Customer Ratings & Reviews
- Model:
- PTD90GBPTRS
- SKU:
- 6494216
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the large capacity, effective drying performance, and attractive color of this 7.3 Cu. Ft. Smart Electric Dryer. Many appreciate the fabric refresh and steam functions, along with its quiet operation and ease of use. The energy efficiency is also frequently praised. While some minor concerns were raised about the dryer door, the overall feedback is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer needs to get its sensors recalibrated cause the water level is way to low. The buttons upon pushing wont work unless you push them very hard and more then once. The dryer door says open when its running all the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review, it means a lot to us, and we appreciate you being a valued GEA customer. We will pass the suggestions you made along to our engineers and design teams. It helps them improve on in future builds, so your feedback is very much appreciated. We hope you continue to enjoy your gas dryer and its features and that it becomes a great addition to your laundry space. Please let us know if we can help with anything else you may need in the future. Sincerely- Dianna@GEA
Mr. Tony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with how it senses the loads to wash.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - It's great to hear how impressed you are with your GE Profile dryer! The sensor dry feature really makes drying loads so convenient. Thanks for sharing and have a great day! -Don@GEA
Good dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer. I like the feature that a talks to the washer to know what cycle to be put on so it’s a lot less work when have I g a lot of laundry. The only thing I don’t like is the eco dry I feel it does dry good on when that is on
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for taking the time to share your insight regarding your new GE Profile dryer. The information you have provided is very important and allows us to continue to improve the products and services we offer. We wish you all the best. - Don@GEA
Excellent Dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model dryer looks great and does its job splendidly.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're happy to hear that you're enjoying your GE Profile dryer! Thanks for taking the time to share your insight. We wish you all the best! - Don@GEA
Tech loaded
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans great, awesome rinse cycle! Added bonus on Amazon Alexa
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to leave your review. Congratulations on your new dryer purchase! We are happy to hear that you are loving the features including Alexa. Your review lets us know we are on the right track. If we can help with anything else, you may need in the future please let us know. Take care. Dianna@GEA
Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dryer, excellent features. Would definitely recommend
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you letting us know about your experience, as we always want to know what our consumers think of our products. We’re so glad you love the dryer and its features! We’re sure the dryer will keep working well for you for years to come. We’re always available if you ever have concerns or questions – best wishes! -Sarah@GEA
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job drying cloths. Definitely recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi, we appreciate you taking the time to reach out to us with your feedback. We are happy that you are enjoying your new dryer and all the features! We take feedback from our customers seriously and use this information to send to our engineers and design teams to help them improve on future builds. If there is anything else we can help with please let us know. Best wishes! -Mel@GEA
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love how it drys so quick and good love all the stuff
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're so glad that you're enjoying your lovely new GE Profile dryer! Thank you for choosing GE Appliances, and we hope you have a wonderful day! - Don@GEA
Barely works when it does work
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been nothing but problems. Within a month of having it, it wouldn’t do anything when you started a cycle. Geek squad tried to repair it multiple times to no avail. Then GE sent someone out and they said it was repaired but it would take hours to dry a normal to small load of laundry. Now it again isn’t doing anything when you start a cycle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about your difficulty and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
GE Appliances
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WoW didn’t know the dryer had all these features. Thanks GE.
I would recommend this to a friend- Cons mentioned:Noise level
Very noisy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is noisy with a clanging loose piece of metal noise similar to when you have a loose zipper inside. Just to double check it I ran several times with just socks. Same noise.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for reaching out. We regret that you have an issue with the dryer making an unexpected sound – we know this may be concerning. We do expect the dryer to make some noise as it operates, including a temporary squeak when it first starts and the sound of the drum as it turns. Making sure the dryer is level can help reduce noise. You may also want to check to make sure there are no foreign objects in the drum or below the lint filter (we would recommend wearing a pair of work gloves if you need to reach into the lint filter opening and using caution, as the edges may be sharp). We have additional details on dryer noise, including tips on how to possibly address it, in an article on our GE Appliances website titled ‘Dryer – Noises’. If you search for that phrase and click the ‘Support’ tab, you can view that article. If you aren’t able to resolve this issue and think service may be needed, that department can be reached at 1-800-432-2737 ; a technician can certainly examine the unit for any issues. We hope this is solved for you soon, and we’re always glad to help if you have any other concerns or questions. All the best. -Sarah@GEA
DO NOT BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, it takes forever to dry. I have this product for a year now and I wish that I wouldve never purchased it. It takes forever to dry, the fabric refresh somehow leaks and is now staining my clothes, the lint filter doesnt catch half of the debris that is sucked in. Its just awful.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know these issues with your dryer must be concerning and we’d like to help. Your feedback will be shared with our team. For an issue with drying, you may want to check the ducting to ensure it’s not obstructed and the fuses/circuit breakers to ensure there’s no issue. Electric dryers often use two fuses/breakers, so if only one is working drying performance can be affected. Regarding the issue with Fabric Refresh, you may want to ensure the tank is placed in the correct position and firmly seated in its compartment. If it may be helpful, troubleshooting tips are available starting on page 15 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. The manual also has information on cleaning and maintaining the fabric refresh and lint filter starting on page 13, if that may be useful. If you aren’t able to resolve your concerns and think service may be needed, that department is available at 833-426-3393. A technician will be glad to examine the dryer.
Great Washer, trusted brand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far! Only used a couple of weeks, but expecting it to use less energy than my old one. And Best Buy service and support are top notch!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thanks so much for taking the time to review your dryer. We're happy to hear that you're loving it so far and know you'll enjoy it for a long time. Thanks for trusting the GE brand. Mike@GEA
Too many problems.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could only give one star…I’m hoping this was just an issues for me. The dryer was good for the first 3 loads then died on the 4th load less than 12 hours after installation. Had another one delivered as a replacement a few days later, but could not use because both sides were dented to the point that the drum could not turn. Very highly rated, but feels fragile compared to other brands. The metal is just thin. Ended up replacing with another set (from another brand). Too bad, because the washing machine that goes with it was really good and was the perfect height for my wife…
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review about your dryer. Our apologies that you experienced difficulties with multiple units. We understand how much disappointment and frustration this situation has caused. This is not a normal occurrence and we hope that you will give us another chance in the future. All the best. -Don@GEA
DO NOT BUY THIS.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS. I was so excited about this washing machine. It was supposed to do everything I wanted. It worked great for the first 18 days. Day 20 it broke and wouldnt power on. I called Best Buy to return it to get a new one. Best Buy only honors return for 15 days. I called GE and they did come out and fix but at this price point it shouldnt be breaking when its only 20 days.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear your washer stopped working after 20 days. This is not the ownership experience we want for you and apologize for your inconvenience. We are glad GE Service was able to come out and get this fixed for you. This is a beautiful washer and dryer with many great features, and we hope this is the only hiccup you will have with them.
Open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It not get the best outcome because it was an open box. Could be a nice dryer if brand new.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about your experience with the open-box purchase. We hope that despite this setback, the dryer serves you well moving forward.
Wrong buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this dryer is amazing, but eventually it degraded its performance. after 6 months of use it started giving us problems, contacted best buy team for service. they fixed it two times and now it started with issues again. sorry GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This certainly isn't what we like to hear. If you're still having issues getting this situation rectified, please reach out to us via private message on Instagram or Facebook. When doing so, provide this review, your latest service confirmation number or your email and phone number, so we can find you in our system.
Not buying again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken along with the washer. Yes, neither one worked. And I had to wait 5 days for them to come and get them because the delivery driver said he couldn't take it back.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your concern or direct you to your local store for further assistance.
Decent for a while but died in less than a year.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a while now 10 months after purchase dead and GE is going to repair but I'm without a dryer for 2 weeks. Now we have no dryer until mid-November and are having to use a laundromat. I have owned several washers and dryers in the past and never have I experienced a 2 week repair time under warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the difficulty you are having with your Profile dryer and the delay in getting the service you need. Please accept our apologies as we do understand your disappointment and the inconvenience this is causing you. If you have not already done so, we recommend locating the circuit breaker box or fuse panel in your home, turn off the breakers to the dryer for 2-3 minutes to reset the electronics. We also recommend you check the venting on the back of the dryer and the vent cap on the outside of your home for any obstruction or restriction. Try the various cycles like Timed Dry, Normal or Towels to see if the dryer will function at all. If you continue to have issues, we are confident our service team will be able to assist you further. Wishing you the best! Vikki@GEAppliances
Ge profile dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only way the clothes will dry is to use the manual time They might as well remove all other options
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to reach out about your lovely GE Profile Smart Dryer. Our apologies to hear that you’re having issues with the clothes drying - we can definitely understand how frustrating that is and we’re here to help. Check out the Troubleshooting Tips section of your manual on page 12 and look for the “Clothes take too long to dry” section: https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf -- That section provides several solutions to this issue and should help improve your dryer’s performance. If you continue experiencing this issue, service may be needed. You can schedule online by visiting the GE Appliances website or by calling 1-800-432-2737. We hope this is insightful and if there is anything else we can assist with, please feel free to reach out anytime. Have a great day! Lauren@GEA