Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
GE Profile Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with the lint screen. I clean it after every use as prescribed, but it still allows lint to escape into the dryer.
No, I would not recommend this to a friendDoes not dry properly!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through all of settings and read through the manual, but cannot get the dryer to complete drying cycles where the clothes are actually dry. The sensors don’t seem to read the moisture correctly and the dryer turns off before the clothes are dry even with the setting on “Max Dry”. I was going to return the dryer, but only had a two week window, so I’m now going to have to deal with the warranty and manufacturer. NOT HAPPY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
About 2 months old and already broke down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about the purchase, but after 2 months, the motor would not start. The controls were lit and the app would tell me it washed a load, but it wouldn’t do anything. Called service and they had to replaced the lid lock and had to order a new motor and multiple parts to assemble the motor. It takes 2 weeks for the parts to arrive so I’m having to wash at a laundromat. Crazy thing is that my previous washer and dryer lasted me 14 years without a hiccup until the end of their days.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulty you're having with your washer. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Pros mentioned:Overall performance
Good Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal for the price. A little loud, but works well so far
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
Thank you for sharing your thoughts with us. We do apologize for the noise, but are happy to hear that it works well so far. This dryer is an excellent model to have and we know it'll handle your laundry needs for a long time. Your support means a great deal to us! Let us know if you need anything. Best. Mike@GEA
Lack Of Communication
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only issue was that the product didn’t come with a power cord. When I order it online it never said that was extra. When I went in Best Buy to ask about it they told it doesn’t come with one. Wish it would have said that online.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share your experience. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Kind regards. Lauren@GEAppliances
I dont like the missing agitator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clothes dont smell as clean without the swishing around of the agitators
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey,
Thanks for taking the time to share your views with us. We're sorry to hear that you feel like your clothes aren't getting as clean and understand your concern. We'll make sure to share your feedback with our development team so improvements can be made. Be sure to keep in touch. Mike@GEA
GE dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer doesn’t dry clothes completely. Have to add time several times .
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- Thank you for taking the time to send us your review. We might have some information that can help with your drying time. We found some troubleshooting in the use and care manual on page 22 here- https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf. IF you find after troubleshooting that your unit is still taking a really long time to dry then we would sugggest calling one of our technicians to come look at your dryer. The number is below- GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
If you need anything else in the future, please let us know. Sincerely- Dianna@GEA
Returning it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer looks nice. I was pleased to have a matching set. Apparently looks is all it has. It failed to do its main job was to dry. No matter what setting, no matter max dryness, no matter how many hours of running time, clothes end up damp. After owning a couple days, I'm returning it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the “Clothes take too long to dry” troubleshooting section on page 12 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If those tips don’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
mrs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry well have to run it 2-3 times to get a load completely dry
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To help with this situation, please follow the troubleshooting tips im the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Don't buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer delivered with big dent in it. Got it replaced. Operates for over an hour on small or medium loads and doesn't dry clothes completely.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking the vent on the back of the dryer and the vent cap on the outside of your home for any type of obstruction or restriction as it could affect the drying performance. If you continue to have concerns, we recommend contacting Bodewell, our GE Appliances team of experts at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your dryer evaluated and repaired as needed. -Vikki@GEAppliances
Money Drain NEVER AGAIN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only are you purchasing the appliance but they include absolutely nothing for parts for installing it into your home. They make you purchase even the power cord for this product. So be ready to spend an extra $400 just to use your dryer. NEVER AGAIN FROM BEST BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to share your experience and appreciate you being a valued GE Profile customer. Power cords are not included as they need to fit your installation requirements. More information about this can be found in your install guide on page 8 under power cords which can be found on the website to review. Dianna@GEProfile
Not completely happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a bit disappointed in this dryer, because it does not always completely dry some clothes and towels in one cycle. It often requires additional drying time. We never had to do this with previous dryers.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there – We regret to hear that your dryer is taking longer to dry your clothes than anticipated. We share your disappointment in this matter. We encourage you to try the troubleshooting tips on page 12 of the use and care manual here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual. If these tips do not work, please take advantage of your one-year warranty with us by calling our GE Consumer Service at 1-800-432-2737. Our technicians are always happy to help! You can always come back with additional questions. -Kacie@GEA
- Cons mentioned:Door
Buy another product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No steam. The door is difficult to close and feels like its on the verge of breaking even after only a few weeks. Moisture sensor is suboptimal
No, I would not recommend this to a friend Dryer stopped heating
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating after 8 months. Back and forth calls between best buy and manufacturer to try to get it fixed while inside the warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We're confident our certified GE Appliances technician will provide the best solution possible. Thank you for your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Warm regards. -Don@GEAppliances
Dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer does not dry well seems to take extra time from previous dryers I’ve had. I’ve only had it 6 months to the day and stopped drying completely so now waiting for techs to come out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear that your dryer unit is not working properly and understand your disappointment. We apologize for any inconvenience this has caused. We are happy to hear you have service scheduled, as we are confident they will be able to get your unit working as it should for you. Please know that is not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve in future builds. Let us know if you need anything else in the future. Sincerely-Dianna@GEA
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk junk junk junk junk junk junk junk junk junk junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If there are any specific details you'd like to share about your experience with your dryer, you can reach out to us directly and we'd be happy to review the situation further.
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fist I get didn’t wok it was almost a month before I get another one
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had trouble with the first dryer that was delivered. This is certainly not what we expect to hear, nor is this the ownership experience we wanted you to have. We're glad to know you were able to receive a replacement dryer that works properly. If you have any questions about your dryer, don't hesitate to reach out to us. We're always here to help you.
Profile dryer worst ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.over heated causing laundry room to be hot and wet.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to gather some additional details about this matter. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your dryer so we can further investigate. -Don@GEAppliances
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought me a damaged dryer. I waited 9 days for another one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances
Electric dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box, and it makes bad noise and not able to return the dryer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your thoughts. With all dryers, some shaking or noise is normal. Search for the article titled “Dryer - Noises” on the GE Appliances website in the Support section for a listing of all the normal noises you can expect. -- Another cause could be the dryer sitting unevenly. In that case, it should be moved to an even floor space or adjust the legs as necessary until even. When leveling a dryer, make sure to level both front to back and side to side. -- To best address your open box concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. Lauren@GEAppliances