Customer Ratings & Reviews
- Model:
- PTD90EBPTRS
- SKU:
- 6494211
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 7.3 Cu. Ft. Smart Electric Dryer's overall performance, large capacity, drying capabilities, appealing color, and useful fabric refresh and steam functions. Many appreciate its ease of use, smart features, and washer link compatibility. However, some customers have expressed concerns about the noise level and the door's ease of closure.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
What
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is a little too noisy for my taste and some vibration that I don’t know if it’s normal
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate your purchase and want you to be happy with your purchase. Anti-Vibration pads may help, however if you are concerned about the sounds you are hearing and feel certain the dryer is level, we recommend taking advantage of your warranty by calling 1-800-432-2737. Thank you! Joyce@GEA
- Cons mentioned:Noise level
Nice but not working properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color, however after installing it at home and turning it on, there was a repetitive noise with the rotation active, apparantly something hitting the left panel of the dryer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to reach out and bringing this to our attention. We would recommend taking advantage of your warranty and reaching out to our service team so they can look into and diagnose the noise concern. They can be reached at the number here to schedule an appointment (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
GE Profile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have have been fantastic so far! Even I’m doing laundry now!
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing! Take care! - Don@GEA
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the extra features like the extended tumble, washer sync
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to send us your review and being a valued GEA customer. We are glad that you are enjoying your new unit's features and hope that it has become a great addition to your laundry space. If we can help with anything else in the future, please let us know. Sincerely- Dianna@GEA
Want the color
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still on backorder. Sad that it wasn’t in when expected.
I would recommend this to a friendWorks as intended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended and takes much less time than old dryer
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your feedback, it means a lot to us, and we appreciate you being a valued GEA customer. We hope you continue to like your dryer and its features and that it becomes a great addition to your laundry space. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Good dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer. I like the feature that a talks to the washer to know what cycle to be put on so it’s a lot less work when have I g a lot of laundry. The only thing I don’t like is the eco dry I feel it does dry good on when that is on
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for taking the time to share your insight regarding your new GE Profile dryer. The information you have provided is very important and allows us to continue to improve the products and services we offer. We wish you all the best. - Don@GEA
- Cons mentioned:Door
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer needs to get its sensors recalibrated cause the water level is way to low. The buttons upon pushing wont work unless you push them very hard and more then once. The dryer door says open when its running all the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us, and we appreciate you being a valued GEA customer. We will pass the suggestions you made along to our engineers and design teams. It helps them improve on in future builds, so your feedback is very much appreciated. We hope you continue to enjoy your gas dryer and its features and that it becomes a great addition to your laundry space. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA
Mr. Tony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with how it senses the loads to wash.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - It's great to hear how impressed you are with your GE Profile dryer! The sensor dry feature really makes drying loads so convenient. Thanks for sharing and have a great day! -Don@GEA
Tech loaded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans great, awesome rinse cycle! Added bonus on Amazon Alexa
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to leave your review. Congratulations on your new dryer purchase! We are happy to hear that you are loving the features including Alexa. Your review lets us know we are on the right track. If we can help with anything else, you may need in the future please let us know. Take care. Dianna@GEA
Excellent Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model dryer looks great and does its job splendidly.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're happy to hear that you're enjoying your GE Profile dryer! Thanks for taking the time to share your insight. We wish you all the best! - Don@GEA
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job drying cloths. Definitely recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi, we appreciate you taking the time to reach out to us with your feedback. We are happy that you are enjoying your new dryer and all the features! We take feedback from our customers seriously and use this information to send to our engineers and design teams to help them improve on future builds. If there is anything else we can help with please let us know. Best wishes! -Mel@GEA
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it drys so quick and good love all the stuff
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so glad that you're enjoying your lovely new GE Profile dryer! Thank you for choosing GE Appliances, and we hope you have a wonderful day! - Don@GEA
- Cons mentioned:Noise level
Very noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is noisy with a clanging loose piece of metal noise similar to when you have a loose zipper inside. Just to double check it I ran several times with just socks. Same noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reaching out. We regret that you have an issue with the dryer making an unexpected sound – we know this may be concerning. We do expect the dryer to make some noise as it operates, including a temporary squeak when it first starts and the sound of the drum as it turns. Making sure the dryer is level can help reduce noise. You may also want to check to make sure there are no foreign objects in the drum or below the lint filter (we would recommend wearing a pair of work gloves if you need to reach into the lint filter opening and using caution, as the edges may be sharp). We have additional details on dryer noise, including tips on how to possibly address it, in an article on our GE Appliances website titled ‘Dryer – Noises’. If you search for that phrase and click the ‘Support’ tab, you can view that article. If you aren’t able to resolve this issue and think service may be needed, that department can be reached at 1-800-432-2737 ; a technician can certainly examine the unit for any issues. We hope this is solved for you soon, and we’re always glad to help if you have any other concerns or questions. All the best. -Sarah@GEA
- Pros mentioned:Overall performanceCons mentioned:Drying performance
Not the best quality for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks nice in the Sapphire Blue color, but it doesn't dry the load on the first go-round. I think my was defective, they are replacing it on Monday. I will review again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
It's great to hear that you did love the color of this dryer. Our apologies to hear that it didn't dry well and needed a replacement. We're confident your replacement will perform to your standards. Let us know if there's anything we can assist with. Stay well. Mike@GEA
Great Washer, trusted brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far! Only used a couple of weeks, but expecting it to use less energy than my old one. And Best Buy service and support are top notch!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking the time to review your dryer. We're happy to hear that you're loving it so far and know you'll enjoy it for a long time. Thanks for trusting the GE brand. Mike@GEA
Too many problems.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could only give one star…I’m hoping this was just an issues for me. The dryer was good for the first 3 loads then died on the 4th load less than 12 hours after installation. Had another one delivered as a replacement a few days later, but could not use because both sides were dented to the point that the drum could not turn. Very highly rated, but feels fragile compared to other brands. The metal is just thin. Ended up replacing with another set (from another brand). Too bad, because the washing machine that goes with it was really good and was the perfect height for my wife…
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review about your dryer. Our apologies that you experienced difficulties with multiple units. We understand how much disappointment and frustration this situation has caused. This is not a normal occurrence and we hope that you will give us another chance in the future. All the best. -Don@GEA
DO NOT BUY THIS.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS. I was so excited about this washing machine. It was supposed to do everything I wanted. It worked great for the first 18 days. Day 20 it broke and wouldnt power on. I called Best Buy to return it to get a new one. Best Buy only honors return for 15 days. I called GE and they did come out and fix but at this price point it shouldnt be breaking when its only 20 days.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear your washer stopped working after 20 days. This is not the ownership experience we want for you and apologize for your inconvenience. We are glad GE Service was able to come out and get this fixed for you. This is a beautiful washer and dryer with many great features, and we hope this is the only hiccup you will have with them.
Open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not get the best outcome because it was an open box. Could be a nice dryer if brand new.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about your experience with the open-box purchase. We hope that despite this setback, the dryer serves you well moving forward.
Wrong buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this dryer is amazing, but eventually it degraded its performance. after 6 months of use it started giving us problems, contacted best buy team for service. they fixed it two times and now it started with issues again. sorry GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This certainly isn't what we like to hear. If you're still having issues getting this situation rectified, please reach out to us via private message on Instagram or Facebook. When doing so, provide this review, your latest service confirmation number or your email and phone number, so we can find you in our system.