Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 7.4 Cu. Ft. Smart Electric Dryer's performance, ease of use, and quiet operation. Many appreciate its large capacity and the various features it offers. However, some customers have expressed concerns about the dryer door's sturdiness and the heating element's reliability. The positive feedback on performance and features outweighs the negative comments regarding the door and heating element.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Especially don't buy this if you own anything >5 years old GE. The first dryer I've ever owned that actually doesn't dry clothes. Normal setting defaults to the midpoint between "Damp" and "Very Dry" settings. When you manually select Very Dry, Eco mode turns on. Guess what? Eco mode = no heat. That's right folks, you get cold and soaked clothes after an hour. You can't make this up. Even turning off Eco mode, the clothes are still damp coming out of the dryer. The lint screen is less than half the size of my 5 year old GE dryer in another house and this new unit weights less than half of the older one. Quality has gone the way of the shareholders. We will be returning these.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This unit has a Max Dry option; however, ecoDry should not come on automatically. You can disable ecoDry by pressing the pad. Furthermore, ecoDry uses a lower heat setting to reduce the total energy consumption of the selected sensor cycle. If your clothes are not drying properly, please view a helpful troubleshooting article on our GE Appliances website titled "DRYER - TAKING TOO LONG TO DRY CLOTHES." If you continue having issues with your unit, we recommend utilizing the warranty by scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or scheduling online. We hope this helps!
Great dryer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer I have had! Many settings for just what you need to dry!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so happy to hear this is your best dryer ever! It's great to see that you're enjoying all of the amazing settings and we hope you've tried out all the amazing features. Thanks for choosing GE! Mike@GEA
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product thanks for being in stock lol had to keep typing
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to share your feedback. We wish you all the best! - Don@GEA
Exceptional Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well! Dries clothes faster than my previous dryer. Love the color as well! Very sleek!!!
I would recommend this to a friendGreat buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality. Great bang for your buck. Has all the extras without paying high price
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
Your review on this awesome dryer is greatly appreciated! We hope you've had some time to rey out all of the neat features included. Thank you for being a part of the GE family. We're always here if you need anything. Have a fantastic day! Mike@GEA
Adequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had the washer / dryer set for a month, but so far, both are adequate, but VERY loud.
I would recommend this to a friendBrand response from GE Answers
Posted .Some noise coming from your dryer during use is normal. We recommend you review the support article on the GE Appliances website titled: "Dryer - Noises." Thanks for taking a moment to share your feedback.
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer takes 2 cycles to dry a full load. Towels especially long to dry as well as jeans
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend you review the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual for help with this situation. Large, heavy fabrics like towels contain more moisture and take longer to dry. Try separating large, heavy fabrics into smaller loads to speed drying time.
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dryer. Very fast Dry time and electricity efficient
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback and we appreciate you being a valued GE Appliances customer. We are so glad to hear that you are happy with the drying capacity and cycle time on your new dryer unit and that you continue to enjoy using it. If you need anything else in the future, please let us know. All the best! Dianna@GEA
The machines
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how quiet the machine is and it’s WiFi technology on it. Great investment!
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior Product Great washer and dryer works super
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, thanks so much for taking time from your day to leave such positive feedback. We're thrilled to know you're loving your GE Appliances washer and dryer and we're wishing you the very best. If there's ever anything you need, reach out to us at any time. - Guy@GEA
Love the new Washer & Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, price and features met or exceeded our expectations.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for being a valued GE appliance customer and taking the time to leave your feedback! It means a lot to us as we strive to make products that are going to make our customers happy at an affordable price. We hope you continue to love your washer and dryer combo and that it is a great addition to your laundry room! If you need anything else, please let us know. All the best! Dianna@GEA
GE Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Haven’t really used it much but it dries quickly which is nice
I would recommend this to a friendDryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer a lot of room for big loads of laundry
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to send us your review and being a valued GEA customer. We are happy that you are impressed with this dryer unit so far and the extra large size it accomodates. We hope it becomes a highlight piece in your laundry space. If there is anything we can help with in the future please let us know. Sincerely- Dianna@GEA
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is user friendly, although the technician went over everything very well
I would recommend this to a friend- Cons mentioned:Door
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned dryer after it was delivered. The door is hard to open and very loud when you open it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thank you for leaving a review. We hate to hear you had trouble with the dryer door – that isn’t what we would expect, and we know this must have been frustrating to deal with. If you still had the dryer, we would have been happy to assist with this issue; our service department is available at 1-800-432-2737 and a technician would have been glad to examine the door. As you have returned it, we will certainly still send notice of your experience to our team for review. Going forward, we’ll do all we can to earn your trust in our brand, and we’re happy to help any time if you have any other concerns or questions. -Sarah@GEA
Customer support sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was awsome. First washer was faulty. But second works fine…. Customer service sucked
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - we appreciate you sharing your feedback and are sorry to hear of the issues you experienced with your unit. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Have a great day! Lauren@GEAppliances
GE Profile 7.4 Cu ft. Smart Electronic Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat temperature is good. The dryer is noisey.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .There are normal sounds or noises that may occur when using your dryer. We recommend you review the support article on the GE Appliances website titled: "Dryer - Noises." Thanks for being part of the GE Profile family!
G.E dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it's easy to use no wrinkle clothes i would recommend it
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only used a handful of times so far, so good
I would recommend this to a friendDoes not dry properly!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through all of settings and read through the manual, but cannot get the dryer to complete drying cycles where the clothes are actually dry. The sensors don’t seem to read the moisture correctly and the dryer turns off before the clothes are dry even with the setting on “Max Dry”. I was going to return the dryer, but only had a two week window, so I’m now going to have to deal with the warranty and manufacturer. NOT HAPPY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.