Customer Ratings & Reviews

I love coffee, so I decided to try this product when I had the chance. The unit is sleek and has a very modern look, and although it takes up a bit of counter space, it doesn’t have an overly huge footprint, especially given that it’s storing and grinding beans. Setup was straight forward, mainly just removing packing/shipping material, putting the drip tray in place, rinsing/filling the water reservoir, adding beans and selecting the coarseness of the grind, and plugging in the power cord. Everything was fine until I turned the power on and the unit went thru its rinse procedure. During this step, heated water is passed through the steam wand as well as the coffee dispenser. I hadn’t noticed the steam wand on my unit wasn’t pointing straight down, but was instead pointing a bit to the right, so when the water was expelled, instead of it passing through the hole in the drip tray directly beneath the wand, it hit beside the hole and splattered all over the counter and stove top. I tried straightening the wand, but since I thought I’d break something, I contacted GE support and was told to twist the wand to the left until it was in the correct position. I’ve done this repeatedly, but the wand slowly wanders back into the ‘askew’ position over time. The wand rotates out to the side of the machine for easier use, and kind of locks when it gets to the max position, so I would think the same would hold true for the ‘home’ position. Other than that one issue, the machine works great, and the coffee it makes is very tasty. The control buttons are all located along the top edge of the unit and illuminated white once the power is on. You can select either Espresso, Americano, or you can set up your own customized settings to deliver a specified volume and strength. Once a drink is selected, there’s a colored light ring on the coffee dispenser that gives visual feedback as to what’s happening and how much time is left to completion. There’s also an led under the dispenser that allows you to see the mug. I found this helpful if the kitchen wasn’t fully lit in the evening. Cleanup is surprisingly simple. The used coffee is held in a removeable bin behind the drip tray, and both are easily removeable as is the steam wand. The brewer itself is accessed from a panel on the left side and is held in place with locking tabs that are easily depressed to allow the brewer to be removed for cleaning. I’ve been enjoying experimenting with different grinds, amounts of water, and steamed milk, trying to find the perfect cup. Overall, I’m quite pleased with this product. It’s attractive, doesn’t take up a ton of counter space for the functions it provides, and it makes great coffee. The only nit I’ll pick is with the steam wand. If you’re charging north of $700 for your product, with all its bells and whistles, why not make sure something as simple as a water outlet pipe locks in the correct position? As it is, the machine is still a solid 4 out of 5, and I’d recommend it for anyone looking for an espresso machine.

GE Profile - Automatic Espresso Machine GE’s new automatic espresso machine is a sleek looking appliance that looks great in any kitchen or home Espresso bar! With a slim profile it does not take a lot of counter space. The Grinder has an adjustable conical burr grinder with a top loading bean hopper. The water tank is removable and easy to fill. The unit comes with 2 preset settings Espresso and Americano and a my brew setting that can be set for a customized volume up to 5.5 ml and a customized brewing time. There are also buttons for steam and hot water. The custom setting are accessed through the SmatHQ app for Android or IOS. You use the app to connect the espresso maker to WiFi the app then accesses the settings on the espresso maker. You can also update the firmware which mine did. With Alexa and Google Home you can control the espresso maker. The buttons are sensitive and can be pressed accidentally until you get used to them. The brewer has 20 bars of pressure to give a great espresso with a good crema. With the Milk Frother you can make awesome cappuccino or Latte drinks. The brewer is fast brewing a cup in about 15 seconds. With it’s modern design and slim profile GE has made a great superautomatic espresso brewer that will be at home with any kitchen size or décor.

When I think of Espresso machine manufacturers, GE doesn’t naturally come to mind. I associate GE with appliances and automobiles. In the end, it doesn’t really matter who is manufacturing the machine, as long as it makes a really good espresso/coffee drinks, then it’s a winner. What caught my eye was the design of the Profile. From the front it looks quite compact. When you view it from the side, you realize that it’s not that compact after all. In my situation, I had the Profile set up in my home office since I already have a conventional espresso maker in the kitchen. The material of the body is a nice piano glossy finish. It makes me think that it’s going to be a non stop finger print magnet.  What you get out of the box are the coffee maker obviously, a drop tray, a milk pitcher, a scrub brush, some cleaning tools, and inserts. After giving the major components a quick clean and rinse, it’s time to make the some coffee. The pro of something being compact and smaller than its count parts is that it fits in tighter spaces. The con is that you find yourself refilling the necessary items to make the coffee. In this case, since I have coffee quite often, I found myself refilling both the hopper and water tank quite often. Also, it’s actually not as compact as the front of the machine would indicate. Still, not as large as a conventional espresso machine. As with most technology devices these days, there’s an app that you can pair with the espresso machine because why not. The app allows you to customize your coffee and grind. The Profile itself has presets that you can press to get some of the basic espresso drinks. One of the best features of course is the built in grinder. One can see that this is probably why the machine is quite hefty. You have the hopper which holds the beans and the grinder. The whole beans stay fresh in the hopper. (I did a silly test by closing the hopper and doing my best to detect the scent of the beans, and surprisingly, I could not, meaning that the cover does a great job of sealing in freshness). Once the espresso is made, the compact espresso grounds are ejected into the small collector. You simply dispose of them and that’s it. Now for the coffee itself. Would I consider myself a coffee snob? Somewhat to yes… I stopped drinking drip coffee a long time ago, my French press hasn’t been used in almost five years, and got rid of my pod coffee maker two years ago. It’s either an espresso machine or the pour over method for me these days. I will say this about the Profile, it makes a pretty good espresso. Choosing the right grind setting and temperature is the key to getting the best balance and flavor, and the Profile comes very close to more expensive machines out there; my own included. The milk frothier attachment isn’t something that has ever thrilled me as separate device or as an attachment on a machine, and this is no different. It’s there for people who want a cappuccino, or a mocha, or whatever, but for me, they always go unused. It does an adequate job getting the milk to be foamy, but not as foamy as you would see at your local café. All in all, it’s a great machine that delivers great espresso, easy to clean up, and looks good. The nitpicks are that the plastic tabs that keeps the handle of the water tank attached to the container is quite flimsy, and the hopper is quite small.

>> Overview The GE Profile Automatic Espresso Machine (with 20 bars of pressure) is the first coffee machine I’ve ever owned which I can say extracts the taste and aroma of your coffee beans to the highest level, it produces some of the best tasting coffee I’ve tried. I think it is mainly because of the pressure it is applied while brewing. I would give the device 5 stars just because of this, I am in awe of how good the coffee tastes (even if I add more water or milk to it). You can prepare espresso or americano, and even set your own preferred preparation, plus it comes with a frother to add steam and extra water if needed. The default settings for espresso and americano and for the other options work just fine for me; however, you can customize all of them using the Smart HQ App from GE, which is one of the first things you’d want to do to get the best results. - Pros: automatic, easy to operate, espresso and americano options, frother, customizable with App, high pressure, space saver. - Cons: none so far. >> Set up and first use The espresso machine is heavy and comes tightly and securely packed. It can easily join your other devices on your kitchen counter as it is slim (it has a space saver design). After unpacking the device, it is worth copying the Wi-Fi password that is on the back of the device as you’ll need it later (if you are placing the device where the back is not easily accessible). Next, follow the quick setup guide that comes in the box, but make sure you follow the first-use sequence properly, I mistakenly went from step 1 to 5 directly (browsing vertically), so I got to power the machine before replacing the water tank with water. After placing the water tank full of water in the espresso machine, and before powering it up, make sure that the frother is pointing down to the drip tray or have a container ready to hold a few blasts of water that come from the frother and spout, as the espresso machine automatically rinses soon after being turned on. When rinsing, the “Rinsing” light will come up, and don’t be fooled, it’ll take about 25 secs before you are surprised with a blast of water and steam. I wet the tablecloth because I had the frother pointing away the bottom drip tray. This would be my only complaint, and it is my opinion that the device spills a little too much water/steam when rinsing and with the frother pointing a little to the side, it can create a mess (well the manufacturer knows better). After having it all in place, place some coffee beans on the machine, choose the grinding size, and start preparing your first espresso! >> GE Smart HQ App Although I was fine with the default configuration and mode of operation of the device, I was expecting some other buttons to customize griding time and volume, and so I feared it lacked customization capabilities; well, I noticed the “My brew” button with a Wi-Fi label on it and I thought that maybe there was hope. Indeed, you can customize the machine settings using the Smart HQ App from GE. Using the application, besides being able to change the default values on the buttons, you can choose your own special coffee preparation. I should stress, get the App for your device as soon as you can to configure the machine to your needs. In my case, I have only changed the “My brew” option and I have left the other ones intact as I think GE did a good job at setting the defaults (at least for my taste). The only curious thing that happened during the Smart HQ App setup was that it took a while to configure and connect the device (it was three tries before it was able to connect/detect the device). I would say to just follow the instructions in the App (and you’ll need the device’s WiFi password at this point) and in a couple of tries, you should have access to the Espresso machine and its settings. The software is neat and easy to use, and I have even applied one update to the device in the few days I’ve been using it. >> Dark or lighter roasted beans I mostly use dark roasted coffee beans for all my coffee preparations, I like my coffee to be strong, flavorful, and aromatic. The GE Espresso machine is by far the one device that has been able to extract that flavor and aroma from those coffee beans that other devices have not. However, I read in the GE Espresso manual that it is not recommended to use only oily coffee beans that usually come from darker ones as they will adversely affect the lifetime of the espresso machine. Given my experience with this device and the recommendation provided, I don’t mind exploring lighter roasted and less oily coffee beans (experiment with new flavors and aromas). >> Finer or coarser grind There is a mechanism in the bean container that you can use to adjust the griding size. I would have thought that having a finer grain was better than a coarser one, but I found that at least for my dark roasted beans, medium size brings the most taste out of it. I plan on experimenting with other bean roasts and grind sizes in the coming weeks. >> Other observations - The temperature the coffee comes out is hot but not too hot. If you are the kind of person that wants very hot coffee, you’ll need to microwave it (or add boiling water to it). - Although I haven’t cleaned up the machine yet, I am glad it comes with its own cleaning supplies. - The Disposal tray and box need to get emptied and cleaned somehow too frequently, although there is some space left on the Disposal Box, the machine will notify you that you need to empty it. - The frother doesn’t really point directly to the hole in the drip tray (it is a little rotated to the side), so you have to be ready to have a container or with your hand force it to point downwards when the machine is rinsing. This has been one of the only couple of inconveniences I’ve found with this device. - Be careful when moving the machine when it is on, it is easy to press the top buttons and spill some water on the table/counter. Perhaps having the buttons at the front would have been a better idea? - When using the steamer, make sure you wait until the light starts flashing, also, have the steamer point downwards since it rinses a little bit.

This espresso maker makes yummy espresso and the frother is great! I love that you can froth and warm your milk separately on its own setting. The milk frothing pitcher is a perfect size to make enough frothed milk for a few cups of coffee. The coffee spout can move up and down to adjust to your coffee cup size. It will not move high enough to adjust to the oversized coffee cups I own but I’m okay with that. The coffee grinding settings is easy to adjust and I love that the instructions briefly explain what the grind settings mean. When I first got an espresso maker a few years ago, there was no explanation on what the numbers mean so I had to look it up myself. Not really that big of a deal, but it is helpful to know. I made about 5 cups of espresso and 5 americanos and had to clean the coffee reservoir once and fill up the water reservoir twice. That is not bad since I won’t make espresso daily but a few times a week or when it gets warmer, and I make iced coffee at home. I love that there are not buttons, the top part lights up when you plug in the machine to show where you need to press to make espresso, americano, steam, etc. It fits perfectly next to our coffee maker on our coffee cart and does not take up much space. The instructions were easy to follow and the machine to get up and running.

I like this machine. It makes great espresso drinks. It is oh so close to replacing all the other coffee makers on my counter! So -- the 5 stars is for how easy and awesome it makes espresso drinks, just like it's supposed to. It's just so close to being even more awesome. What I like: Great packaging. When you open the box, they even placed a loose wrapping "strap" around it so you can pull it out of the box by the strap! That was so thoughtful. Easy setup. It's pretty much ready to go out of the box. My travel mugs fit under it when you remove the drip tray! Just remember to return the drip tray when you're done! It makes great espresso drinks and it's super easy to use. The drinks come out hot! The instructions and app indicate that you can adjust the brew temperature, but I can't see any way to do that. It grinds whole beans for you, and you can adjust how fine or coarse the grind is. The milk steamer is very convenient, and it does a great job dispensing steam or hot water. It has an elegant minimalist design. What I don't like: The first rinse cycle! Maybe you could have given me some warning that it would spew hot water all over my hands and counter when I got it all together and turned it on for the first time! Extra-credit -- make the drip tray more obvious. I was so excited to set up my machine that I didn't notice the drip tray. That made my first surprise shower even worse. Maybe make an "insert drip tray" indicator? Very limited options. You only get 3 coffee "buttons" on the machine -- espresso, Americano (half espresso, half water), or "My Brew." The "My Brew" button is programmed in the app, but you can only choose one of the existing drinks, and you have very little customization available. You can adjust the grind time and brew volume, but nothing else. I haven't seen anywhere to adjust the water temperature. Things it needs to improve: There's no automation! It shows up in the SmartHQ app, but it does not show up in Google Home, so I can't turn it on or start a cup remotely. (My other GE Profile appliance does show up in Google Home, so I'm sure it has the capability.) The app needs work. It doesn't do all the stuff it says it does -- temperature for example. My wish list: This is an espresso machine, so these aren't problems with the machine, but if the machine did these things, it would knock both the other coffee makers out of my kitchen. I wish it made coffee!! I "hacked" it to make me a nice cup of coffee by choosing the "Red Eye" for the "My Brew" button, then maximizing the volume by holding the button down until it beeps then letting go. It'll dispense the maximum volume and stop by itself. I wish the water reservoir were larger, but that's my problem. I can only brew 2 cups of my hacked coffee, but I'm sure it can brew a whole bunch of espresso drinks. Do you want awesome espresso drinks at home? Get this machine. You'll be super happy with it.

The GE Profile Automatic Espresso Machine is an excellent addition for any kitchen and especially well suited if your counter space is limited. Its eye-catching all-black design is sleek and modern-looking. The buttons are on top of the unit in a touch screen design. It's really slick looking, but be careful not to touch them by mistake when moving it. Due to its height, many people will have to move it for each use. It's going to depend on your space and clearance. While it's a bit of a fingerprint magnet, a quick wipe down after use, and you're good to go. It's a minimal machine that performs like a big machine, with a built-in bean hopper and grinder, catch bin for used coffee grounds, a steamer, and frothier all in one. It has a good-sized 40 oz. water reservoir, so you don't have to add water with every use. I had a wonderful latte on my first test cup. I expected a funny taste like most machines have on the first cup, but this one was great. The booklet had some good tips about using the machine and what beans to use. For example, they recommend against oily beans because they can jam up the unit. Like pretty much all devices these days, it has a smart app. It was straightforward to use without the Smart App connected. But apparently, you need it connected to change specific settings, like the "my brew" button (your preferred brew) and the default brew size. Overall, I'm thrilled with this espresso maker, and I look forward to daily lattes from now on.

The GE Profile automatic espresso machine is a great option if you're looking for an at-home option for making coffee shop drinks right at home. It's very user friendly and easy to use. The box includes the espresso machine and milk frothing cup as well as set up instructions and there is an app to control your machine right from your phone. There is a water tank on top and your whole beans go right in the top of the machine. There is also basket on the side that takes care of the espresso waste. It comes with an espresso setting, americano, my brew, steam, and hot water. I typically use the americano if I want something closer to a standard cup of coffee. Compared to other espresso machines, this one is so much easier to use as it automatically pulls your espresso shots for you. The frother can be used with any type of milk or even apple juice for a hot cider. The frother is also removable so you can clean it to remove milk residue. A great feature is that every time you turn it on it rinses but the espresso puller and the frother for you. The build is super slim so it fits easily on my counter top next to my regular coffee maker.