Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Great dryer, app issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love love this dryer. It would be a 5 star rating if we could connect to the app. Everytime we do try, it doesn't work.
I would recommend this to a friendIt’s worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good reliable dryer! Great bang for the bucks!!
I would recommend this to a friendIt dries.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer. Wrinkle free setting is great. Machine moves easily on my polished tile floor, not the machines fault. Took a few uses to figure out drying settings to use. Overall, great dryer.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review and being a valued GEA customer! We have heard great things about this dryer, and we are happy to hear that you are also enjoying it and its features. We hope it continues to be a convenience and joy to use fand a great addition to your laundry space. Let us know if there is anything else we can help with in the future. Sincerely- Dianna@GEA
Very basic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic. I was disappointed in this dryer. Controls and functions were fairly basic. The dryer door opened and closed loudly. The lint catch was difficult to replace - had to be aligned just right. The install team did not do it right - dryer vent hose was off the machine. Plus, the washer wasn’t delivered twice and then found out it was incredibly back ordered. Returned it.
No, I would not recommend this to a friend- Cons mentioned:Door
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door is very clunky… Hard to open and close.. Clothes don’t seem to get completely dry.. Knobs and control switches Very user unfriendly.. I suggest you try another brand..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your honest feedback with us about your dryer. We regret hearing that this model has not met your expectations and will share your thoughts on the door and knobs with our team for future consideration. We do encourage you to try the troubleshooting tips on page 12 of the use and care manual which can be found on the product page. If this does not fix the drying matter, please schedule service by calling 1-800-432-2737 so we can assist you further.
- Cons mentioned:Heating element
Dryer Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is not drying and not heating need replacement
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the drying performance of your dryer. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
In the meantime, please review the article titled “Dryer - Taking Too Long To Dry Clothes or Not Drying at All” on the GE Appliances website.
Good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfectly but the lint filter isn't good enough. After a load, I see more lint in the space to the duct. I never seen a dryer that doesn't have this issue, though.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear that your dryer is working perfectly. For help with the lint concern, please be sure to clean the vent hose. Build up in the hose can prevent lint and moisture from being vented properly. We recommend you review the support article on the GE Appliances website titled: "Dryer - Things To Check For A Venting Issue." Thanks for taking the time to share your feedback.
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient dryer. I love the dry cooking setting that cools the clothing down after drying so that your clothes aren’t hot when you pull them out
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the settings on dryer. Went from whirlpool to this and could be happier
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave a review and choosing us for your home. We are glad you are loving your dryer features. This dryer is also equipped with our senor dry technology. This Innovative dual thermistor technology continually monitors temperature and moisture to prevent over-drying and protect your laundry. We're confident this amazing dryer will continue to impress for many years to come!
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crew installation was completed great! Clothing is cleaned and dryer with shrink late! Smells are good no bad!
I would recommend this to a friendPurchased washer/dryer for my daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer/dryer for my daughters 30th birthday. She is amazed at how quickly a load of laundry is completed comparative to her old non high speed dryer.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to leave your review and choosing us for your gift purchase! What a great choice! We are happy to hear that so far your daughter is enjoying it and hope it continues to be a great addition to her laundry space. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Good machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry's fast, I recommend this machine so far has been working good
I would recommend this to a friendDoes not dry
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating up after 15 months. It takes at least 3 cycles for one load to dry and sometimes even more. I called GE customer service and the first thing they offer is to send a technician for a fee when they know this issue has been reported by prior customers and nothing has been done. This dryer is a big fire hazard and should be recalled. Not having a dryer has caused a huge inconvenience for this family of 5. Do not buy this product and save yourself the stress and headache.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to write a review. We're glad to hear that you're currently working with our team to get this situation taken care of. If you have any additional questions, we're here. -Arnesha@GEAppliances
Opening and closing of door is tough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Closing and opening the door is tough. It has a knob like thing - which makes it difficult to open the door
No, I would not recommend this to a friendSmart home integration is great!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great matching set…. The dryer is efficient and dries everything including bulky items quickly and thoroughly. Also works with Alexa and Google.
I would recommend this to a friendLove it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it for a few months now and it’s great! Very quiet and dries fast. Also it’s very deep so works out well with comforters.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very simple to operate and works well. It also looks cool. I like that you can adjust the temperature on more than one setting.
I would recommend this to a friendLavon Warren
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase and delivery was on time and easy setup
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad to hear you’re happy with your purchase, delivery and installation experience! If you’d like to share your feedback regarding this experience with Best Buy, their customer service can be reached at 1 (888) 237-8289.
Anita
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing steam function that i thought it had when purchased.
I would recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your insight. Take care! -Don@GEA
Not very well built
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use but very tinny, not a very sturdy dryer. I dried a pair of California King sheets in it and all it did was roll them into a big ball. I never had that issue with my old set. Since it's washer partner was terrible we returned both to the store.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - we appreciate you taking the time to write a review. Our apologies for your disappointment in the build quality of our washer and dryer. We truly appreciate hearing your honest opinions and will use them as we work towards improving our products in the future. Thanks for giving our products a try and if there is anything we can assist with in the future, don’t hesitate to reach out anytime. Have a great day. Lauren@GEAppliances