Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- |
- SKU:
- 10886308
Customer reviews
Rating 4.2 out of 5 stars with 899 reviews
(899 customer reviews)Rating by feature
- Capacity4.7
Rating 4.7 out of 5 stars
- Dry Time4.2
Rating 4.2 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Rated 4 out of 5 stars
Great dryer, app issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love this dryer. It would be a 5 star rating if we could connect to the app. Everytime we do try, it doesn't work.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - White
I would recommend this to a friendRated 5 out of 5 stars
Smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is an amazing machine. Love that i get notifications when my wash is done
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
DRIER
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, it dries my clothes when they are wet, connected to the wifi which is cool but can't start the drier from the app but can stop.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. We are happy to hear that you are enjoying your new dryer and it has been working well for you and providing that added convenience with the App connection. We hope it continues to be a great addition to your laundry space. If you need help with anything in the future, please let us know. We are happy to help! Sincerely- Dianna@GEA
Rated 3 out of 5 stars
Very basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic. I was disappointed in this dryer. Controls and functions were fairly basic. The dryer door opened and closed loudly. The lint catch was difficult to replace - had to be aligned just right. The install team did not do it right - dryer vent hose was off the machine. Plus, the washer wasn’t delivered twice and then found out it was incredibly back ordered. Returned it.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
No, I would not recommend this to a friendRated 5 out of 5 stars
Satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with my dryer From the sales person to the guys that installed it very professional any questions I had was answered to my satisfaction. Best Buy employees are the best.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
It dries.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer. Wrinkle free setting is great. Machine moves easily on my polished tile floor, not the machines fault. Took a few uses to figure out drying settings to use. Overall, great dryer.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this dryer, and we are happy to hear that you are also enjoying it and its features. We hope it continues to be a convenience and joy to use fand a great addition to your laundry space. Let us know if there is anything else we can help with in the future. Sincerely- Dianna@GEA
Rated 1 out of 5 stars
Does not dry
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating up after 15 months. It takes at least 3 cycles for one load to dry and sometimes even more. I called GE customer service and the first thing they offer is to send a technician for a fee when they know this issue has been reported by prior customers and nothing has been done. This dryer is a big fire hazard and should be recalled. Not having a dryer has caused a huge inconvenience for this family of 5. Do not buy this product and save yourself the stress and headache.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write a review. We're glad to hear that you're currently working with our team to get this situation taken care of. If you have any additional questions, we're here. -Arnesha@GEAppliances
Rated 5 out of 5 stars
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient dryer. I love the dry cooking setting that cools the clothing down after drying so that your clothes aren’t hot when you pull them out
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the settings on dryer. Went from whirlpool to this and could be happier
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - White
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave a review and choosing us for your home. We are glad you are loving your dryer features. This dryer is also equipped with our senor dry technology. This Innovative dual thermistor technology continually monitors temperature and moisture to prevent over-drying and protect your laundry. We're confident this amazing dryer will continue to impress for many years to come!
Rated 4 out of 5 stars
Good machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry's fast, I recommend this machine so far has been working good
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crew installation was completed great! Clothing is cleaned and dryer with shrink late! Smells are good no bad!
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendRated 4 out of 5 stars
Opening and closing of door is tough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Closing and opening the door is tough. It has a knob like thing - which makes it difficult to open the door
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - White
No, I would not recommend this to a friendRated 5 out of 5 stars
Purchased washer/dryer for my daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer/dryer for my daughters 30th birthday. She is amazed at how quickly a load of laundry is completed comparative to her old non high speed dryer.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to leave your review and choosing us for your gift purchase! What a great choice! We are happy to hear that so far your daughter is enjoying it and hope it continues to be a great addition to her laundry space. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Rated 5 out of 5 stars
Lavon Warren
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and delivery was on time and easy setup
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad to hear you’re happy with your purchase, delivery and installation experience! If you’d like to share your feedback regarding this experience with Best Buy, their customer service can be reached at 1 (888) 237-8289.
Rated 4 out of 5 stars
Anita
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing steam function that i thought it had when purchased.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your insight. Take care! -Don@GEA
Rated 3 out of 5 stars
Not very well built
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use but very tinny, not a very sturdy dryer. I dried a pair of California King sheets in it and all it did was roll them into a big ball. I never had that issue with my old set. Since it's washer partner was terrible we returned both to the store.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - we appreciate you taking the time to write a review. Our apologies for your disappointment in the build quality of our washer and dryer. We truly appreciate hearing your honest opinions and will use them as we work towards improving our products in the future. Thanks for giving our products a try and if there is anything we can assist with in the future, don’t hesitate to reach out anytime. Have a great day. Lauren@GEAppliances
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it for a few months now and it’s great! Very quiet and dries fast. Also it’s very deep so works out well with comforters.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friendRated 5 out of 5 stars
Smart home integration is great!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great matching set…. The dryer is efficient and dries everything including bulky items quickly and thoroughly. Also works with Alexa and Google.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - White
I would recommend this to a friendRated 5 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very simple to operate and works well. It also looks cool. I like that you can adjust the temperature on more than one setting.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - Diamond Gray
I would recommend this to a friend- Cons mentioned:Heating element
Rated 1 out of 5 stars
Garbage - Possible Fire Hazard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. Paid $700 for this dryer and dropped it on a 12 month interest-free BestBuy card. 13 months to the day of purchase the heat stopped working. Paid $150 appliance repair for a melted wire attached to the heating element. 3 days later it melted again. Warranty was up by 10 days and GE refused to stand by their product.
This review is from GE Profile - 7.4 Cu. Ft. Smart Electric Dryer with Sanitize Cycle and Sensor Dry - White
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear about the trouble you've had with the wire on your dryer. We can understand how this issue would be frustrating for you, and we truly apologize for the inconvenience. To receive a repair, please call our GE Appliances Consumer Services at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed). We'd like to gather some additional information from you about your situation, so please reach out to us on one of our social media platforms via direct message. In your message, provide your model and serial numbers, a copy of this review, and your service confirmation number. We look forward to hearing from you. Talk soon. Julia@GEAppliances

























