Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the 7.4 Cu. Ft. Smart Electric Dryer's performance, ease of use, and quiet operation. Many appreciate its large capacity and the various features it offers. However, some customers have expressed concerns about the dryer door's sturdiness and the heating element's reliability. The positive feedback on performance and features outweighs the negative comments regarding the door and heating element.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have returned this dryer at this time. I was very unhappy with the product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're sad to hear you've returned this dryer. We're disappointed this model didn't meet your standards, and we apologize for the inconvenience. While we strive to meet the needs of our consumers, we know there is always room to improve. We appreciate you taking the time to give us your honest feedback to help us improve. Wishing you the best. Julia@GEAppliances
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st delivery - damaged 2nd delivery - burned up when delivery guy pushed the start button 3rd delivery - okay
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there – We’re so sorry to hear that disappointment caused from the first two units. That is not the experience that we expect from our products. We are happy to hear that you now have a functioning unit, and we greatly appreciate the feedback that you provided us. We will be sure to pass this information along to our product development team. Thanks again for your time and let us know if you have any other questions or concerns. Kind regards. – Don@GEA
Not Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took 6 weeks to get then it had 2 big dents on it,so they took back now i have to 3 more weeks
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no!
We're awfully sorry to hear that your new dryer arrived with dents on it. That's not the kind of impression we want any of our products to make on our customers. We're glad to know that you're getting a replacement model and trust there will be no issues. Wishing you well. Mike@GEA
Malfunctioning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not function well. Changed with new same device
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to share your review. Our apologies to hear that the unit you received was not working properly, and we’re glad to learn that you were able to exchange it for a new unit. We’re confident your new model will become a favorite in your laundry space for years to come. Please feel free to reach out anytime if you have any questions or additional feedback in the future. Take care. Lauren@GEAppliances
GE Profile Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The casing is so fragile - it dent the first week right on top of edge! Like the WiFi and ease of use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're happy to hear that you like the Wi-Fi and ease of use for this unit. At the same time, we're sorry to hear that the quality of the dryer hasn't met your expectations. We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the quality of this unit for future design consideration. -- Please reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never heats up enough! Takes at least 2-3 rounds before it drys
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that the drying performance for this unit hasn't met your expectations. We know this isn't ideal, and we completely understand your disappointment. -- We recommend making sure that this electric dryer is connected to a separate, dedicated 208V/240V electrical outlet for the best performance. An electric dryer may run with a partial voltage of 120 volts, but it will not heat unless it has a 208V/240V power supply. You can learn more about this by referring to the article titled "Electric Dryer - Runs But Does Not Heat" on our GE Appliances website under the "Support" section. -- Please let us know if there is anything else we can assist you with. Take care. - Pablo@GEA
Dryer not drying
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to run the dryer several times and clothes are still barely dry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear your new dryer is taking to long to dry your clothes properly and can understand your frustration. We hope to help with some troubleshooting information that we found in the use and care manual on page 11 that we can link here for you- https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf. If you find that after troubleshooting that you are still having the same problem then we would suggest calling our service line and having one of our technicians come out to look at your unit. We are confident they will be able to help. We will list the phone number here- GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed. If there is anything else we can help with in the future, please let us know. Sincerely- Dianna@GEA
DRYER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be that I dont know how to work it. My clothes dont get dry as I would like.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We regret to hear that your clothes aren't getting as dry as you'd like. We'd like to encourage you to look at the troubleshooting tips on page 12 of the use and care manual here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual. If you've given these tips a try and your clothes still aren't drying well, we recommend contacting our GE Consumer Service at 1-800-432-2737. We know one of our technicians will be able to get this fixed. Kindly reach out to us if you have additional questions. -Kacie@GEA
GE Profile Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer already have a cracked inside where the filter is.
I would recommend this to a friendBrand response from GE Answers
Posted .Oh no! We’re sorry to hear your dryer has cracked and can imagine how irritating this is. Please reach us via our website to schedule service under Owner Support. You can also reach us via phone by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 10 p.m. ET or Saturday - Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA
Poor quality of GE dryer and GE washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So dissatisfied, door on GE dryer worked so hard that my daughter, delivery men and myself could barely budge it open. Also had to take the door off to get it in the laundry room and had to remove the by folding doors because they would not close. This room had a previous washer and dryer that fit in this area that is specifically setup for a washer and dryer. I was so disappointed! GE Washer had a huge dent in the front and had the same space problem getting in the doorway which is specifically set up for a washer and dryer
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there,
Thank you so much for reviewing your dryer and washer. We're quite sorry to hear that you had difficulty with getting the dryer to fit into the room and understand how annoying that is. This isn't the kind of impression we want our appliances to make and will be certain that our development team is aware of this. If you have any questions, please let us know. Take care. Mike@GEA
GE Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to dry a load of clothes! I have to run two cycles.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out, though we really hate to hear it’s taking you a long time to dry clothes. That certainly isn’t the performance we would expect, and we want to help. You may want to make sure the lint filter is clear and the ducting is clean and unobstructed. We do have additional tips about what to try if the drying time seems to be too long, shown on page 12 of the manual which is available at this link: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual . If you aren’t able to resolve this issue with those tips, our service department can be reached at 1-800-432-2737 ; a technician could certainly examine the unit for any issues. We hope this is helpful, and your drying concern is resolved soon – we’re wishing you all the best. -Sarah@GEA
- Pros mentioned:Overall performance
Washer and Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This works great! We try to avoid the fancy technology that everything comes with nowadays, but we decided on this one and absolutely love it!
I would recommend this to a friend Great dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been great. I love that the app notifies you when the dryer is done its cycle and another notification if the clothes have been sitting in the dryer for more than 30 minutes. Only downfall is that often times the normal cycle doesn't fully dry items such as jeans or towels, you need to make sure you select the "jeans" or bulky items cycle - which isn't that big of a deal, just something to be cognizant of.
I would recommend this to a friend- Pros mentioned:Dryer performance
works well
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i think that it works well and its nice looking , fits well in my space
I would recommend this to a friend - Pros mentioned:Dryer performance, Ease of use
Great dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to use and looks good next to the matching washer.
I would recommend this to a friend - Pros mentioned:Ease of use
Smartest Dryer in existence!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to program and smart enough to shut down when clothes are dry. I highly recommend this dryer. Best Buy had the best price, and their in-store sales rep was kind and friendly.
I would recommend this to a friend - Pros mentioned:Overall performance
Perfect work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer works perfectly, just what's needed in the home
I would recommend this to a friendBrand response from GE Answers
Posted .We're so glad to hear your dryer is meeting your needs and working perfectly for your home! Thank you for sharing your positive feedback with us. Lauren@GEAppliances
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and so far we love it. 10/10 would recommend
I would recommend this to a friend- Pros mentioned:Noise level
Nice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet dryer with multiple settings in addition to normal and mixed loads options. Allows you to be specific with your loads (delicates, jeans, & towels), for example. Window in the door and light inside is also nice touch. Easy to clean filter, nice dryer.
I would recommend this to a friend Good dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as it should. Just have to remember to remove all those extra buttons which adds a lot more drying time for completion. You really don’t need all those extra’s. It’s fine with the basic settings.
I would recommend this to a friend