Customer Ratings & Reviews

Large capacity. Dries fast. Easy to access the lint guard.

Great upgrade from our old unit. Love all of the features and very efficient.

Works great, dry time is a little long and the operating panel could be a little more user friendly.

Needed a new Dryer and purchased this great LG Dryer at BestBuy. No complaints.

Stopped working after 2 years was impressed at first then it just wouldn’t turn on anymore keeps saying the door is open when it’s not when you can get it to turn on etc.

I know in giving this dryer one star, there may be a lot of people that gloss over this review. But honestly, I just couldn't rate it any higher. Our dryer was delivered mid-September 2023. It is Feb 1, and we are anticipating our third repair through GE. In addition, our dryer has been out of commission for almost have the time we've owned it while waiting for a repair through GE since it is still covered under warranty. The first time, the heating element completely failed. They replaced the dryer, and things seemed to be working fine - however, a little concerning that within 6 weeks, the heating element already failed. The second time, we started hearing a loud squealing noise coming from the dryer. Maintenance had to replace the bearings, and claimed that we are putting way too many clothes in the dryer. That's confusing, because we put the same amount of clothes as we did our last washer and dryer, and this machine is a much larger capacity. In addition, we are not "overfilling" the machine as he claimed. Sure enough, the next day after the repair guy left our house...the dryer was out again. We keep receiving a fabric refresh door open error. We have shut the and ensure the fabric refresh door is closed and all sensors around it are clean, yet we still receive the same error. We have been waiting for repair for over 2.5 weeks. I am so disappointed, and wish I had never purchased a new machine. For these machines being "the best on the market", the dryer is constantly broken and unfortunately, there is no lemon law in the state of Texas for appliances. In addition, my overall opinion on the washer and dryer is that they are too complicated. There are not enough "pre-set" settings, and too much customization required to get what comes standard in lower end models of other washers and dryers. In addition, some of the settings can only be adjusted through the app, not on the machine itself. There are lower cost units that probably perform better, are more reliable and are less confusing.

Love my dryer. Wished I would have purchased it long ago.

You could not pay me to purchase the GE Profile Smart Washer & Dryer ever again. We purchased these approximately 18 months years ago. Within that time, it has been replaced FOUR TIMES due to repeated issues with the fabric refresh and computer. Not to mention how many tech visits to try to fix the problems before finally replacing. The washer is no better, we are on our 2nd one due to repeated malfunctions/inoperable to the point they finally replaced it and as of today the replacement is also dead and inoperable. Always a different issue. The 4th dryer now makes a nice rattling sound whenever it’s operating, I’m sure it’s just a matter of a few more days until it also craps out again. They may look cool, but they also feel cheap - hollow plastic, definitely not a quality build. Do yourself a favor, save yourself a ton of time and frustration, and find a different set by a different manufacturer.

Dryer takes a little long to dry cloth most of time its in manual settings

It worked for almost a year, we lost complete power to the dryer. I reset the circuit breaker twice. It is plugged into the wall. So something internal is going on. Very unfortunate and it is a weekend.

Started making a screeching noise a few days after installation

Works very well, we love that different drying options

Got a great deal on open box dryer. Was looking for replacement while my dryer was going through warranty claim. This one has all the high end features.

Love the automation. I get alerts when laundry is done and if it had been in the dryer too long.

I love the many features of this dryer. The app has also been slightly helpful but could use some serious updates. I do notice the fabric refresh compartment can leak a little, I’m pretty sure it isn’t overfilled either.

I absolutely love my new appliances and have truly enjoyed using them. Total Tech was awesome and they were installed with no issues@@@

Love the washer that goes to this dryer, however not fond of the dryer. Seems to have an issue but thankfully bought protection plan.

Really a fancy dryer, but has consistent problems. First one we ordered had a loud belt noise that sounded like a car from the 60's that hadn't been maintained ever. Now the replacement one which is a couple weeks old has shut off and will not power back on. Do not buy, I figured GE Profile would be better than this.

We have the GE matching washer and they have worked great so far! I love the auto dispensing soap and fabric refresher in the dryer!

We purchased this dryer May 3, 2023. Today (July 2, 2024) we have a tech coming to fix it. Again. Second time it has to be repaired in 14 months. I purchased the My Best Buy membership which is $179 a year. It extends the warranty. The first time they came out it was a factory recall. They ordered the parts and fixed it. Took 2 weeks (waiting for parts) and no charge to me. Well, the same thing is happening. Same issue as in February. So i called to set up an appointment. This time i couldn't get an appointment without paying $85 for the tech to come out. It's a new policy, apparently. I've purchased all my appliances from Best Buy. TVs, washer and dryers, refrigerators, etc. Always keeping the My Best Buy membership these past years. This dryer was the first time I ever needed a tech. And now it's $85. Even though it's the same issue as before? So, it's not been repaired properly but I'll have to give them an additional $85 on top of the yearly money I give them. I'm done with them. I'm already looking for a replacement dryer elsewhere as I feel this issue will probably never be fully repaired. I will never shop at a best buy again!!