Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Great Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer! Gets the job done. Takes care of larger loads.
I would recommend this to a friendDryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality and looks nice also would recommend to whoever is wanting a unit this is the one
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We're happy to hear that you are enjoying your beautiful dryer so much that you would recommend it! Thanks for the review, and should you have any additional feedback, please reach out to us! All the best.-Kianna@GEA
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, does everything I need and more and super quiet
I would recommend this to a friendNit really happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not good for drying cloths, it’s take to long . We need to do it 2x before you get dry the cloths.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We always strive to provide solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEA
Great dryer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best dryer I have had! Many settings for just what you need to dry!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so happy to hear this is your best dryer ever! It's great to see that you're enjoying all of the amazing settings and we hope you've tried out all the amazing features. Thanks for choosing GE! Mike@GEA
Exceptional Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well! Dries clothes faster than my previous dryer. Love the color as well! Very sleek!!!
I would recommend this to a friendGood dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good dryer. It suits my needs for a clothes dryer.
I would recommend this to a friendGreat buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality. Great bang for your buck. Has all the extras without paying high price
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
Your review on this awesome dryer is greatly appreciated! We hope you've had some time to rey out all of the neat features included. Thank you for being a part of the GE family. We're always here if you need anything. Have a fantastic day! Mike@GEA
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product thanks for being in stock lol had to keep typing
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to share your feedback. We wish you all the best! - Don@GEA
Dont buy with best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item arrived with a defect. The lid will not lock unless it is held down manually, and the spin cycle does not start automatically. I received the item through store delivery, and trying to get it returned or repaired has been a major hassle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your lid lock is not working properly, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. -- To best address your damaged item upon delivery, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
The machines
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love how quiet the machine is and it’s WiFi technology on it. Great investment!
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior Product Great washer and dryer works super
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there, thanks so much for taking time from your day to leave such positive feedback. We're thrilled to know you're loving your GE Appliances washer and dryer and we're wishing you the very best. If there's ever anything you need, reach out to us at any time. - Guy@GEA
Great dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing dryer. Very fast Dry time and electricity efficient
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback and we appreciate you being a valued GE Appliances customer. We are so glad to hear that you are happy with the drying capacity and cycle time on your new dryer unit and that you continue to enjoy using it. If you need anything else in the future, please let us know. All the best! Dianna@GEA
DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Especially don't buy this if you own anything >5 years old GE. The first dryer I've ever owned that actually doesn't dry clothes. Normal setting defaults to the midpoint between "Damp" and "Very Dry" settings. When you manually select Very Dry, Eco mode turns on. Guess what? Eco mode = no heat. That's right folks, you get cold and soaked clothes after an hour. You can't make this up. Even turning off Eco mode, the clothes are still damp coming out of the dryer. The lint screen is less than half the size of my 5 year old GE dryer in another house and this new unit weights less than half of the older one. Quality has gone the way of the shareholders. We will be returning these.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This unit has a Max Dry option; however, ecoDry should not come on automatically. You can disable ecoDry by pressing the pad. Furthermore, ecoDry uses a lower heat setting to reduce the total energy consumption of the selected sensor cycle. If your clothes are not drying properly, please view a helpful troubleshooting article on our GE Appliances website titled "DRYER - TAKING TOO LONG TO DRY CLOTHES." If you continue having issues with your unit, we recommend utilizing the warranty by scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or scheduling online. We hope this helps!
Love the new Washer & Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, price and features met or exceeded our expectations.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for being a valued GE appliance customer and taking the time to leave your feedback! It means a lot to us as we strive to make products that are going to make our customers happy at an affordable price. We hope you continue to love your washer and dryer combo and that it is a great addition to your laundry room! If you need anything else, please let us know. All the best! Dianna@GEA
Adequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had the washer / dryer set for a month, but so far, both are adequate, but VERY loud.
I would recommend this to a friendBrand response from GE Answers
Posted .Some noise coming from your dryer during use is normal. We recommend you review the support article on the GE Appliances website titled: "Dryer - Noises." Thanks for taking a moment to share your feedback.
GE Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good! Haven’t really used it much but it dries quickly which is nice
I would recommend this to a friendMaybe It’s This Particular Dryer Itself
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer looks amazing and has all the bells and whistles. Our primary issue is how long it takes to dry. It can sometimes go for 3 hours and the clothes will still be damp. Not very high efficiency.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your dryer is not drying properly, please ensure the duct is clean, the lint filter is cleaned, and your loads are sorted and not overloaded. If this doesn't help, please schedule service by calling 833-426-3393. Our technicians would be happy to investigate further so you can enjoy every aspect of your unit!
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer takes 2 cycles to dry a full load. Towels especially long to dry as well as jeans
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend you review the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual for help with this situation. Large, heavy fabrics like towels contain more moisture and take longer to dry. Try separating large, heavy fabrics into smaller loads to speed drying time.
- Cons mentioned:Heating element
Heating element goes out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd time heating element has went out. Best Buy Total Tech Member and they still take forever to repair. What is the point of having coverage?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having multiple issues with your dryer must be frustrating. If you have an extended warranty, we would recommend continuing to work with them to take advantage of your coverage; if you need to reach out to Best Buy, their customer care can be reached at 1 (888) 237-8289. If you aren't able to resolve this concern with your warranty, you're also welcome to reach out to us with a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly review further.