.
TERRIBLE - DON'T DO IT!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one delivered and it didn't do the first wash - exchanged for a replacement and it did one load and then made a terrible noise and wouldn't work. Hopefully getting it replaced with something completely different this time. I haven't been able to get laundry done for almost two weeks now. I was so excited for this and really hoped it would be so much better. I'd take my awful front load back in a heartbeat right now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're incredibly sorry to hear that your original and replacement washer didn't work well and understand how disappointing that is to deal with. That's definitely not something we want any of our customers to experience and will be sure to share this with our development team. Please let us know if you need any additional assistance. Stay in touch. Mike@GEA
Help can’t figure out what cycle I need for my gar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to figure out what clothes should be washed in what….we clothes that don’t fit in the catagory ie bath robe what cycle do we use?
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for reaching out. We appreciate your purchase and are happy to help! A bath robe would be similar to towels. You could also select bulky if it is a thick bath robe. We have some great information on our site and in the manual that will explain what cycles to use. If you have any other questions, please reach out to us directly. We are happy to help! Joyce@GEA
The blue looks very nice!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I disliked that the washer had a few scratches. I liked that it is smart technology that you can view in your phone.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We're quite sorry to hear that your washer has a few scratches and understand what an eyesore that can be. There is touch up paint that can be used to help restore the look on the exterior of the washer. You can order part WH97X30578 by contacting our parts store at 1-877-959-8688 Mon-Fri 8am to 8pm, Sat 8:30am-5pm ET. We do hope you've had a chance to try out all the neat smart features. Let us know if you need anything. Wishing you well! Mike@GEA
All around BAD WASHER!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST washer I have ever had the misfortune to own. I want to return it but it is "No longer returnable". It does NOT clean the clothes well, almost every load has to be done over, it tangles pants & long sleeves into knots, even with the Tangle Control setting. It has actually torn 3 garments. A total waste of money. This is my 1st large appliance purchase from Best Buy and will be my last. So unhappy!!
No, I would not recommend this to a friendge profile sapphire blue
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st purchase and washer was defective I had to return and wait a week and half for new replacement
I would recommend this to a friendBrand response from GE Answers
Posted .We understand how important it is to have your washer working properly on arrival. We're sorry that your washer wasn't working and that you had to wait for a replacement. We're confident that your replacement unit will serve you well for a long time to come! -Kacie@GEAppliances
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not connecting to the Wi-Fi and makes so much noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - If you're experiencing an issue with connecting to Wi-Fi, we recommend that you follow the steps outlined on pg.14 of the owner's manual. Washer sounds may be different from your prior washer: Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle. Thank you for being part of the Profile family. Kind regards. -Don@GEA
Works as expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well no issues so far. The alexa app is very finicky and really is useless. Clothes come out clean.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to review your new washing machine. We can certainly understand how excited you must be to access some of these great new features, and we’re glad to help you get connected. Our Connected Home Support Team specialists are always happy to lend their expertise. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com. -Gina@GEA
Washer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer i ever had. Has so many problems. Fills up spins and shakes doesnt stay balanced. I tried to take this item back the second month of purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you are unhappy with your washer. This is a beautiful model and we want you to be happy with your purchase. All GE Appliances washer tubs move freely within our exclusive auto balance suspension system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations without the need for an "out of balance" switch.
During an out of balance load, the basket is allowed to "float" forward and backward, side to side, and up and down, yet it never touches the floor nor is it even connected to the floor. As a result, the clothes basket can move freely, and this is normal. If the washer doesn't correct itself during an out of balanced load, we recommend taking advantage of your warranty and reach out to GE Consumer Service by calling 1-800-432-2737. If you have any questions, please reach out to us directly. We are happy to help! Joyce@GEAppliances
Ge profile washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Traded the first GE we bought for this one. Neither one will balance. I have to manually balance the load to stop what sounds like the house falling in. The loads will not balance. So disappointed
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for reaching out about your washer. We’re sorry to learn that you’re having issues with the loads becoming unbalanced, and we can certainly understand how disappointing that is. We’d like to share some tips that will help - check out page 13 of your manual to learn more about the recommendations for loading the washer: https://content.syndigo.com/asset/0e2ba3f9-96f6-42c7-a046-156d07c867eb/original.pdf -- If you continue to experience this with every load, service may be needed. You can schedule service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this information is helpful and please feel free to reach out anytime if there is anything else we can assist with. Have a great day! Lauren@GEA
DO NOT PURCHASE!!!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCASE!!! I HAVE HAD SERVICE OUT 3 TIMES, STILL NOT FIXED. It will only dry clothes completely on the timer setting. All other settings have to be run twice to complete drying
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your dryer has not worked as expected even after service. We recommend making sure not to overload nor underload the machine. We also encourage you to reach back out for service if needed so that you can have the best drying experience. Let us know if we can be of any additional assistance. All the best.- Kianna@GEA
Can’t handle handle hevay loads
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2nd week with the washer the drum smsyatted shaking like crazy. Due to extreme vibration the whole wahser unti shifted 5-7 inch from its original place. Moving to Samsung.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there! It’s possible the legs aren’t leveled, which would cause the machine to move like this. Please ensure your legs are levels before starting your next load. If you need additional assistance, we can always be reached via social media. We understand how irritating this must be and are always happy to help. -Gina@GEA
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the features on this washer. The best part is the auto dispense feature for the detergent
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there,
We're super happy to hear about how much you love the features this washer has! The auto dispense definitely helps take the guesswork out of pouring laundry detergent. Make sure to try out some of the other smart features as well. Thanks for being part of the GE family. Have a good one! Mike@GEA
Nice set
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like all the different settings. Got it on sale so definitely a bonus there.
I would recommend this to a friendBrand response from GE Answers
Posted .We're so happy to hear you like your new GE Profile washer! Thanks for sharing! - Don@GEA
- Pros mentioned:Capacity
CHECK YOUR INSTALLER WORK BEFORE THEY LEAVE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer only works on certain cycles - tech cannot "duplicate the issue"we are stuck with a washer that has be checked and changed every time we wash clothes. DO NOT RECOMMEND IT. Service is less than impressive.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase. This is such a beautiful model and we want you to love it! Please reach out to us via a private message on Social Media or contact our GE Answer Center at 1-800-626-2000. We look forward to hearing from you and assisting you with your new washer. Thank you! Joyce@GEA
GE Junk with horrible Customer Service by GE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Doesn't work as advertised. IMO, it is a design error that can't be fixed. I had 5 appointments so far. DO NOT BUY.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We would like to gather some additional details about the problem you're experiencing with your washer. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your unit, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
Not enough water to clean clothes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no matter what setting I put it on or how few clothes are in it, it is not cleaning them. They even come out still smelling.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for taking the time to write a review on your washer. Our apologies to hear that your washer is not cleaning your clothes well and understand how annoying that is. To improve wash performance, use the correct amount and type of detergent, load carefully, and select the right amount of water and settings for your load size. Keep the lid closed during the wash cycle.
Step 1: Select the right amount and type of detergent. Follow the manufacturer’s recommended amount for your load. Pre-treat stains if needed. If your washer has an infusor or precise-fill setting, you should use HE (High Efficiency) detergent. HE detergent is a low sudsing detergent. Contrary to other applications, suds in a washing machine can reduce cleaning performance.
Step 2: Loosely load the clothing into the washer basket around of the outside of the basket. Pouring and/or compacting the load can lead to poor cleaning performance and increase wrinkling and tangling. Do not wrap items around the agitator or infusor as that can lead to increased wrinkling.
Step 3: Close the lid. Select the settings for your washer cycle. Several washers can select the correct amount of water. Clothing that floats in the water may not get the optimum turnover to clean properly. Keep the lid closed during the entire wash cycle. We hope these tips help. Stay well. Mike@GEA
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broke waiting on service didn't even last a month
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your washer. We apologize for the inconvenience you're experiencing. We're confident one of our skilled service technicians will be able to assist you properly. If you have any questions in the meantime, don't hesitate to reach out. We're happy to help!
Terrible machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine sounded worse than the one we replaced! It ahook horribly and was definitely not worth the price! We returned it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thank you for taking the time to share with us your review on this washer. We're terribly sorry to hear that it sounded worse than your previous machine. That's definitely not the impression we want our products to make. We regret hearing that you have returned your washer and do hope you'll consider us again in the future. Stay well. Mike@GEA