Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Especially don't buy this if you own anything >5 years old GE. The first dryer I've ever owned that actually doesn't dry clothes. Normal setting defaults to the midpoint between "Damp" and "Very Dry" settings. When you manually select Very Dry, Eco mode turns on. Guess what? Eco mode = no heat. That's right folks, you get cold and soaked clothes after an hour. You can't make this up. Even turning off Eco mode, the clothes are still damp coming out of the dryer. The lint screen is less than half the size of my 5 year old GE dryer in another house and this new unit weights less than half of the older one. Quality has gone the way of the shareholders. We will be returning these.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This unit has a Max Dry option; however, ecoDry should not come on automatically. You can disable ecoDry by pressing the pad. Furthermore, ecoDry uses a lower heat setting to reduce the total energy consumption of the selected sensor cycle. If your clothes are not drying properly, please view a helpful troubleshooting article on our GE Appliances website titled "DRYER - TAKING TOO LONG TO DRY CLOTHES." If you continue having issues with your unit, we recommend utilizing the warranty by scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or scheduling online. We hope this helps!
Adequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had the washer / dryer set for a month, but so far, both are adequate, but VERY loud.
I would recommend this to a friendBrand response from GE Answers
Posted .Some noise coming from your dryer during use is normal. We recommend you review the support article on the GE Appliances website titled: "Dryer - Noises." Thanks for taking a moment to share your feedback.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent dryer a lot of room for big loads of laundry
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to send us your review and being a valued GEA customer. We are happy that you are impressed with this dryer unit so far and the extra large size it accomodates. We hope it becomes a highlight piece in your laundry space. If there is anything we can help with in the future please let us know. Sincerely- Dianna@GEA
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer takes 2 cycles to dry a full load. Towels especially long to dry as well as jeans
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend you review the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual for help with this situation. Large, heavy fabrics like towels contain more moisture and take longer to dry. Try separating large, heavy fabrics into smaller loads to speed drying time.
- Cons mentioned:Door
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned dryer after it was delivered. The door is hard to open and very loud when you open it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thank you for leaving a review. We hate to hear you had trouble with the dryer door – that isn’t what we would expect, and we know this must have been frustrating to deal with. If you still had the dryer, we would have been happy to assist with this issue; our service department is available at 1-800-432-2737 and a technician would have been glad to examine the door. As you have returned it, we will certainly still send notice of your experience to our team for review. Going forward, we’ll do all we can to earn your trust in our brand, and we’re happy to help any time if you have any other concerns or questions. -Sarah@GEA
- Cons mentioned:Heating element
Heating element goes out
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd time heating element has went out. Best Buy Total Tech Member and they still take forever to repair. What is the point of having coverage?
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having multiple issues with your dryer must be frustrating. If you have an extended warranty, we would recommend continuing to work with them to take advantage of your coverage; if you need to reach out to Best Buy, their customer care can be reached at 1 (888) 237-8289. If you aren't able to resolve this concern with your warranty, you're also welcome to reach out to us with a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We can certainly review further.
G.E dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it it's easy to use no wrinkle clothes i would recommend it
I would recommend this to a friendMaybe It’s This Particular Dryer Itself
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer looks amazing and has all the bells and whistles. Our primary issue is how long it takes to dry. It can sometimes go for 3 hours and the clothes will still be damp. Not very high efficiency.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your dryer is not drying properly, please ensure the duct is clean, the lint filter is cleaned, and your loads are sorted and not overloaded. If this doesn't help, please schedule service by calling 833-426-3393. Our technicians would be happy to investigate further so you can enjoy every aspect of your unit!
Customer support sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was awsome. First washer was faulty. But second works fine…. Customer service sucked
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - we appreciate you sharing your feedback and are sorry to hear of the issues you experienced with your unit. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Have a great day! Lauren@GEAppliances
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have only used a handful of times so far, so good
I would recommend this to a friendGreat dryer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. Various settings that really work. Dries quick.
I would recommend this to a friendWasher and dryer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was Quick, fast, on time and helpful! Thank you!
I would recommend this to a friendA Month Late
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a warranty for 1 year. Our dryer starter acting up 1 year and 1 month after we got it. Is making a loud noise like something is grinding/rubbing on the drum. Now we get to pay for repairs.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the loud grinding noise that you're hearing from the drum on your dryer. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so that we can further investigate.
Very Efficient
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dries great and the various temperature setting are perfect
I would recommend this to a friendReliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and good on time it is wonderful and I love it
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pairs well with the washer and drys super fast and good!!
I would recommend this to a friendAmys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was awesome. I love my new dryer and the features.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We're excited to hear that you love your dryer and all of its features! Thanks for the review, and should you have any additional feedback, please reach out to us! All the best.-Kianna@GEA
GE Profile 7.4 Cu ft. Smart Electronic Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat temperature is good. The dryer is noisey.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .There are normal sounds or noises that may occur when using your dryer. We recommend you review the support article on the GE Appliances website titled: "Dryer - Noises." Thanks for being part of the GE Profile family!
Great dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Clean and dry very well. Energy and efficient
I would recommend this to a friendGE Profile dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very quietly, looks good and dries clothes fast.
I would recommend this to a friend