Customer Ratings & Reviews

We regret that you had trouble with the drying performance and have returned your unit - this isn't what we would expect. If you still had the dryer, we would have been glad to help resolve the concern. We'll work to earn your trust in our brand again as we go forward.

Hi there,

We're terribly sorry to hear that your washer got delayed and understand what a major annoyance that is. That's definitely not something we want our customers to experience. We’ve made adjustments across the board – including adding resources and shifts, adjusting workspaces and working with component suppliers who are doing the same – to alleviate the pressure on our business and navigate the challenges we’ve encountered in the supply chain so that we can meet the unprecedented demand we’re seeing.

We truly value all our retail partners, who are also facing difficulties in this time, and we are working with them individually to fulfill orders just as quickly as possible. However, we realize availability could be strained for some time yet. We really do appreciate your patience in the meantime and hope you’ll continue to trust us as we work to ensure the best product possible for you and your family. Thank you. Mike@GEA

We hate to hear you’re having an issue with longer than expected drying times, and we want to help. You may want to check that the ducting is unobstructed and there’s no issue with the fuses/circuit breakers (some models use two fuses or breakers, and if only one is operating that can create a drying problem). Additional troubleshooting is available starting on page 15 of the manual; if you’d like to view the manual, you can do so on our GE Appliances website when you look up the model number and go to the product page. If you’re not able to resolve this concern with those tips and think service is needed, that department can be reached at 1-800-432-2737. We’re confident a technician would be able to assist.

We want to provide a quality product, and we take any possible safety concern very seriously. If you can, please send us a private message over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review and your contact information. We certainly want to look into this situation further.

Hello - We're excited to hear that you love the performance of your new GE Profile dryer. Thanks for taking the time to provide your valuable feedback. All the best! - Don@GEA

Hey there,

We're awfully sorry to hear that your dryer is not drying well and can certainly understand feeling frustrated. When clothes are taking a long time to dry or do not seem to be drying, the below troubleshooting tips can correct the problem.



Venting:

Using the proper venting material and making sure the vent ductwork is the proper length is very important to the operation of a dryer. GE Appliances recommends the use of a solid metal vent pipe 4" in diameter for adequate operation. 4" diameter flexible metal venting may be used but will increase the drying time. GE Appliances does not recommend the use of flexible, white, plastic vent pipe. This type of vent pipe can collapse and restrict the airflow, causing lint to build up inside the dryer. This build-up could cause the heaters to fail prematurely. Consult the Installation Instructions for the proper length and number of turns for the vent pipe.

Check for an obstruction in the ductwork. Make sure the outside wall cap or damper is operating easily. If flexible ducting is used, be sure that it is not kinked and is installed properly. It is recommended that you clean the ductwork completely at least once a year. Cleaning and Operation:

Remove and clean the lint filter each time it is used. The filter can be washed with warm soapy water to remove fabric softener residue from the screen.

Check the household fuse or circuit breaker that supplies power to the dryer. Make sure they are not burned out or tripped.

There may be too many items in the dryer. Only dry one wash load at a time. Do not combine wash loads to make one large dryer load. There may be too few items in the dryer. If the machine is not leveled properly a small load may migrate to the back of the dryer drum. If drying only one item and the dryer is level, add a few similar items even if they are dry to ensure proper tumbling and distribution. If less than 5 items are to be dried, a timed dry cycle should be used for best results.

Improper sorting can cause drying difficulty. Do not mix heavy, hard-to-dry items with lightweight items. If an electric dryer is on a 120-volt circuit instead of a 240-volt circuit, the drying time will be as much as three times longer. If you have determined that none of these tips will resolve your issue, then you may need to consider scheduling service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps. Mike@GEA

Hello. We appreciate you contacting us, though we truly hate to hear you’ve had an issue with the dryer taking longer than expected to dry your items. That isn’t the performance we would expect, and we regret the trouble you’ve had. We’d like to assist. You may want to check to make sure the ducting is clean and unobstructed and there’s no issue with the fuses/circuit breakers. Some electric dryers may use two fuses/breakers, and if only one is operating that could cause a drying issue. More tips on how to address a drying issue are available on page 12 of the manual; if you’d like to view that, you can do so here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual . If you aren’t able to solve the issue and think service may be needed, that department is available at 1-800-432-2737; a technician can certainly examine the dryer for any issues. We hope this is resolved for you soon, so you can properly enjoy your dryer. If you have any other concerns or questions, we’re always glad to assist, here or over social media. -Sarah@GEA

Hi - We're so glad you like your GE Profile dryer! Thanks for sharing! - Don@GEA

Hi there - We're sorry to hear you're having trouble with your dryer. There are some troubleshooting tips on page 12 of the Use and Care Manual, which is located in the "From the Manufacturer" section of this product page. The tips in the "Clothes take too long to dry" portion of the Use and Care Manual will help improve your experience. As for the end-of-cycle signal, we apologize for the disappointment, and we will be sure to share your thoughts with our design team. Reach out if you have any questions, we're here to help you. Julia@GEAppliances

Hi - We are so very sorry to hear about the difficulty you are having with your clothes dryer. This is not the experience we want for you and apologize for your disappointment and inconvenience. We recommend checking the exhaust vent on your dryer and the vent cap on the outside of your home for any obstruction that could cause long dry times. If this does not prove to be the cause of the issue you're having, we recommend calling 1-800-432-2737 to schedule an appointment with our GE Appliances service team. We are confident our service technicians can help. Wishing you all the best! Vikki@GEAppliances

Hey there - We're sad to hear you've returned this dryer. We're disappointed this model didn't meet your standards, and we apologize for the inconvenience. While we strive to meet the needs of our consumers, we know there is always room to improve. We appreciate you taking the time to give us your honest feedback to help us improve. Wishing you the best. Julia@GEAppliances

Hi there – We’re so sorry to hear that disappointment caused from the first two units. That is not the experience that we expect from our products. We are happy to hear that you now have a functioning unit, and we greatly appreciate the feedback that you provided us. We will be sure to pass this information along to our product development team. Thanks again for your time and let us know if you have any other questions or concerns. Kind regards. – Don@GEA

Oh no!

We're awfully sorry to hear that your new dryer arrived with dents on it. That's not the kind of impression we want any of our products to make on our customers. We're glad to know that you're getting a replacement model and trust there will be no issues. Wishing you well. Mike@GEA

Hello - we're happy to hear that you like the Wi-Fi and ease of use for this unit. At the same time, we're sorry to hear that the quality of the dryer hasn't met your expectations. We always strive to make products with the highest quality possible, so we will make sure that the appropriate teams are aware of these concerns regarding the quality of this unit for future design consideration. -- Please reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA

Hello - thanks for taking the time to share your review. Our apologies to hear that the unit you received was not working properly, and we’re glad to learn that you were able to exchange it for a new unit. We’re confident your new model will become a favorite in your laundry space for years to come. Please feel free to reach out anytime if you have any questions or additional feedback in the future. Take care. Lauren@GEAppliances

Hello - we're very sorry to hear that the drying performance for this unit hasn't met your expectations. We know this isn't ideal, and we completely understand your disappointment. -- We recommend making sure that this electric dryer is connected to a separate, dedicated 208V/240V electrical outlet for the best performance. An electric dryer may run with a partial voltage of 120 volts, but it will not heat unless it has a 208V/240V power supply. You can learn more about this by referring to the article titled "Electric Dryer - Runs But Does Not Heat" on our GE Appliances website under the "Support" section. -- Please let us know if there is anything else we can assist you with. Take care. - Pablo@GEA

Hello- We are sorry to hear your new dryer is taking to long to dry your clothes properly and can understand your frustration. We hope to help with some troubleshooting information that we found in the use and care manual on page 11 that we can link here for you- https://content.syndigo.com/asset/c9df6ad6-e1cb-4459-91da-921c68ef048b/original.pdf. If you find that after troubleshooting that you are still having the same problem then we would suggest calling our service line and having one of our technicians come out to look at your unit. We are confident they will be able to help. We will list the phone number here- GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed. If there is anything else we can help with in the future, please let us know. Sincerely- Dianna@GEA

Hello - We regret to hear that your clothes aren't getting as dry as you'd like. We'd like to encourage you to look at the troubleshooting tips on page 12 of the use and care manual here: https://files.bbystatic.com/CUSbRj%2FFT1IneUQW56Rw4w%3D%3D/Owners%2BManual. If you've given these tips a try and your clothes still aren't drying well, we recommend contacting our GE Consumer Service at 1-800-432-2737. We know one of our technicians will be able to get this fixed. Kindly reach out to us if you have additional questions. -Kacie@GEA

Oh no! We’re sorry to hear your dryer has cracked and can imagine how irritating this is. Please reach us via our website to schedule service under Owner Support. You can also reach us via phone by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 10 p.m. ET or Saturday - Sunday: 8 a.m. – 6 p.m. ET. -Gina@GEA

Hello there,

Thank you so much for reviewing your dryer and washer. We're quite sorry to hear that you had difficulty with getting the dryer to fit into the room and understand how annoying that is. This isn't the kind of impression we want our appliances to make and will be certain that our development team is aware of this. If you have any questions, please let us know. Take care. Mike@GEA