Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 7.4 Cu. Ft. Smart Electric Dryer's performance, ease of use, and quiet operation. Many appreciate its large capacity and the various features it offers. However, some customers have expressed concerns about the dryer door's sturdiness and the heating element's reliability. The positive feedback on performance and features outweighs the negative comments regarding the door and heating element.
This summary was generated by AI based on customer reviews.
Great dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. Various settings that really work. Dries quick.
I would recommend this to a friendWasher and dryer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was Quick, fast, on time and helpful! Thank you!
I would recommend this to a friendHappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dryer...... And all three of my home cameras
I would recommend this to a friendVery Efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries great and the various temperature setting are perfect
I would recommend this to a friendReliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and good on time it is wonderful and I love it
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairs well with the washer and drys super fast and good!!
I would recommend this to a friendAmys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was awesome. I love my new dryer and the features.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We're excited to hear that you love your dryer and all of its features! Thanks for the review, and should you have any additional feedback, please reach out to us! All the best.-Kianna@GEA
About 2 months old and already broke down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about the purchase, but after 2 months, the motor would not start. The controls were lit and the app would tell me it washed a load, but it wouldn’t do anything. Called service and they had to replaced the lid lock and had to order a new motor and multiple parts to assemble the motor. It takes 2 weeks for the parts to arrive so I’m having to wash at a laundromat. Crazy thing is that my previous washer and dryer lasted me 14 years without a hiccup until the end of their days.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulty you're having with your washer. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Great dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Clean and dry very well. Energy and efficient
I would recommend this to a friendGE Profile dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very quietly, looks good and dries clothes fast.
I would recommend this to a friendWasher Dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received product about 2 weeks ago and so far no issues.
I would recommend this to a friendDaughtGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great was a gift for daughter new apartment..
I would recommend this to a friendGE Profile Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with the lint screen. I clean it after every use as prescribed, but it still allows lint to escape into the dryer.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Good Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal for the price. A little loud, but works well so far
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
Thank you for sharing your thoughts with us. We do apologize for the noise, but are happy to hear that it works well so far. This dryer is an excellent model to have and we know it'll handle your laundry needs for a long time. Your support means a great deal to us! Let us know if you need anything. Best. Mike@GEA
Don't buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer delivered with big dent in it. Got it replaced. Operates for over an hour on small or medium loads and doesn't dry clothes completely.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking the vent on the back of the dryer and the vent cap on the outside of your home for any type of obstruction or restriction as it could affect the drying performance. If you continue to have concerns, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your dryer evaluated and repaired as needed. -Vikki@GEAppliances
Lack Of Communication
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue was that the product didn’t come with a power cord. When I order it online it never said that was extra. When I went in Best Buy to ask about it they told it doesn’t come with one. Wish it would have said that online.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share your experience. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Kind regards. Lauren@GEAppliances
Returning it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks nice. I was pleased to have a matching set. Apparently looks is all it has. It failed to do its main job was to dry. No matter what setting, no matter max dryness, no matter how many hours of running time, clothes end up damp. After owning a couple days, I'm returning it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the “Clothes take too long to dry” troubleshooting section on page 12 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If those tips don’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
I dont like the missing agitator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes dont smell as clean without the swishing around of the agitators
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey,
Thanks for taking the time to share your views with us. We're sorry to hear that you feel like your clothes aren't getting as clean and understand your concern. We'll make sure to share your feedback with our development team so improvements can be made. Be sure to keep in touch. Mike@GEA
GE dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn’t dry clothes completely. Have to add time several times .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to send us your review. We might have some information that can help with your drying time. We found some troubleshooting in the use and care manual on page 22 here- https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf. IF you find after troubleshooting that your unit is still taking a really long time to dry then we would sugggest calling one of our technicians to come look at your dryer. The number is below- GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
If you need anything else in the future, please let us know. Sincerely- Dianna@GEA
mrs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry well have to run it 2-3 times to get a load completely dry
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To help with this situation, please follow the troubleshooting tips im the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.