Customer Ratings & Reviews
- Model:
- PTD90EBPTRS
- SKU:
- 6494211
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 7.3 Cu. Ft. Smart Electric Dryer's overall performance, large capacity, drying capabilities, appealing color, and useful fabric refresh and steam functions. Many appreciate its ease of use, smart features, and washer link compatibility. However, some customers have expressed concerns about the noise level and the door's ease of closure.
This summary was generated by AI based on customer reviews.
Open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer that goes to this dryer, however not fond of the dryer. Seems to have an issue but thankfully bought protection plan.
No, I would not recommend this to a friendGe dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 years was impressed at first then it just wouldn’t turn on anymore keeps saying the door is open when it’s not when you can get it to turn on etc.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know the situation with the dryer not powering on. Please reset the dryer by unplugging in for two minutes. After plugging the unit back into the outlet, press Start. If the issue continues, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Cons mentioned:Drying performance
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, it takes forever to dry. I have this product for a year now and I wish that I wouldve never purchased it. It takes forever to dry, the fabric refresh somehow leaks and is now staining my clothes, the lint filter doesnt catch half of the debris that is sucked in. Its just awful.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know these issues with your dryer must be concerning and we’d like to help. Your feedback will be shared with our team. For an issue with drying, you may want to check the ducting to ensure it’s not obstructed and the fuses/circuit breakers to ensure there’s no issue. Electric dryers often use two fuses/breakers, so if only one is working drying performance can be affected. Regarding the issue with Fabric Refresh, you may want to ensure the tank is placed in the correct position and firmly seated in its compartment. If it may be helpful, troubleshooting tips are available starting on page 15 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. The manual also has information on cleaning and maintaining the fabric refresh and lint filter starting on page 13, if that may be useful. If you aren’t able to resolve your concerns and think service may be needed, that department is available at 833-426-3393. A technician will be glad to examine the dryer.
- Cons mentioned:Noise level
Avoid this set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a fancy dryer, but has consistent problems. First one we ordered had a loud belt noise that sounded like a car from the 60's that hadn't been maintained ever. Now the replacement one which is a couple weeks old has shut off and will not power back on. Do not buy, I figured GE Profile would be better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are saddened to hear about your experience. Please look at the display for an icon that looks like a padlock. If a padlock is visible, press and hold the ecoDry button for a full 3 seconds to unlock the controls. If the issue persists, please disconnect power to your dryer for 2-3 minutes to reset the electronics. If the issue continues once power is restored, please call GE Appliances Service at 1-800-432-2737 to schedule a service appointment to have your dryer properly diagnosed and repaired. We're confident our service team can help.
Beware
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for almost a year, we lost complete power to the dryer. I reset the circuit breaker twice. It is plugged into the wall. So something internal is going on. Very unfortunate and it is a weekend.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your unit isn’t working properly and need more information so we can look into this further for you. Could you please send us a PM/DM on any of our social media pages and please reference this review. Dianna@GE Profile
Great Washer and Dryer!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have the GE matching washer and they have worked great so far! I love the auto dispensing soap and fabric refresher in the dryer!
I would recommend this to a friendGrandma G
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was a gift for my daughter as she moved into her new house. She absolutely loves it. It's big enough to dry the entire family's clothes at one time and does a wonderful job.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - we appreciate your review of this beautiful GE Profile Smart Dryer! We’re so glad your daughter and her family are loving their new dryer and that it is doing a wonderful job. Being able to dry the entire family’s clothes at one time is no small feat, and we’re happy it is working so well for their home! Please feel free to reach out anytime if there is anything we can assist with and have a great day. Sincerely - Lauren@GEA
After years of buying from BB, I'm done.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this dryer May 3, 2023. Today (July 2, 2024) we have a tech coming to fix it. Again. Second time it has to be repaired in 14 months. I purchased the My Best Buy membership which is $179 a year. It extends the warranty. The first time they came out it was a factory recall. They ordered the parts and fixed it. Took 2 weeks (waiting for parts) and no charge to me. Well, the same thing is happening. Same issue as in February. So i called to set up an appointment. This time i couldn't get an appointment without paying $85 for the tech to come out. It's a new policy, apparently. I've purchased all my appliances from Best Buy. TVs, washer and dryers, refrigerators, etc. Always keeping the My Best Buy membership these past years. This dryer was the first time I ever needed a tech. And now it's $85. Even though it's the same issue as before? So, it's not been repaired properly but I'll have to give them an additional $85 on top of the yearly money I give them. I'm done with them. I'm already looking for a replacement dryer elsewhere as I feel this issue will probably never be fully repaired. I will never shop at a best buy again!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is certainly not the experience we wanted you to have, and we apologize for the inconvenience. We encourage you to speak with BestBuy directly, by calling your local store, to further discuss your situation. If you have any questions or concerns about your dryer or the dryers you're looking to purchase, don't hesitate to reach out. We'd love the opportunity to earn back your trust in our GE Appliances brand.
Excellent and Efficient!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top Grade Dryer! Love this for my household and all of my Family enjoys it and uses it with ease! Plus if you find an outlet store it’s a plus!
I would recommend this to a friend- Cons mentioned:Noise level
ClayE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up went well but after about a week the dryer is making a screeching noise when starts up and goes for a while then noise stops. this happens on every load.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for reaching out about your new dryer! We’re glad to hear that your setup went well and can certainly understand why you’d like some clarification on the noise. -- With all dryers, some shaking or noise is normal. If you’re hearing a squeak when the dryer is started, this is normal, and this start-up squeak should go away after the first few seconds of operation. Search for the article titled “Dryer - Noises” on the GE Appliances website in the Support section for a listing of all the normal noises you can expect. -- If you are experiencing abnormal sounds, we recommend taking advantage of your warranty and scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this helps and want to thank you for becoming a part of our GE Family. We’re confident that you’ll be enjoying this new dryer for years to come. Have a great day! Lauren@GEA
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries very fast. Seems to have great features, and very easy to use.
I would recommend this to a friendGe dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer takes a little long to dry cloth most of time its in manual settings
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help resolve any issue you're having with the drying time. We recommend making sure there's no issue with the ducting, and it's clean and free of kinks. Making sure the lint filter is clean is also recommended. Troubleshooting tips regarding the drying time are available on pages 15 and 16 of the manual; that manual is available on the Best Buy product page when you view the Features section and scroll to the bottom. We also have an article about the topic on our GE Appliances website, titled "Dryer - Taking Too Long To Dry Clothes or Not Drying at All"; that can be viewed when you look up the title and click the Support tab. If you aren't able to resolve this issue with troubleshooting, a service appointment can be scheduled with our Bodewell team by calling 833-426-3393. They are available Monday – Friday, 8AM – 8PM ET.
Dryer for life!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not regret changing to this model and brand. The capability and functionality are superb.
I would recommend this to a friendNice washer/dryer purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had any issues with this purchase. Clothes have come out dry and it handles a good amount of loads
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your review. We are happy to hear that overall, you are satisfied with your dryer unit and we hope it becomes a highlight piece in your laundry space for many years! If there is anything we can help with in the future, please let us know. Sincerely. Dianna@GEA
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving our new dryer! Love how you can download the app and keep track of everything.
I would recommend this to a friendGreat product thus far.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic products, love the smart capability, looking forward to using the steam dry feature!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback and being a valued GEA customer! We are so happy that your dryer has been working great for you so far. We hope it continues to work great and will continue to impress you for many years. We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to hang the clothes to dry on eco dry. Can fix settings for your desire of dryness. Fast. Pretty. Con: Lint comes out when you open the door.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there,
Thank you for sharing your thoughts on this dryer. We're happy to hear that you're taking advantage of all the different drying settings and that it works fast. Our apologies to hear lint flies out when opening the door. Here are some tips to reduce the amount of lint in your dryer: Make sure vent hose is four (4) inches in diameter, solid metal or aluminum not plastic, and is the proper length per the Installation Instructions.
Clean the vent hose. Build up in the hose can prevent lint and moisture from being vented properly.
Check outside wall cap, and make sure it is opening fully.
Remove and clean the lint filter with soapy water; dry thoroughly before reinstalling. Fabric softener can coat the small openings and allows less lint to pass through. Hope this is helpful. Mike@GEA
Fantastic open box
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Works great, no issues and dryers super fast with anything in it
I would recommend this to a friendJodi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the different cycles. Like that it will hold large loads as n add that it was easy to use.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello,
Thanks for taking the time to share your review with us. We're so pleased to hear that you are liking the different cycles and that it can hold your large loads. Hopefully you've connected to the WiFi to try out all the extra features. Let us know if there's anything you need. Best wishes! Mike@GEA
Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer I’ve used in YEARS! I could pack it full and have it all dry within the hour. Buy this!
I would recommend this to a friend