Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 7.4 Cu. Ft. Smart Electric Dryer's performance, ease of use, and quiet operation. Many appreciate its large capacity and the various features it offers. However, some customers have expressed concerns about the dryer door's sturdiness and the heating element's reliability. The positive feedback on performance and features outweighs the negative comments regarding the door and heating element.
This summary was generated by AI based on customer reviews.
ALL defective
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would rate 0 but not option. Has defects that GE is not disclosing with purchasers. Broke within the first year and GE refuses to replace. Just sending techs every 2 weeks to fix. Have not have a working dryer in months due to their negligible customer care. Techs keep coming and saying they all have this issue and GE will never replace it properly. Never purchasing another item from GE ever again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that you are having issues with your dryer and getting it fixed has not been ideal. We apologize for the inconvenience. Your experience is important to us, and we encourage you to continue to work with us get things fixed. Please let us know if you would like to provide any additional feedback as we do hope to restore your confidence in our brand. All the best.- Kianna@GEA
Doesnt dry clothes
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy!! Total waste of money!! Takes 4 hours to dry clothes!! Still under warranty and trchnician has been out 3 times and he says nothing wrong with it! I’m done with GE - never buying anyrhing made by GE
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend searching for the article titled “Dryer - Taking Too Long To Dry Clothes” on our GE Appliances website for guidance. If those tips don’t help, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
DONT RECOMMEND!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! It was making a banging noise when it was spinning from the first time using it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
- Cons mentioned:Heating element
Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only having it 1 year the heating element goes out
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear about the issue you're facing with the heating element of your dryer after just one year. This is certainly not the experience we want you to have. We'd love the opportunity to help! Please send us a private message on any social media platform with your model and serial numbers as well as a screenshot of this review. We look forward to helping you soon. -Kacie@GEAppliances
Horrible set
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryers takes 3 cycles to dry I am sure my electric bill is way higher with this dryer. Not loving this set at all. Horrible set from GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand an issue with drying performance must be concerning, and we want to assist. Troubleshooting tips are available starting on page 15 of the manual; that can be viewed on our GE Appliances website when you look up the model number and go to the product page. Among other tips, you may want to make sure there’s no issue with the fuses/breakers; electric dryers often use two fuses/circuit breakers, and if only one is operating the drying may be affected. If you’re not able to resolve this concern and think service is necessary, you can reach out to that department at 833-426-3393. A technician can certainly examine the dryer for any concerns.
Very bad dryer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t purchased this dryer, we bought one and it broke in 2 weeks, the guarantee it’s available but I’m still waiting for 2 months that they fix, don’t bought it very bad decision.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your dryer broke within two weeks and that you've been waiting for two months for repairs. We'd like to review this situation further. Please send us a private message on any of our GE Appliances social media platforms. We look forward to speaking with you at your earliest convenience.
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst washer/dryer set we have ever owned. Dryer never worked quite right and Best Buy would never make it right. We have had to replace in less than 2 yrs.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that your washer and dryer have not met your expectations and that you had to replace them. This is not what we'd expect from these models. We hope to earn your trust in the future and we're here for you if you need anything.
Unhappy with purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken so I sent it back for a refund. I won't be buying another.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for bringing this to our attention. We understand the disappointment and inconvenience this situation has caused. This is not a normal occurrence, and we hope you allow us to work hard to gain your trust again in the future. Kind regards. -Don@GEAppliances
Won’t heat
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working, only lasted me a couple years waste of money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your dryer isn't heating properly. We encourage you to try the troubleshooting tips on page 13 of the Use and Care Manual in the "Dryer doesn't heat" section. You can locate the Use and Care Manual in the "From the Manufacturer" section of this product page. If these tips don't solve the heating issue, please reach out to our service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our skilled technicians will be able to assist you further, if needed. - Julia@GEAppliances
Unhappy Transaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not really dry the clothes an store wouldn’t take item back
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend viewing the “The Dry dryness level was chosen but load is still damp” troubleshooting section on page 12 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
Bad dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this equipment confident that it would work properly, however, more than a month ago I notified the technical service that the dryer did not work until today. I am waiting for someone to help me solve the problem because the technician came to the house and said that the dryer is broken and needs to be replaced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to share your review. We would like to gather some additional details about this matter. At your earliest convenience, please reach out to us on social media with the complete model and serial numbers of your unit, and a copy of this review so we can investigate the situation further. We look forward to hearing from you soon. Best regards. -Don@GEA
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry. I have changed the settings around, different temps… doesn’t matter. Only dries when it wants to. I’ve had to rehash the same load of laundry 4 times now bc we thought it was drying and then surprise! Still completely damp and smelly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We're sorry to hear about the challenges you've encountered with your dryer. We apologize for any inconvenience this has caused. To troubleshoot the issue, please ensure that there is nothing blocking the vent and that the lint filter is clean. If the problem persists, we recommend taking advantage of the one-year warranty by calling our GE Appliances Consumer Service at 1-800-432-2737. Our team is here to assist you, and you can also reach out to us on social media for additional support. Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation. -Kacie@GEAppliances
Ok for cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is machine no problem use cleaning up faster !!!!! Thank you for your time
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your review. We are happy to hear that your dishwasher unit is cleaning great for you! We hope it continues to be a joy in your kitchen space and if there is anything else we can assist with in the future, please let us know. Sincerely- Dianna@GEA
Mildewy smell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it a little over two weeks and from the first time I used it, it smelled mildewy. I’m replacing it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know the situation. For help with this concern, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Dryer blew up
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had my dryer under a year, they have came to fix it 3 times now. After this last time about 3-4 months later it literally blew up and almost caused a fire! It the clothes in the dtyer would have been dry the absolutely would have caught on fire!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your dryer, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Best regards. -Don@GEAppliances
Run away from this!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with the washer, started having issues right away. 12 repairs later … was ready to throw it out the window. So noisy, had to run even a small load (2 hoodies, 2 pr of running pants, & a t-shirt) no less than 2 - 2 hr cycles.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you've had these issues. This is not the ownership experience we want for you and truly apologize for your inconvenience. We would like to look into this for you. When you have a moment, please reach out to us via a private message on social media with your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
GE Profile
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to dry clothes 2 or 3 times before they are completely dry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreeciate you taking the time to send us your review and being a valued GEA customer. We may be able to help with why the unit is taking a while to dry clothes. We can list from the use and care manual starting on page 12 here -https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf, some troubleshooting tips that could help with that. We hope that you enjoy using your unit for many years and if you need anything else, please let us know. Sincerely-Dianna@GEA
Horrible Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase a floor model and only worked for a week. Then the service was horrible and was transferred several times. Finally took idem back for an exchange and that floor model didn't even work.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had these issues and truly apologize for your inconvenience. This is not the ownership experience we want for you and your family. Please reach out to us via a private message on social media, like Facebook with your model and serial number, address, email and phone number and a copy of this review and we will be happy to look into this for you. Thank you! Joyce@GEAppliances
Horrible horrible horrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whatever you do, do NOT buy this dryer. I have had it for 6 months and have had to have a repair done three times. The dryer chronically stops HEATING for no apparent reason at all. DO NOT PURCHASE. It is not worth the low cost!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear of the trouble you've had with your dryer and we apologize for any inconvenience. If you would like to try some troubleshooting, we recommend checking the building’s fuse/circuit breaker box and replacing both fuses or resetting both breakers. If you still need help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Let us know if we can be of further assistance. All the best.- Kianna@GEA
Melissa
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst dryer ever had. Has always been struggle to dry clothes in it. It’s been repaired twice and now on its third breakdown. Only had it 8 months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you're having this issue with your dryer. This is not what we expect to hear and apologize for your inconvenience. Please send us a private message on GE Appliances social media like Facebook or X and include a copy of this review your model and serial number, address, email and phone number.