Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Great Product and Fantastic Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the GE Profile Washer and Dryer! Very Fairly priced and out perform all the other brands. The Delivery is fantastic! The guys that deliveried were very interested in our satisfaction.... which is hard to find now.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for sharing your review. We’re glad that you’re loving your new washer and dryer and that you had a great experience with your delivery! We’re honored to have you be a part of our GE Family and will be sure to share your positive feedback with our design and engineering teams. Please feel free to reach out anytime in the future if there is anything we can assist with. Have a terrific day! Lauren@GEA
Mixed bag, and not as great as we'd hoped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I feel like it's sort of a mixed bag. For one, I really like the ability to customize the settings. We also really appreciate the app connectivity which helps us to restart the dryer as it comes towards its end. That takes me to the parts that we don't quite like: For some reason, it does not dry our clothes efficiently. And it is paired up with a partner washing machine that supposedly alerts the dryer as to the settings it needs to employ. That seemed to never work, and then we just dry everything on the highest setting, which sadly never gets the job done the first time through. We actually need to constantly run a second cycle to get it to dry. Seeing as we were replacing a dryer that was about 20 years old where we had to do the same thing, this is very frustrating for such an expensive and new piece of technology. So four stars for the app connectivity and the multitude of settings, but two stars for its sad inability to properly dry a normal load of clothing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - thanks for taking the time to write a review! It’s great to learn that you’re appreciating the app connectivity but we’re sorry that you’re having issues with your clothes not drying. We understand how disappointing it is when a new appliance doesn’t work as expected, and we’d like to share some tips that will help. Check out the Troubleshooting Tips on page 12 of your manual to learn some ways to improve dryer performance: https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf -- However, if you continue experiencing poor dryer performance, service may be needed. You can schedule online by visiting the GE Appliances website or by calling 1-800-432-2737. Thanks again for sharing your great feedback on this model - we will be sure to share it with our engineering and design teams for future considerations. Please reach out anytime if there is anything we can assist with and have a great day! Lauren@GEA
- Pros mentioned:Ease of use
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy to use and drys clothes without damging them
I would recommend this to a friend Сушилка
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Сушилка супер очень тихая не было никаких проблем рекомендую
I would recommend this to a friendVery spacious
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this dryer so far. I have a big family so is so convenient to have the size dryer. I can do 2 to 3loads and laundry is done.
I would recommend this to a friendDryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is a wonderful dryer. The size is perfect and it does a wonderful job .
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and being a valued GE Appliance customer. We are glad to hear that you are happy with the size of your new dryer, and it’s been doing a great job! We hope this unit impresses you for many years and becomes a favorite in your laundry space.
Factory default
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer was good size very convenient unfortunately dryer was not heating up when we installed had to return it. But definitely will have to order a new one.
I would recommend this to a friendGe profile dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product and uts features. Has lots of digital bells and whistles.
I would recommend this to a friend- Pros mentioned:Dryer performance
amazing purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.what else can you ask for in a dryer? It does the job.
I would recommend this to a friend Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Size is great and really enjoy the compartments for detergents.
I would recommend this to a friend- Cons mentioned:Door
GE Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. It completely dries my clothes in 40 mins. Only complaint is that I have to slam the door to make it close
I would recommend this to a friend - Cons mentioned:Heating element
Do NOT buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not but this dryer! Bought in 2024, repaired twice, heating element and drum issue. Now the heating element isn’t working again! Only two years old and on its third repair. Customer service is awful, repair and parts took over a month.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that the heating element is no longer working on your dryer again. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Pros mentioned:Overall performance
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open item, works great. No issues with the machine. It had a slight scratch but that was fine.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for your purchase. We are so happy to hear your new dryer is working well for you without any issues. If you have any questions in the future, please let us know. We are happy to help! Don@GEA
Good Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my Dryer but my very 1st small load I did burn the 2 items I guess I had it to high
I would recommend this to a friendGE Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying cycles are inaccurate…takes an extra cycle to be completely dry
No, I would not recommend this to a friendCheryl B
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my washer and dryer and Im very grateful for the service that I received from Reggie. We was an absolute blessing to help me choose the best products for my needs.
I would recommend this to a friendSmart Amazing Machine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size it is Big. Set it up in the app it will tell you when its complete. Also use it with Alexa she will announce when the job is done. Love it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks so much for your positive feedback! We’re delighted to hear that you find our dryer amazing and appreciate its spacious design. It’s great to know that the app integration and compatibility with Alexa enhance your user experience as well. If you ever have further questions or comments in the future, please don’t hesitate to reach out anytime. We’re happy to help! Take care. Lauren@GEAppliances
- Pros mentioned:Capacity
Not happy at all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer capacity was nice and big but unfortunately the dryer stop working only after a month. I didn’t purchase an additional warranty so I had to use the manufacture warranty to get it fixed. I wanted to purchase the matching washer but I didn’t think that’s a good idea. The only reason I gave 2 stars is because the size of the dryer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We know how important it is to have a dryer you can rely on and we're confident that now that our technicians have repaired your unit, that it will work well for a long time to come! -Kacie@GEAppliances
- Pros mentioned:Dryer performance
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was in good conditiond and delivery guys were really nice , dryer works good as well , vey satisfied.
I would recommend this to a friend - Cons mentioned:Heating element
Horrible Set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, I ordered the set of the washer and dryer and it has been a nightmare. I first made the order and the washer was ok and the dryer came in bad. I scheduled a return exchange and the second time the washer was bad and the dryer was ok. Third time I kept the dryer and exchanged the washer, things worked well for about 2 weeks (as soon as the return policy ended). After the 2 weeks the dryer does not heat up the same, it takes 3 cycles to dry a set of clothes. This is the worst experience a customer could have. I’ve been a long time best buy customer but I’m never buying anything from best buy again. DO NOT make the same mistake I did, don’t buy this set.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulties you experienced with your washer and dryer. We recommend checking the vent hose on the back of the dryer and the vent cap on the outside of your home for any type of restriction or obstruction that would affect the drying performance as you described. Also, if you have not already done so, we encourage you to disconnect power to your dryer for 2-3 minutes to reset the electronics. If you continue to have concerns with the drying performance once the power has been restored, we recommend calling Bodewell, our authorized service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your dryer evaluated and repaired as needed. -Vikki@GEAppliances