
Customers love how easy it is to use this automatic espresso machine. They appreciate the customizable settings that allow them to create their perfect cup of coffee. Many customers rave about the delicious coffee taste, especially the cappuccino. However, some customers find the placement of the water tank to be inconvenient.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
TLDR: (that’s Too Long, Didn’t Read) A few design quirks mar an otherwise nice machine. Overall, it works as described and makes great coffee beverages. Pros: * Attractive overall design. * Easy to use but relies of memorizing light sequences to understand what’s going on. * Easy enough to refill water and coffee beans. * Easy to empty used coffee grounds and waste water. * WiFi setup works and the app is useful for setup but not essential otherwise. Cons: * Need access to front (obviously), top and left side of unit which makes placement tricky. * App is required to set up “My Beverage” mode to something other than Ristretto. * Notifications are not as useful as they could be. * Water tank is a bit cumbersome. * A bit noisy when operating. Details - Setup: Removing the unit from the box was a pleasant surprise - there’s a lifting strap that surrounds the product so you can pull it straight up and out of the box without fear of it dropping on the floor. Setup was easy enough with few parts to install. Once it is assembled and plugged in, you just add water and beans and make your first cup. If you want to get fancier and adjust the grind timers and water amounts per drink, you need to get the unit on your WiFi and connected to the phone app. This was fairly straightforward but wasn’t the easiest I have seen. I did notice that settings I changed in the app sometimes didn’t “stick” in that you’d change a setting, exit that menu and see that the change you made wasn’t there. Details - Typical Usage: The buttons are all capacitive, backlit and on the top front edge. You turn the unit on and it preps itself for making a coffee beverage… Be careful not to put a cup under the spouts yet, though, as it will probably rinse both spouts with leftover water that is intended to go in the drip tray and not in your cup. Another thing to be really careful of is that the hot water/milk frother spout rinses, too, but at a significantly higher pressure than the coffee spout. This frother spout can be manually rotated to the right to make it easier to froth milk in your cup or the provided pitcher. If you don’t return that spout to *perfectly* vertical, it won’t be aimed into the respective hole in the drip tray and will splash hot water all over when the machine runs its rinse cycle. I had to get in the habit of making sure that spout is aligned with the associated drip tray hole before turning on the machine to avoid the splash. There is an attractive light ring on the top of the coffee spout. It is colorful and animated, but the purpose of them is not 100% obvious. You probably will need to read the manual a few times to remember what each pattern means. A small LED display with words and/or icons would have helped a LOT instead of just a light ring. At this price point, I wouldn’t think a small display would be out of the question. A nice touch, though, is a bright white led under the spout to illuminate the inside of your cup as the coffee is dispensed. I really like this so I can see what’s going on. For example, an “Americano” brews and dispenses an Espresso first, then the internal machine ejects the coffee grounds and runs another 4ish ounces of hot water through the same spout to dilute the espresso and make your typical cup of coffee. This whole process seems like two separate back-to-back brews and if you catch the machine between, you might pull the cup before it’s done. The light helps you see that the cup isn’t full yet so you can give it some more time to finish. Details - Typical Maintenance & Refills Adding coffee beans is as easy as you’d expect; just pull off the lid and pour in the beans. The water tank is kinda odd, though. There is a freely hinged top lid that pulls the tank up and out of the body of the unit. The water tank fits in one direction, but the “fill to here” line is printed on the back side of the tank. You might think that it would be printed on the front in the same orientation as you would install it. The WiFi and App enable notifications like when the water tank needs a refill. Since the tank is fully enclosed in the machine’s body, you would otherwise have to lift the lid and remove the tank to check the water level. The app will send you a push notification when the tank needs a refill, but there may not be enough water for your last cup before you get that notice. I prefer being able to see the water level visually, or at least getting that push notification early enough that I can be assured that my cup will have enough water to finish. By the way, I seem to get two separate but similar notifications when I pull the water tank to refill it - perhaps this can be fixed on the server end? When it comes time to empty the used coffee grounds and drip tray; both are easily accessed from the front of the machine. The drip tray magnetically attaches to the front and is easy enough to pull off and rinse in the sink. The used coffee grounds are dumped in an internal bin that you get to it by sliding a drawer out the front of the machine. I have another competing espresso machine with a similar layout and like this machine’s implementation a bit more. Conclusion: Overall, this espresso machine makes some seriously good coffee beverages. It is generally attractive on your countertop and its nice to not need expensive and wasteful pods. Typical maintenance and refills could be easier, but it’s not a deal-breaker. The app is moderately useful but not essential after initial setup. There are a few odd design choices that mar an otherwise nice product. While this is not a perfect machine, competitor units are much more expensive so this is actually not a bad value for an otherwise good machine.
Posted by gadgeTT
I love coffee, so I decided to try this product when I had the chance. The unit is sleek and has a very modern look, and although it takes up a bit of counter space, it doesn’t have an overly huge footprint, especially given that it’s storing and grinding beans. Setup was straight forward, mainly just removing packing/shipping material, putting the drip tray in place, rinsing/filling the water reservoir, adding beans and selecting the coarseness of the grind, and plugging in the power cord. Everything was fine until I turned the power on and the unit went thru its rinse procedure. During this step, heated water is passed through the steam wand as well as the coffee dispenser. I hadn’t noticed the steam wand on my unit wasn’t pointing straight down, but was instead pointing a bit to the right, so when the water was expelled, instead of it passing through the hole in the drip tray directly beneath the wand, it hit beside the hole and splattered all over the counter and stove top. I tried straightening the wand, but since I thought I’d break something, I contacted GE support and was told to twist the wand to the left until it was in the correct position. I’ve done this repeatedly, but the wand slowly wanders back into the ‘askew’ position over time. The wand rotates out to the side of the machine for easier use, and kind of locks when it gets to the max position, so I would think the same would hold true for the ‘home’ position. Other than that one issue, the machine works great, and the coffee it makes is very tasty. The control buttons are all located along the top edge of the unit and illuminated white once the power is on. You can select either Espresso, Americano, or you can set up your own customized settings to deliver a specified volume and strength. Once a drink is selected, there’s a colored light ring on the coffee dispenser that gives visual feedback as to what’s happening and how much time is left to completion. There’s also an led under the dispenser that allows you to see the mug. I found this helpful if the kitchen wasn’t fully lit in the evening. Cleanup is surprisingly simple. The used coffee is held in a removeable bin behind the drip tray, and both are easily removeable as is the steam wand. The brewer itself is accessed from a panel on the left side and is held in place with locking tabs that are easily depressed to allow the brewer to be removed for cleaning. I’ve been enjoying experimenting with different grinds, amounts of water, and steamed milk, trying to find the perfect cup. Overall, I’m quite pleased with this product. It’s attractive, doesn’t take up a ton of counter space for the functions it provides, and it makes great coffee. The only nit I’ll pick is with the steam wand. If you’re charging north of $700 for your product, with all its bells and whistles, why not make sure something as simple as a water outlet pipe locks in the correct position? As it is, the machine is still a solid 4 out of 5, and I’d recommend it for anyone looking for an espresso machine.
Posted by Chuck
GE Profile - Automatic Espresso Machine GE’s new automatic espresso machine is a sleek looking appliance that looks great in any kitchen or home Espresso bar! With a slim profile it does not take a lot of counter space. The Grinder has an adjustable conical burr grinder with a top loading bean hopper. The water tank is removable and easy to fill. The unit comes with 2 preset settings Espresso and Americano and a my brew setting that can be set for a customized volume up to 5.5 ml and a customized brewing time. There are also buttons for steam and hot water. The custom setting are accessed through the SmatHQ app for Android or IOS. You use the app to connect the espresso maker to WiFi the app then accesses the settings on the espresso maker. You can also update the firmware which mine did. With Alexa and Google Home you can control the espresso maker. The buttons are sensitive and can be pressed accidentally until you get used to them. The brewer has 20 bars of pressure to give a great espresso with a good crema. With the Milk Frother you can make awesome cappuccino or Latte drinks. The brewer is fast brewing a cup in about 15 seconds. With it’s modern design and slim profile GE has made a great superautomatic espresso brewer that will be at home with any kitchen size or décor.
Posted by Idoc