Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 7.4 Cu. Ft. Smart Electric Dryer's performance, ease of use, and quiet operation. Many appreciate its large capacity and the various features it offers. However, some customers have expressed concerns about the dryer door's sturdiness and the heating element's reliability. The positive feedback on performance and features outweighs the negative comments regarding the door and heating element.
This summary was generated by AI based on customer reviews.
Money Drain NEVER AGAIN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only are you purchasing the appliance but they include absolutely nothing for parts for installing it into your home. They make you purchase even the power cord for this product. So be ready to spend an extra $400 just to use your dryer. NEVER AGAIN FROM BEST BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to share your experience and appreciate you being a valued GE Profile customer. Power cords are not included as they need to fit your installation requirements. More information about this can be found in your install guide on page 8 under power cords which can be found on the website to review. Dianna@GEProfile
Profile dryer worst ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.over heated causing laundry room to be hot and wet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to gather some additional details about this matter. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your dryer so we can further investigate. -Don@GEAppliances
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought me a damaged dryer. I waited 9 days for another one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances
Electric dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box, and it makes bad noise and not able to return the dryer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your thoughts. With all dryers, some shaking or noise is normal. Search for the article titled “Dryer - Noises” on the GE Appliances website in the Support section for a listing of all the normal noises you can expect. -- Another cause could be the dryer sitting unevenly. In that case, it should be moved to an even floor space or adjust the legs as necessary until even. When leveling a dryer, make sure to level both front to back and side to side. -- To best address your open box concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
Not completely happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a bit disappointed in this dryer, because it does not always completely dry some clothes and towels in one cycle. It often requires additional drying time. We never had to do this with previous dryers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there – We regret to hear that your dryer is taking longer to dry your clothes than anticipated. We share your disappointment in this matter. We encourage you to try the troubleshooting tips on page 12 of the use and care manual here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual. If these tips do not work, please take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. Our technicians are always happy to help! You can always come back with additional questions. -Kacie@GEA
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this dryer. It takes FOREVER to dry anything.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’d be happy to help with your dryer’s drying performance. We recommend checking the fuses/circuit breakers to ensure there's no issue. Some electric dryers use two fuses/breakers. If only one is operating, performance will be impacted. We also advise making sure the ducting isn't obstructed. Additional tips are available starting on page 15 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product's page. We also have an article on our GE Appliances website titled “Dryer - Taking Too Long To Dry Clothes or Not Drying at All" that has troubleshooting; that can be viewed when you look up the title and click the 'Support' tab. If you aren't able to resolve this with troubleshooting, our service team Bodewell can be reached at 833-426-3393. A technician can examine the dryer for any issues.
- Cons mentioned:Door
Buy another product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No steam. The door is difficult to close and feels like its on the verge of breaking even after only a few weeks. Moisture sensor is suboptimal
No, I would not recommend this to a friend Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk junk junk junk junk junk junk junk junk junk junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If there are any specific details you'd like to share about your experience with your dryer, you can reach out to us directly and we'd be happy to review the situation further.
Dryer stopped heating
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating after 8 months. Back and forth calls between best buy and manufacturer to try to get it fixed while inside the warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We're confident our certified GE Appliances technician will provide the best solution possible. Thank you for your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Warm regards. -Don@GEAppliances
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not care for product it didn’t dry well to me and the controls were hard to use
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We share your concerns and appreciate you making us aware of your experience. - Vikki@GEAppliances
Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer does not dry well seems to take extra time from previous dryers I’ve had. I’ve only had it 6 months to the day and stopped drying completely so now waiting for techs to come out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear that your dryer unit is not working properly and understand your disappointment. We apologize for any inconvenience this has caused. We are happy to hear you have service scheduled, as we are confident they will be able to get your unit working as it should for you. Please know that is not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve in future builds. Let us know if you need anything else in the future. Sincerely-Dianna@GEA
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fist I get didn’t wok it was almost a month before I get another one
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had trouble with the first dryer that was delivered. This is certainly not what we expect to hear, nor is this the ownership experience we wanted you to have. We're glad to know you were able to receive a replacement dryer that works properly. If you have any questions about your dryer, don't hesitate to reach out to us. We're always here to help you.
Don’t buy this dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this dryer has had to be repaired four times in 10 months and it takes weeks to get repaired
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand how multiple repairs on your dryer would be frustrating, and we truly apologize for the inconvenience. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, provide a copy of this review, your contact information (email and phone number), as well as any service confirmation or case numbers you may have, so we can better understand the situation. Hope to hear from you soon. - Julia@GEAppliances
Poor customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service as mentioned in prior review. Had to cancel the original order and rebuy at a higher price and was not provided any help by customer service as I bought it online. Although store manager tried his best to help. Never buying anything from best buy online
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had an unsatisfactory shopping experience. We encourage you to reach out to Best Buy directly, by calling your local store, to further discuss your experience.
Choose Another Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer for about one year, then the heat stopped working. Repair person was familiar with the model (bad sign) and fixed it. Heat stopped working again. Repair person said these aren't made well. He was right.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the disappointment caused by this situation with the heat. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Dryer malfunction
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible did not work customer services was horrible as well
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We suggest checking out the Troubleshooting Tips section starting on page 12 of the Owner’s Manual for ways to improve common issues. The Owner’s Manual can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- If those tips don’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. -- To best address your purchasing concerns, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances
- Pros mentioned:Overall performance
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performing machine at a decent price. Recommend.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your recommendation. We are so happy to hear your dryer is working well and was priced right for your budget! If you have any questions in the future, please let us know. We are here to help! Joyce@GEA
NOPE!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dryer after my 20 year old Kenmore washer broke. I wanted to get a set that matched. They just don't make appliances like they used to. So many electronic cycles that just don't get it done. It took 3 rounds to get my clothes fully dry and they weren't large loads. I have returned both the GE washer and this dryer and put my Kenmore back in. NEVER AGAIN!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We are sorry that your dryer did not meet your expectations. We apologize for any inconvenience caused and appreciate your patience and understanding. We understand you were looking for a dryer to provide a quick and efficient drying experience. Our dryer is designed to provide a thorough drying experience with the help of its sensor dry technology. However, we understand that this feature may not be suitable for everyone. We apologize for any confusion caused by the electronic cycles and the drying time. We will consider your feedback as we continue to improve our products. Thank you for choosing GE Appliances. We hope to have the opportunity to serve you better in the future. -Kacie@GEAppliances
Horrible!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so mad with the GE dryer and the company itself. The dryer has ruined several items by snagging them and it also doesn’t completely dry the clothes after the full cycle run. I contacted GE because of course Best Buy has a sorry return time and I’m at a stand still because they don’t listen to the actual issues when explaining. DO NOT BUY THIS DRYER!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We sincerely apologize for the difficulties you've encountered with your dryer. We understand your frustration, especially as the dryer has ruined several items, and want to make things right. Please call our GE Appliances Consumer Service at 1-800-432-2737 to schedule service and take advantage of your one-year warranty with us at your earliest convenience. If you have any additional concerns, feel free to reach out to us on social media. We appreciate your patience and look forward to resolving this matter for you. -Kacie@GEAppliances
- Pros mentioned:Dryer performance
GA charcoal Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE Dryer is making so much noise. Otherwise it is good looking Dryer & dries good but makes lots of noise while drying.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks so much for your purchase. We are happy to hear your dryer is working well and you like the Diamond Gray color. It is a beautiful model! We are sorry to hear it is making noise. There is a normal squeak when the dryer is started. This start-up squeak should go away after the first few seconds of operation. Also, the sound of the drum as it turns. Sounds that are not normal: ~A thumping sound. ~A humming sound. ~ A squeak that develops after the dryer has heated up but is not heard when the dryer is cool. ~ A squeaking that is very short and repeats every few seconds (like a chirping sound). If you continue to have this happen, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA