Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Energy Star Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is easy to use and has several options for timed and untimed drying.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We are glad you are happy with your new dryer purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thanks for making GE Appliances a part of your home! Olga@GEA
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not dry well, unfortunately we had to return this item to the store
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand that you've already returned this model, and we're glad the retailer was able to assist. Please note that we recommend reaching out to us directly for assistance with an appliance, so we can work toward a resolution before a return is necessary. We're always here to help, and we would have been happy to assist with your drying issue.
- Pros mentioned:Overall performance
Super Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very pleased with this item, easy to install.
I would recommend this to a friend - Pros mentioned:Ease of use
na
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent products always a GE buyer easy to use both the washer and dryer
I would recommend this to a friend Great GE Smart Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer and love the smart features. The washer link is the best feature since you dont have to change the settings on the dryer, it just reads from the washer settings.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and choosing us for your purchase. We love hearing that your unit is working perfectly and that you are loving the convenience of using the Smart HQ app. This great unit is sure to impress you with its amazing features and quality for many years!
Problem Solved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this appliance due to sensor issues but it was compensated with a Samsung appliance extremely satisfied thanks for the Best Buy
I would recommend this to a friendWasher & Dryer setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, loving the wash machine in the dryer. The delivery guys were stellar awesome. Young man should be a value to your team
I would recommend this to a friendNice set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking washer and dryer! My only con is, it’s noisey. Other than that, it works great.if you do purchase, get hoses for the washer ,it’s not included.
I would recommend this to a friendBestbuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed. The shocks went out on it after a week.plus it was extremely loud.
No, I would not recommend this to a friendNice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick cycle seems to be enough to dry any of my loads. 25 minutes does the trick.
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new dryer. It definitely steps up from my last set.
I would recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Love the function and color.
I would recommend this to a friendBrand response from GE Answers
Posted .This fantastic dryer model features our My Cycle setting. Streamline your laundry process by saving your favorite dryer settings for future use! We're confident this dryer will continue to be an asset in your laundry routine for years to come.
Horrible dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received all the wanted to like this dryer. I was told to get a GE brand after my Samsung washer died I wanted the same so I got a washer and dryer after ten tears. It's the worst thing ever. It takes hours for my clothes to dry. Leaving me to wash them Again 2023. I went out of town right after the delivery and could not return it. Now I'm stuck with this junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with your dryer as we continually strive to improve the products and services we offer. We encourage you to disconnect the power to your dryer at the circuit breaker for 2-3 minutes to reset the electronics. We also recommend you check the venting on the back of the dryer and on the outside of your home for an obstruction or blockage that could cause increasingly long drying times. Last but not least, check to be sure your dryer is level (front to back and left to right) as this could affect the operation of the sensor. If the issue persists, we recommend calling Bodewell Service at 833-4BODEWELL (833-426-3393) to schedule a service appointment to have your dryer properly diagnosed and repaired.
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor dryer setting does not seem to completely dry the loads. The top of the dryer also seems to dent easily with even light pressure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For help with this situation, please review the "Clothes take too long to dry" section on pg. 12 of the Owner's Manual.
Great working dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great dryer works great my only issue it makes more noise than my older dryer
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for your review. We are happy to hear that your dryer is working out great for you and appreciate you being a valued GE appliances customer. We do take your feedback seriously. As for the noise, we will pass that information along to our design team and engineers so that they may use this feedback for improvement on future builds. If you need anything else, let us know. Sincerely-Dianna@GEA
Terrible Install experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only has one star because the site won't allow me to continue without a star, but zero out of zero stars is the correct rating. Products wouldn't necessarily be bad. However, the third party delivery and install company is the problem. Resulted in a flooded laundry room, damaged washer and dryer, allowed them to use my restroom and fecal matter was left. HIGHLY recommend you do your own install. After all, that's what we ended up doing. Will never use "Best" Buy for any service or shop their stores again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have a good experience with installation and delivery. We strongly encourage you to contact Best Buy directly or call your local store. They are best equipped to handle installation and delivery matters. We're sure once installed properly, this washer and dryer will serve you well for a long time to come. -Kacie@GEAppliances
- Cons mentioned:Door
Not impressed to much noise.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very noise. Both washer and dryer. Dryer door is hard to open and close. Lint collector is very small.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We do take all suggestions and feedback seriously as we use it for improvement or changes needing to be made on future builds. So we appreciate you letting us know about the noise, door, and lint trap so that we may look into it further. If you should need anything else in the future, please reach out and let us know. Sincerely- Dianna@GEA
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a washer ans dryer the washer is well dryer did not dry cloths stayed wet sent a service advisor was told a electrical component is not good..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is certainly not what we'd expect from this dryer and not the experience we want you to have. We strongly encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. One of our great technicians would be happy to get your unit drying as it should.
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst. Zero stars. We have had this dryer for 10 months. It does not heat up and dry clothes, had tech out he fixed it, it started burning and smelled like smoke..broke again after 48 hours. In the past 6 weeks we’ve had a working dryer for 2 days. Bought 5 year geek squad support and they won’t fix because it’s still under manufacturer warranty. GE service tech takes about 10-14 days to come out. Its been a nightmare At this point we go to the laundromat otherwise it would take 8 hours to dry a load of clothes. Honestly scared to even have it fixed again after the last time it smelled like something was burning. So upset!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're disappointed to hear about the issues you're having with your dryer. This is not the experience we want you to have, and we'd like to discuss this further. Please reach out to us on one of our social media platforms, like Facebook, via direct message. In your message, please include your model and serial numbers, a copy of this review, and any service confirmation numbers you may have. We apologize for all the inconvenience caused by this. We look forward to speaking with you soon. Julia@GEAppliances
Do Not Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and has an app but it doesn't get clothes dry. I would always have to re-dry any size load at leat once, sometimes twice. I returned and purchased different brand.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you leaving your feedback with us about your dryer and we're sorry that your dryer was not working properly and that you had to return it. A dryer that doesn't dry efficiently could be caused by a blocked vent or filter. Also, the size of the load and the materials of the items can affect drying times. We hope we get the chance to earn your faith back in our brand in the future, and we wish you all the best moving forward.