Customer Ratings & Reviews

Hello there - We sincerely apologize for the inconvenience you experienced with your dryer purchased. We understand how frustrating it can be to have a new appliance break down and face delays in getting it resolved. We truly appreciate you bringing this matter to our attention. Your feedback is crucial in helping us improve our products and services. We're glad to hear that Best Buy was able to replace the faulty dryer with a new one. However, we're sorry for the time and effort it took to reach this resolution. If you encounter any issues with your new appliance or if there's anything else we can assist you with, please don't hesitate to reach out to us on any social media platform. We value your business and are committed to ensuring your satisfaction. -Kacie@GEAppliances

Hey there - thanks for sharing your review. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Take care. Lauren@GEAppliances

Hello- We appreciate you contacting us with your feedback. We apologize that you are having problems with your dryer in such a short amount of time having it. We understand your frustration and disappointment. We suggest contacting one of our service technicians to look at the unit as they are familiar with the units, and we are confident they will be able to help get it working properly as it should. We will put the phone number below for your reference.
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
We hope this helps! If you need anything else in the future, please let us know. Sincerely- Dianna@GEA

Hello- We appreciate your purchase! This is such a beautiful dryer and we are glad to hear it is working well for you. The squeaking sounds should go away after a few loads. This model has many great features including the Steam to refresh small loads and dewrinkle larger loads, Tangle Control, Reduce Static and Washer Link and Fabric Refresh. It definitely has a lot of bells and whistles. We hope that once you have a chance to use them, you will love them all. If you have any questions, please feel free to reach out to us directly. We are happy to help! Joyce@GEA

Hi there - We're sincerely sorry to hear about the issues you've encountered with your dryers. Your feedback is concerning, and we understand the frustration this situation has caused you and your wife. Please accept our deepest apologies for the inconvenience. We take your concerns seriously, and we are dedicated to resolving the problems with your dryers to your satisfaction. At your earliest convenience please send us a private message on any social media platform so we can gather some additional information on the issues you're having. We look forward to helping you in the best way possible soon. -Kacie@GEAppliances

Hey there,

It's great to hear that you did love the color of this dryer. Our apologies to hear that it didn't dry well and needed a replacement. We're confident your replacement will perform to your standards. Let us know if there's anything we can assist with. Stay well. Mike@GEA

Hello. We truly hate to hear the drum isn't turning - that isn't the performance we would expect, and we regret any inconvenience caused. Your experience will be sent to our team for review. If you arranged for service through Best Buy and need to follow up with them, their customer service can be reached at 1 (888) 237-8289. If your service is through GE Appliances directly, you can call our service department at 1-800-432-2737. You may want to make sure the dryer isn't overloaded, as a load of heavy, wet clothes could cause the drive belt to slip. We do have an article on our GE Appliances website that may be helpful, titled "Dryer Drum Does Not Turn"; if you'd like to view that, you can do so by looking up the title on our website and clicking the Support tab. You're more than welcome to contact us over our social media about this issue as well, or about any other concerns or questions you may have. We're always glad to help however we can - all the best. -Sarah@GEA

Hello - we’re honored that you’ve given this beautiful GE Profile Smart Dryer the distinction of “Best Dryer Ever” in your household! It’s great to learn how much you’re loving your new dryer and that the performance is amazing. We’re confident this dryer will be a favorite in your laundry space for years to come and want to thank you for being a part of our GE Family. Have a wonderful day! Lauren@GEA

Hello - Thanks for taking the time to share your review. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your dryer, pictures if available, and a copy of this review so we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA

Hi - We appreciate you sharing your experience! It's a pleasure having you in the GEA family and we're glad you are enjoying your lovely GE Profile dryer. Take care! - Don@GEA

Hello- We are sorry to hear you are having this issue with your dryer. This is not what we expect to hear and want to be sure your venting has been checked. Proper airflow is very important to the operation of your dryer. We recommend metal rigid or flexible venting and not the white plastic venting. If you've checked your venting and everything is clear, we recommend taking advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEAppliances

Hey there- We appreciate your feedback and are so happy to hear that you are enjoying your electric dryer purchase and all the great features it comes with! We hope you continue to enjoy it and if there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA

Hello - Thanks for letting us know about this situation. To best address your concern, we recommend that you contact the retail location where the dryer was purchased for assistance. Kind regards. -Don@GEA

Hello- We appreciate your purchase but are very sorry to hear your dryer door is having an issue. Please reach out to us directly via a private message on Social Media and provide your model and serial number, address, email and phone number and we will look into this for you. Thank you! Joyce@GEA

Hello- Thank you for your review. We are glad that your new dryer unit is working great for you! We strive to providing great quality, affordable products for our customers so your feedback means a lot to us. If there should be anything that comes up in the future, please let us know. We would be happy to help. All the best! Dianna@GEA