Customer Ratings & Reviews
- Model:
- PTD90GBPTRS
- SKU:
- 6494216
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the large capacity, effective drying performance, and attractive color of this 7.3 Cu. Ft. Smart Electric Dryer. Many appreciate the fabric refresh and steam functions, along with its quiet operation and ease of use. The energy efficiency is also frequently praised. While some minor concerns were raised about the dryer door, the overall feedback is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
So far so good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. You'd expect no issues since it's brand new right. Will wait 6 months to a year and then see if we encounter any issues with this dryer.
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for choosing GE Appliances! We're glad the washer's working perfectly, and it's a pleasure having you in the Profile family. All the best! -Sylvia@GEA
GE profile Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, dry time is a little long and the operating panel could be a little more user friendly.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for sharing your feedback on your dryer. We're pleased to hear that the unit is working well for you. We appreciate your input about the drying time and the user-friendliness of the operating panel. Your feedback is important to us, and we will take it into consideration for future product enhancements. If you have any further concerns or questions, please don't hesitate to reach out. We value your business and appreciate you choosing GE Appliances for your home. -Kacie@GEAppliances
- Pros mentioned:Capacity
Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity. Dries fast. Easy to access the lint guard.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to leave a review. We are glad you are enjoying your dryer and that it is not only easy to use for you but drying your clothes quickly as well! Hope it has become a fast favorite in your laundry space. If there is anything else we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Capacity
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, we are a family of 5 and it has no problem drying big loads.
I would recommend this to a friend - Pros mentioned:Overall performance
GE Profile
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from our old unit. Love all of the features and very efficient.
I would recommend this to a friend Don’t Even Think About It
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You could not pay me to purchase the GE Profile Smart Washer & Dryer ever again. We purchased these approximately 18 months years ago. Within that time, it has been replaced FOUR TIMES due to repeated issues with the fabric refresh and computer. Not to mention how many tech visits to try to fix the problems before finally replacing. The washer is no better, we are on our 2nd one due to repeated malfunctions/inoperable to the point they finally replaced it and as of today the replacement is also dead and inoperable. Always a different issue. The 4th dryer now makes a nice rattling sound whenever it’s operating, I’m sure it’s just a matter of a few more days until it also craps out again. They may look cool, but they also feel cheap - hollow plastic, definitely not a quality build. Do yourself a favor, save yourself a ton of time and frustration, and find a different set by a different manufacturer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hope you saw our response to your prior review. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review.
- Pros mentioned:Drying performance
LG Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a new Dryer and purchased this great LG Dryer at BestBuy. No complaints.
I would recommend this to a friend LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well, we love that different drying options
I would recommend this to a friendBrand response from GE Answers
Posted .It's great to hear that your lovely dryer is working well, and that you're enjoying the various drying options! Please be sure to take advantage of the smart features by downloading the SmartHQ app. The SmartHQ app lets you monitor cycles and settings, extend the cycle, and receive alerts when clothes haven't been removed. We appreciate you choosing to become part of the GE Profile family! -Don@GEAppliances
3 repairs in 4 months...not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know in giving this dryer one star, there may be a lot of people that gloss over this review. But honestly, I just couldn't rate it any higher. Our dryer was delivered mid-September 2023. It is Feb 1, and we are anticipating our third repair through GE. In addition, our dryer has been out of commission for almost have the time we've owned it while waiting for a repair through GE since it is still covered under warranty. The first time, the heating element completely failed. They replaced the dryer, and things seemed to be working fine - however, a little concerning that within 6 weeks, the heating element already failed. The second time, we started hearing a loud squealing noise coming from the dryer. Maintenance had to replace the bearings, and claimed that we are putting way too many clothes in the dryer. That's confusing, because we put the same amount of clothes as we did our last washer and dryer, and this machine is a much larger capacity. In addition, we are not "overfilling" the machine as he claimed. Sure enough, the next day after the repair guy left our house...the dryer was out again. We keep receiving a fabric refresh door open error. We have shut the and ensure the fabric refresh door is closed and all sensors around it are clean, yet we still receive the same error. We have been waiting for repair for over 2.5 weeks. I am so disappointed, and wish I had never purchased a new machine. For these machines being "the best on the market", the dryer is constantly broken and unfortunately, there is no lemon law in the state of Texas for appliances. In addition, my overall opinion on the washer and dryer is that they are too complicated. There are not enough "pre-set" settings, and too much customization required to get what comes standard in lower end models of other washers and dryers. In addition, some of the settings can only be adjusted through the app, not on the machine itself. There are lower cost units that probably perform better, are more reliable and are less confusing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We sincerely apologize for the ongoing issues you've experienced with your dryer, and we understand your frustration, especially considering this is your second unit with recurring problems. This is certainly not the experience we want for you. If you're still in need of assistance, please send us a private message on social media with your full model and serial numbers, along with a copy of your review. We look forward to addressing your concerns and helping you resolve these issues as soon as possible. We appreciate your patience and understanding. -Kacie@GEAppliances
- Pros mentioned:Fabric refresh
Homelife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my dryer. Wished I would have purchased it long ago.
I would recommend this to a friend Poor drying performance, went dead after 1.5 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has to be run 2 to 3 cycles to get the clothes dry. And after 1.5 years, it just goes dark mid-cycle and won't even power on anymore.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help out with the drying performance you are noticing and assist with it no longer powering on. For the poor drying, we recommend checking the ductwork for any obstructions or damage. Make sure the outside wall cap or damper is operating easily. You will also want to check out the lint filter and make sure that it is cleaned before each cycle. The filter can be washed with warm soapy water to remove fabric softener residue from the screen. For help with the unit not powering on, we recommend trying out an electronic reset, which can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If your dryer still isn't powering on, we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393.
- Cons mentioned:Noise level
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started making a screeching noise a few days after installation
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review. We understand your concern with your dryer making a noise. The dryer may be sitting unevenly. Move dryer to an even floor space, or adjust leveling legs as necessary until even. If you feel the noise is abnormal, please review page 16 of the owner's manual for the next step. We hope this information is helpful. All the best. - Don@GEA
Good deal on open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great deal on open box dryer. Was looking for replacement while my dryer was going through warranty claim. This one has all the high end features.
I would recommend this to a friendCool appliance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the automation. I get alerts when laundry is done and if it had been in the dryer too long.
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad the alerts could be helpful! Thanks for sharing. -Sylvia@GEA
So Far So Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the many features of this dryer. The app has also been slightly helpful but could use some serious updates. I do notice the fabric refresh compartment can leak a little, I’m pretty sure it isn’t overfilled either.
I would recommend this to a friendOverjoyed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new appliances and have truly enjoyed using them. Total Tech was awesome and they were installed with no issues@@@
I would recommend this to a friend- Cons mentioned:Noise level
Avoid this set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a fancy dryer, but has consistent problems. First one we ordered had a loud belt noise that sounded like a car from the 60's that hadn't been maintained ever. Now the replacement one which is a couple weeks old has shut off and will not power back on. Do not buy, I figured GE Profile would be better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are saddened to hear about your experience. Please look at the display for an icon that looks like a padlock. If a padlock is visible, press and hold the ecoDry button for a full 3 seconds to unlock the controls. If the issue persists, please disconnect power to your dryer for 2-3 minutes to reset the electronics. If the issue continues once power is restored, please call GE Appliances Service at 1-800-432-2737 to schedule a service appointment to have your dryer properly diagnosed and repaired. We're confident our service team can help.
Open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer that goes to this dryer, however not fond of the dryer. Seems to have an issue but thankfully bought protection plan.
No, I would not recommend this to a friendBe Careful...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For being such an expensive dryer, this thing is awful. Today's dryers are supposed to have sensors to dry clothing dependent on your liking. Even on the "most dry" setting, this things leaves damp spots on clothing. I'm regretting having given up my Samsung dryer which is supposedly inferior.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. For help with your concern, please review the tips in the "The Dry dryness level was chosen but load is still damp" section on pg. 15 of the Owner's Manual. If the issue persist, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
After years of buying from BB, I'm done.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this dryer May 3, 2023. Today (July 2, 2024) we have a tech coming to fix it. Again. Second time it has to be repaired in 14 months. I purchased the My Best Buy membership which is $179 a year. It extends the warranty. The first time they came out it was a factory recall. They ordered the parts and fixed it. Took 2 weeks (waiting for parts) and no charge to me. Well, the same thing is happening. Same issue as in February. So i called to set up an appointment. This time i couldn't get an appointment without paying $85 for the tech to come out. It's a new policy, apparently. I've purchased all my appliances from Best Buy. TVs, washer and dryers, refrigerators, etc. Always keeping the My Best Buy membership these past years. This dryer was the first time I ever needed a tech. And now it's $85. Even though it's the same issue as before? So, it's not been repaired properly but I'll have to give them an additional $85 on top of the yearly money I give them. I'm done with them. I'm already looking for a replacement dryer elsewhere as I feel this issue will probably never be fully repaired. I will never shop at a best buy again!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is certainly not the experience we wanted you to have, and we apologize for the inconvenience. We encourage you to speak with BestBuy directly, by calling your local store, to further discuss your situation. If you have any questions or concerns about your dryer or the dryers you're looking to purchase, don't hesitate to reach out. We'd love the opportunity to earn back your trust in our GE Appliances brand.
