Customer Ratings & Reviews

We're glad to hear Best Buy was able to provide a resolution. Thanks for sharing your experience.

Hello - We hate to hear that you're having an issue with your dryer; however, we're more than confident our certified GE Appliances technician will provide the best solution possible. Thank you for your patience during this time, and we'll gladly share your feedback with our quality team for any necessary improvements. Kind regards. -Don@GEAppliances

Oh no! We are very disappointed to hear about your issues with delivery, and we can certainly understand the headache this must have caused for you. We are confident that our factory service and repair team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to assisting you in any ways that we can! -Elliot@GEA

We're glad that you reached out. For help with this concern, please follow the troubleshooting tips in the in the section titled: "Clothes take too long to dry" on pg. 12 of the Owner's Manual. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

Oh my. We certainly understand how important it is to have a balanced washer while washing your comforter or towels. We do encourage you to ensure that the feet are planted firmly in the ground and that you are adding a few additional items to the load to help balance the tub. If this does not resolve the matter, please schedule service by calling 1-800-432-2737. Our great technicians are always happy to help!

We are very sorry to hear your dyer isn't turning on. This isn't what we expect to hear and would like to look into this for you. If you haven't already, please try flipping your breaker off for a couple of minutes to see if the circuit tripped. If that doesn't help, please reach out to us directly via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number.

If your dryer is no longer heating a possible cause is that a fuse is blown, or a circuit breaker is tripped. In this case, the dryer may tumble but not heat. Check the building’s fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown, or one breaker tripped. -- If this doesn’t help, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.

Hey there,

Thanks for providing your feedback to us. We're so happy to hear that you are loving how well this dryer works. It's definitely a powerful model to have for any home. Make sure you connect to the WiFi for even more amazing features! Let us know if you need anything. Mike@GEA

Hello- We appreciate you taking the time to contact us with your feedback. We are sorry that your dryer is not working properly and understand how disappointing that is. We always strive to providing solutions for our customers and if we could get some additional information, we would like the opportunity to help resolve any concerns you may have. If you could please reach out to us via private message on social media, we would be happy to help! Let us know if you need anything else. All the best! Dianna@GEAppliances

Greetings - We're truly sorry to hear about the challenges you've encountered with your dryer, and we apologize for any inconvenience this has caused. To improve the drying performance, we recommend a few steps. Firstly, ensure that the dryer is vented properly with no obstructions. Additionally, make sure loads are properly sorted, and avoid overloading the dryer. Lastly, it's essential to clean the lint trap before each use. If these suggestions don't address the issue, we encourage you to schedule service with our GE Appliances Consumer Service by calling 1-800-432-2737. Our team is dedicated to assisting you and ensuring that your appliance functions as intended. We appreciate your feedback and apologize for any frustration this situation has caused. Thank you for your understanding as we work towards a resolution. -Kacie@GEAppliances

We regret that you had trouble with the drying performance and have returned your unit - this isn't what we would expect. If you still had the dryer, we would have been glad to help resolve the concern. We'll work to earn your trust in our brand again as we go forward.

We hate to hear you’re having an issue with longer than expected drying times, and we want to help. You may want to check that the ducting is unobstructed and there’s no issue with the fuses/circuit breakers (some models use two fuses or breakers, and if only one is operating that can create a drying problem). Additional troubleshooting is available starting on page 15 of the manual; if you’d like to view the manual, you can do so on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve this concern with those tips and think service is needed, that department can be reached at 1-800-432-2737. We’re confident a technician would be able to assist.

We want to provide a quality product, and we take any possible safety concern very seriously. If you can, please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We certainly want to look into this situation further.

Hi there,

We're terribly sorry to hear that your washer got delayed and understand what a major annoyance that is. That's definitely not something we want our customers to experience. We’ve made adjustments across the board – including adding resources and shifts, adjusting workspaces and working with component suppliers who are doing the same – to alleviate the pressure on our business and navigate the challenges we’ve encountered in the supply chain so that we can meet the unprecedented demand we’re seeing.

We truly value all our retail partners, who are also facing difficulties in this time, and we are working with them individually to fulfill orders just as quickly as possible. However, we realize availability could be strained for some time yet. We really do appreciate your patience in the meantime and hope you’ll continue to trust us as we work to ensure the best product possible for you and your family. Thank you. Mike@GEA

Hello - We're excited to hear that you love the performance of your new GE Profile dryer. Thanks for taking the time to provide your valuable feedback. All the best! - Don@GEA

Hey there,

We're awfully sorry to hear that your dryer is not drying well and can certainly understand feeling frustrated. When clothes are taking a long time to dry or do not seem to be drying, the below troubleshooting tips can correct the problem.



Venting:

Using the proper venting material and making sure the vent ductwork is the proper length is very important to the operation of a dryer. GE Appliances recommends the use of a solid metal vent pipe 4" in diameter for adequate operation. 4" diameter flexible metal venting may be used but will increase the drying time. GE Appliances does not recommend the use of flexible, white, plastic vent pipe. This type of vent pipe can collapse and restrict the airflow, causing lint to build up inside the dryer. This build-up could cause the heaters to fail prematurely. Consult the Installation Instructions for the proper length and number of turns for the vent pipe.

Check for an obstruction in the ductwork. Make sure the outside wall cap or damper is operating easily. If flexible ducting is used, be sure that it is not kinked and is installed properly. It is recommended that you clean the ductwork completely at least once a year. Cleaning and Operation:

Remove and clean the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen.

Check the household fuse or circuit breaker that supplies power to the dryer. Make sure they are not burned out or tripped.

There may be too many items in the dryer. Only dry one wash load at a time. Do not combine wash loads to make one large dryer load. There may be too few items in the dryer. If the machine is not leveled properly a small load may migrate to the back of the dryer drum. If drying only one item and the dryer is level, add a few similar items even if they are dry to ensure proper tumbling and distribution. If less than 5 items are to be dried, a timed dry cycle should be used for best results.

Improper sorting can cause drying difficulty. Do not mix heavy, hard-to-dry items with lightweight items. If an electric dryer is on a 120-volt circuit instead of a 240-volt circuit, the drying time will be as much as three times longer. If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps. Mike@GEA

Hi there - We're sorry to hear you're having trouble with your dryer. There are some troubleshooting tips on page 12 of the Use and Care Manual, which is located in the "From the Manufacturer" section of this product page. The tips in the "Clothes take too long to dry" portion of the Use and Care Manual will help improve your experience. As for the end-of-cycle signal, we apologize for the disappointment, and we will be sure to share your thoughts with our design team. Reach out if you have any questions, we're here to help you. Julia@GEAppliances

Hello. We appreciate you contacting us, though we truly hate to hear you’ve had an issue with the dryer taking longer than expected to dry your items. That isn’t the performance we would expect, and we regret the trouble you’ve had. We’d like to assist. You may want to check to make sure the ducting is clean and unobstructed and there’s no issue with the fuses/circuit breakers. Some electric dryers may use two fuses/breakers, and if only one is operating that could cause a drying issue. More tips on how to address a drying issue are available on page 12 of the manual; if you’d like to view that, you can do so here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual . If you aren’t able to solve the issue and think service may be needed, that department is available at 1-800-432-2737; a technician can certainly examine the dryer for any issues. We hope this is resolved for you soon, so you can properly enjoy your dryer. If you have any other concerns or questions, we’re always glad to assist, here or over social media. -Sarah@GEA

Hi - We are so very sorry to hear about the difficulty you are having with your clothes dryer. This is not the experience we want for you and apologize for your disappointment and inconvenience. We recommend checking the exhaust vent on your dryer and the vent cap on the outside of your home for any obstruction that could cause long dry times. If this does not prove to be the cause of the issue you're having, we recommend calling 1-800-432-2737 to schedule an appointment with our GE Appliances service team. We are confident our service technicians can help. Wishing you all the best! Vikki@GEAppliances

Hi - We're so glad you like your GE Profile dryer! Thanks for sharing! - Don@GEA